Customer Testimonials

 
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Cars Dec 4, 2021

Great customer service! My sales consultant Rex Babin was truly exceptional... he took the time to explain all details regarding my purchase. The entire experience at Fletcher Jones Imports was great!

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DealerRater Dec 4, 2021

Josh Sutton was wonderful. He explained what they would do and when to pick up. Great service friendly people.

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DealerRater Dec 4, 2021

The employees were very informative and updated me through the process. I had no issues with the service.

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Cars Dec 3, 2021

I am so happy with my car and the customer service at Fletcher Jones. Thanks for making buying a car smooth and being as helpful as possible!

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DealerRater Dec 3, 2021

LaRoyne was very professional and a delight to work with! He makes service issues easy!

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DealerRater Dec 3, 2021

Exceptional service from everyone at the dealership. From the service advisor to the person who gave me complementary coffee to the shuttle driver. It’s a pleasure instead of a chore to take my car in for service.

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DealerRater Dec 3, 2021

The staff is accommodating and friendly- and great carwashes! I feel I'm in good hands.

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DealerRater Dec 3, 2021

kudos to Dave Miller & Curtis Cherry - courteous, professional service extended to me - a clean, well maintained facility - overall great experience

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DealerRater Dec 2, 2021

It was good. Everyone is always professional and friendly. My service technician is always helpful. This time the manager of the loaner department was very kind and went above and beyond to help me with the problem I made with my car.

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DealerRater Dec 2, 2021

Laroyne does an exceptional job getting the job done in a efficient way without any issues. Laroyne is extremely professional and I love his service.

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DealerRater Dec 2, 2021

Alex is the best of the best! If you need a new vehicle he is your guy. He’s not your typical salesman as he will make you feel like family and will get you the best deal possible. If you want your dream vehicle hit this guy up!

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DealerRater Dec 2, 2021

Fantastic service. Joleen is a awesome service leader. Always responsive to all of our request. Love working with her. Clara abd Brian cruden.

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Cars Dec 2, 2021

During this purchase the salesman did a great job pointing out and explaining all the safety features of this vehicle this is our second purchase from this dealership the work force here is very courteous with no rush...

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DealerRater Dec 2, 2021

LaRoyne Brown and Jr. Guiterrez always make my visits great experiences due to always providing excellent customer service.

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DealerRater Dec 2, 2021

Had Mercedes vehicles for over 30 years in multiple states. Jason Cote is the best service advisor I've had anywhere.

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DealerRater Dec 1, 2021

been with this dealer for over 10 years. very perceptive to my needs and problems. my sales agent is very courteous and professional: REX BABIN. my service agent is sensitive to my issues and delivers the finished efficient results: DENNIS EICH. thank you!

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DealerRater Nov 30, 2021

Laroyne is always friendly, professional, accommodating and communicative. He goes above and beyond, and I always have a great experience.

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DealerRater Nov 30, 2021

My serevice advisor John, is the best. Great advice, personal service and very comfortable to talk with. Thank you John.

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DealerRater Nov 28, 2021

Car when ready as promised. Was returned clean and Dave was very flexible with pick up time. Thanks Dave

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DealerRater Nov 26, 2021

Appointment was on time, Jason assured me that he’d handle and address all my concerns- and he did.

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DealerRater Nov 26, 2021

Josh in the service dept. is the best and always very happy and he noes is stuff

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DealerRater Nov 25, 2021

THE SERVICE WAS GREAT Danielle was so awesome she made me fill at home Thanks

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DealerRater Nov 25, 2021

The customer service I received from the first phone call through my pick up was exceptional.

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DealerRater Nov 25, 2021

Dave Miller was very professional , respectful ,listened and answered my questions,I felt very comfortable.

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DealerRater Nov 25, 2021

Sprinter needed service on trip from Illinois. They were able to get me in and out immediately upon arrival.

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DealerRater Nov 25, 2021

Jason Cote has assisted me with my last 5 vehicles. He is an exceptional Service Manager.

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DealerRater Nov 24, 2021

Service as always was prompt, thorough, and courteous. Wouldn’t trust anyone else with my car.

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DealerRater Nov 23, 2021

The representative who came out when my car was stalled was very professional and helpful.

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DealerRater Nov 23, 2021

Excellent, efficient, courteous service, always! Dennis always sees to it that everything is taken care of, he is very thorough and pleasant.

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DealerRater Nov 22, 2021

I had a problem with unknown sounds emanating from underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Henderson they could not find the problem.

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DealerRater Nov 20, 2021

Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation

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DealerRater Nov 20, 2021

THEY ARE AMAZING, MR. CURTIS AND HIS TEAM ARE THE BEST JOHN CLOUD, AS WELL , THANK YOU AGAING HAVE A NICE DAY. GIORGIO.

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DealerRater Nov 20, 2021

Great dealership. Very friendly and accommodating. Service rep Dave Miller great to deal with. Shuttle drivers Mark and Danny professional and prompt.

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DealerRater Nov 20, 2021

LaRoyne always provides exceptional service. He addressed all my concerns. He is pleasant and professional.

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DealerRater Nov 19, 2021

Great service & love my advisor John Clough! The shuttle is awesome too! Car wash was a bonus too!

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Cars Nov 19, 2021

I’ve bought several cars in my life and never experienced anything like this before. From the minute we started looking until the very end, receiving the keys. Everybody I came in contact with was so nice, happy to be there and very knowledgeable. Sandy, our sales person is amazing at her job and does it exceptional. This experience makes me want to buy another car!

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DealerRater Nov 19, 2021

We were visiting from out of town and everyone worked hard to get our car repaired within 24 hours so we could get on the road. Excellent service by all.

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DealerRater Nov 18, 2021

As always, this dealership is the best in Las Vegas. From the time I scheduled my appointment to the time the vehicle was delivered. All personnel involved from the service advisors, Jolene and Laroyne, to the delivery personnel, all are extending excellent service. Keep up the good work.

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DealerRater Nov 18, 2021

The service and accommodations were extraordinary!!! When we look to buy another Mercedes in the future, we will definitely go to Fletcher Jones!!!

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DealerRater Nov 17, 2021

The service team were very accommodating with my schedule and picked up ad return as promised.

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DealerRater Nov 17, 2021

Customer focused. Dave M. from service made sure the issue was solved, Very pleased with the expedient service

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DealerRater Nov 17, 2021

I've brought by cars to FJMB for years. The service is always fast and fair. Dennis Eich is a real asset to their staff.

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DealerRater Nov 17, 2021

Great service. Jason Cote easy so helpful too. Great employee would like to have car washed but not available

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DealerRater Nov 17, 2021

Dennis my service advisor is the best in the game. Kept me posted throughout the whole process and provided exceptional service. Truly a pleasure working with.

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DealerRater Nov 16, 2021

Dennis Eich is the best!! He always is professional, courteous, knowledgeable and helpful! I always rely on him to get exceptional service! Thanks!!

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DealerRater Nov 16, 2021

First time in this dealership and I am satisfied. Keep up the excellent customer support !

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DealerRater Nov 15, 2021

Dave from Service department is awesome. He will go extra mile to make sure his customers is being taken care of! I’m one happy customer for sure.

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DealerRater Nov 13, 2021

Dave Miller always goes above and beyond - and pays attention to details. Always makes you feel welcome

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DealerRater Nov 13, 2021

Very prompt very nice call you back didn’t treat me like a number or like I was bothering them like my Rep treated me the day I called to make the appointment

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DealerRater Nov 13, 2021

Fletcher Jones Imports never fails to impress! The very best Mercedes Dealership on the Planet!!

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DealerRater Nov 13, 2021

David Miller was excellent, took care of my issue with professionalism. Had me in & out

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DealerRater Nov 12, 2021

Attended to by the dealership service(Dennis Eich)as soon as a got to the service area. My first time and am really impressed with everything from dropping, the lounge area up to my checking out at the cashiers. Highly recommended.

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DealerRater Nov 12, 2021

Very professional and fast service. Jolene was helpful and she communicated very well. The loaner department was also friendly and fast.

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DealerRater Nov 12, 2021

Excellent service from greeter at the street to service advisor to loaner car representative to check out. All 4 people I was serviced by it was amazing.

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DealerRater Nov 12, 2021

Danielle Kerley always goes above and beyond when servicing my car and keeping me updated on the status!!!

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DealerRater Nov 12, 2021

The pick up and delivery service is terrific. Just what I needed for my busy schedule!

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DealerRater Nov 12, 2021

John, our we service advisor was very knowledgeable and friendly. He also kept us informed i throughout the process.

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DealerRater Nov 11, 2021

they exceed expectations every time we have our car serviced by Fletcher Jones Mercedes Imports.

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DealerRater Nov 11, 2021

Always get great service, above and beyond my expectations. Feel confident my vehicle is up specs for worry free travel

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DealerRater Nov 11, 2021

Very friendly and courteous staff and willing to help and solve the problem. And also very nice

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DealerRater Nov 10, 2021

Jason is the best service rep. I will always go back for my car’s maintenance.

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DealerRater Nov 10, 2021

I always use this dealer to fix my car they always do the job right the first time . They have great customer service

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DealerRater Nov 10, 2021

Customer service is great and they are very friendly. They care about the customer and what they need

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DealerRater Nov 10, 2021

Another great service experience. Dennis is always the best! Super fast communication with text and payment online is awesome. Thanks again!

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DealerRater Nov 9, 2021

My car had given a warning that the Battery was low. I was able to see a technician on the same day that I called. Between Rex Babin and David Miller my problem was resolved satisfactorily.

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DealerRater Nov 8, 2021

I’m live in Los Angeles I get the accident on LV. So your service is very excellent And great job of Nicholas Stark Thanks thanks

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Cars Nov 8, 2021

We recently purchased a preowned GLE350 and turned in our GLC300, and we must say that the service from the Sales Department(Tyler) and the the Finance Department (Doris) were exceptional. The ease of the process and the knowledge provided was fantastic. They attended to our needs and our questions were answered thoroughly. There was no pressure to purchase, which enabled the process to be much more pleasant. We would highly recommended this Fletcher Jones Dealership to anyone interested in purchasing a preowned or new vehicle. We will certainly use them in the future.

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Cars Nov 8, 2021

This is the 13th Mercedes my family has purchased from Fletcher Jones Imports. Steve has always taken great care of my family. This time we worked with Jay Fields. A great experience. Thanks guys.

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DealerRater Nov 7, 2021

Estimated time was correct on the oil change, but it’s sad that the coffee shop was closed on Saturday.

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DealerRater Nov 7, 2021

It was our first time at this dealership. We needed service and it was an exceptional experience! While picking up our car we saw another car we were interested in. We gave the salesman the information on our car to value the trade and he was going to call us back…. He never called.

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DealerRater Nov 6, 2021

All good. I was glad to be able to get a loaner car because a part was needed to be ordered for a repair.

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Cars Nov 5, 2021

Steve & Jay are amazing!!! I was in & out within 2 hours I drove my brand new car home. Everyone was so nice & the process was so quick & easy !!

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DealerRater Nov 5, 2021

My service advisor Dennis Eich is absolutely amazing! He's very thorough when it comes to my service needs. The level of communication & customer service surely exceeds my expectations.

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DealerRater Nov 4, 2021

Professionally friendly, quick and I formed in my reason for visit. John was very nice!

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DealerRater Nov 4, 2021

Standard “B” service and refresh of the nav system. Provided a replacement car while mine was in the shop. Called late afternoon for pickup and upon return to the dealer, everything was ready for me. NORMAL EXCELLENT SERVICE

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DealerRater Nov 4, 2021

My service advisor Danielle is wonderful. She handles everything quickly and competently. The only thing I wish you'd bring back is the car wash service that was provided even when you weren't having service. It is missed greatly.

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DealerRater Nov 3, 2021

I had the most beautiful and great experience at this location , Alex Adibi took care of me in the purchase of my first Mercedes benz , he make me feel like a family member , please be sure to talk to Alex if you are looking for a new car . Great personality , responsibility and the best attitude posible .

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DealerRater Nov 3, 2021

A cut above traditional auto service. Courtesy, concern, and a full written explanation of the issues was provided.

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Cars Nov 2, 2021

The salesman was knowledgeable and attentive without being pushy! We were treated very professionally. We bought our Dream Car at a fair price. We are thrilled!! Thank you Fletcher Jones, Joseph Martinez and the entire staff!!!

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DealerRater Nov 2, 2021

The dealership is very lucky to have Jason Cote as their service manager. Sincerely hope to have the same service manager for next visit.

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DealerRater Nov 1, 2021

Dennis Eich and your entire service department were exceptional, as always! We always know we will be well taken care of. Thank you!

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DealerRater Oct 30, 2021

Deniss was polite and on time.my car was done in a timely manner, They sent a report to me and the car was clean and washed.

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DealerRater Oct 30, 2021

I have been going to this place for service for nearly 7 years, people have been very cordial and helpful. My Service Department contact is Dennis Eich and he has been very professional, helpful and friendly. I value his advice on my car.

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DealerRater Oct 30, 2021

I appreciate the discount FJ sent me in the mail regarding a B Service discount. Scheduling my appointment on the phone was easy. The person who took my call was very friendly and accomodating. Of course Jason (our service agent) is superb! He's more than what's expected. He's thorough, friendly, caring, listens well and most professional. Jason represents FJ perfectly. Whether we're bringing in my husband's 2000 E or my 2019 C suv, he's always treated us professionally and with understanding and knowledgeable of what the car needs. Because of Jason's professionalism my husband will ...

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DealerRater Oct 29, 2021

I always experience a seamless process getting my car serviced and being provided a loaner vehicle

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DealerRater Oct 29, 2021

I had a great experience at fletcher Jones imports, Alex Adibi !!! Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend Alex Adibi to anyone looking for their dream ride. In and out process works with you for you No rush no hassle greatest experience ever hands downs !!!!

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DealerRater Oct 29, 2021

Best service and best people to deal with starting from my service guy Dave Miller ending with the check out people

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DealerRater Oct 29, 2021

The staff and my service was exceptional on all levels. My car was repaired and delivered clean and in record time.

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Cars Oct 28, 2021

Just purchased our 9th Mercedes from Fletcher Jones. As always it was a great, professional experience!! The team on W. Sahara is exceptional under the leadership of Tom Zumbo

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DealerRater Oct 28, 2021

Jason and everyone, jumped in and helped us with our car emergency. We had a flat tire on the I15 and Dannielle got us towing from MBZ. Thank you!

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DealerRater Oct 27, 2021

Always professional and upfront with repairs and cost of such. Also having a loaner for such times is very beneficial

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DealerRater Oct 27, 2021

LaRoyne and the entire staff at Fletcher Jones Imports is top notch. I always feel like the queen that I am when I visit there for anything. I am now on my 4TH Mercedes from Fletcher Jones! Keep up the great service and great product line!!

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DealerRater Oct 27, 2021

David Miller was very professional in his communication with me and went beyond to get the best result. His response to my situation has put Mercedes as my go to company for future car needs.

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DealerRater Oct 27, 2021

Service was as indicated by the Consultant. My car’s starter does not hesitate as long as it has been. The shuttle arrived in a timely manner and the drivers were pleasant as was the drive. In all my years with car washes at Mercedes Benz’s dealerships Fletcher Jones was the worse. Car washers need to do a better job.My car didn’t look the bad when I brought it in but it looked horrible after being washed.

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DealerRater Oct 26, 2021

Excellent service experience David and Loaner service, my vehicle washed and cleaned inside and delivered in a timely manor

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DealerRater Oct 26, 2021

My service advisor Josh Sutton and his team are just phenomenal! As always have provided exceptional service and always exceeded my expectations!

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DealerRater Oct 25, 2021

I have been a customer for about six years and for that amount of time I have the most respect of what all employee of Fletcher Jones provide with it's customers. Job well done to your entire organization.

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DealerRater Oct 24, 2021

Fletcher Jones Sahara provide Fast, efficient, friendly service. They send reminders via email and give you a text and a call to let you know that service is completed.

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DealerRater Oct 24, 2021

John was great! He explained everything so I could understand and my car was sparkly clean!

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DealerRater Oct 24, 2021

At first I tried to setup my service appointment online but no one called me to schedule it, so I called and the adviser 2 days later. She was very nice and set my appointment for first thing the next day. Upon arrival, Security advised my where to park and let me know who my service advisor would be. I told Josh, my service advisor, that I just wanted an oil change and the tires rotated but Josh explained why Service B was so important and that even though my car has only 3500 on it miles and is only 3 years old, ...

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