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DealerRater May 12, 2022

My grandparents took their Sprinter in for routine maintenance and found that the catalytic was stolen in their storage yard. Cal at the Sprinter repair shop was wonderful to us. He advised, informed, and really make the whole mess a lot easier. He is a wonderful representative of your company- and a great human.

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DealerRater May 6, 2022

LaRoyne is absolutely by far the best Service Advisor I have had the pleasure to work with. He is devoted to customer satisfaction and always makes sure I am cared for. Every staff member I have encountered has been amazing. Valet, shuttle driver, service check out girl, random gentlemen in the service area…. they are all wonderful. Kudos to management for providing such a great experience to customers. As a business owner myself, I am extremely impressed.

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DealerRater May 5, 2022

They call him big D for a reason. He goes over and above when it comes to his clients l! Thanks Big D for the great service again!

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Cars May 2, 2022

Working with her was great a great experience. She took time to take and send photos…She answered all my concerns. Polite and informative. Total online transaction. Thank you Chelsey.

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DealerRater Apr 24, 2022

I went with my daughter to buy a car and Alex was the BEST Salesman!

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DealerRater Apr 24, 2022

Jordan the sales person contacted me about my car. I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations came to an agreement. We went to finance where Chris took over. We went through everything I had to add gap which I paid for extra. I asked who the lender is and was told a bank that I do not like. He said it was the best. I said I would check with my bank because I ...

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DealerRater Apr 14, 2022

The best cars is Mercedes Benz, the best service and Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones.

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DealerRater Apr 5, 2022

I have always been going to Fletcher Jones since I bought my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant.

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DealerRater Apr 4, 2022

We had an absolutely excellent car buying experience with Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test drove three vehicles that suited our needs. Alex helped us narrow them down to the one perfect car. He truly cared about our experience. The deal itself was presented in a straightforward, no-nonsense manner. Minimal "back & forth" negotiating. Top notch. Maricar Benedicto was our finance manager, and she was also an absolute pleasure to deal with. Paperwork process was seamless. All smiles. Maricar also found us an excellent ...

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DealerRater Apr 4, 2022

Alex and Maricar were great, even though we didn't have an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and service.

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Cars Apr 1, 2022

This is my first time ever buying a vehicle from a dealership, Sean & Doris made the buying experience so smooth and easy for me. I loved the whole process and hope this relationship lasts a lifetime. The 2019 E53 AMG that I purchased was spotless when I got there and they ensured I knew how to operate every single button.

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Cars Mar 31, 2022

Car buying experience was relaxed , salesman Jordan Rodriquez was very polite and addressed questions with an honest sincere answer whether about vehicle or what the dealership could do to complete purchase.

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DealerRater Mar 31, 2022

Fantastic sales Reps! Very friendly and had so much fun I almost forgot my new Porsche!

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Cars Mar 24, 2022

When I started my quest to look for a used car I kept running across used car lots that had only one thing in mind. Money and safety didn’t even cross their mind! When I reached out to Fletcher Jones Imports. Michael was awesome from the very first email and text. He answered ALL my questions open and honestly. And after everything I went through with the other lots. It was very very refreshing. And two days later I drive off in the car that I’ve been looking for and I’m very very happy I waited for ...

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DealerRater Mar 19, 2022

She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her 🙂

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DealerRater Mar 16, 2022

Alex is the best! He made my first experience very memorable and comforting. Very honest guy!

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DealerRater Mar 12, 2022

Customer service is very important to me. I am never disappointed. 10+ years. ☆ ☆sales☆service☆

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Cars Feb 17, 2022

Our experience was efficient and flawless. Michael Mondesi had all of our paperwork prepared before our arrival so it took no time at all The finance manager was very helpful in making our decision.

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Cars Feb 14, 2022

The staff at Fletcher Jones were amazing, very respectful and kind. Got me the price I was looking for. Thank u so much!!! I t was a great experience

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Cars Feb 2, 2022

The dealership was very friendly and provided excellent customer service. The sales staff was very knowledgeable and friendly. The finance staff were very friendly and explained things well. This is my second car from this dealer.

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DealerRater Feb 1, 2022

Love my new car ! It was a very easy transaction. Chelsy and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you!

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DealerRater Jan 28, 2022

Amazing experience. I won’t go anywhere else from now on. Thank you so much great job !!!

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Cars Jan 26, 2022

Rex Babin was very accommodating and knowledgable. Doris did a good job with the paper work. Rex and Doris are the reasons I will buy a MB again.

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DealerRater Jan 26, 2022

This is my 3rd vehicle through Fletcher Jones and it is always a first class experience. My Salesman Michael Mondesi was so helpful.

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Cars Jan 22, 2022

Tyler and Sandi were absolutely amazing to work with! I came in knowing what vehicle I wanted and they worked hard to make it happen. Dorris in finance was knowledgeable, efficient, and answered all my questions. The dealership was clean and welcoming.

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DealerRater Jan 22, 2022

Best Dealership in the 10 states I've lived in during my 72yrs! Professionalism and Honesty goes a long ways with Fletcher Jones.

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Cars Jan 21, 2022

Very nice sales person, very sharp documentation processor, delivery consultant very helpful. Car was as advertised and spotless. I flew from San Diego to Las Vegas to buy this. Owners Manual was missing.

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DealerRater Jan 16, 2022

Fairly new to LV area since 2019. I highly recommend Fletcher Jones Imports as they are reliable, professional with beyond good customer service and offer competitive prices. I like my designated advisor who always takes time to ensure my needs are met in a timely manner.

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DealerRater Jan 12, 2022

Outstanding service and dedication to customer service. Excellence shown on every repair or concerns described!

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Cars Jan 8, 2022

This place is amazing. Zero stress when you go buying or selling a car. I have worked with the most amazing sales guy Kam. He listens to what I want and he keeps in touch all the time. I akways walked happy with my new car.

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Cars Jan 6, 2022

I always have a great experience at Fletcher Jones. I was concerned about owning a Mercedes, but all my cars have been serviced with Fletcher Jones in excellence.

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Cars Jan 3, 2022

I was torn on buying the new E or buying out my lease. We had an E on order but because of obvious supply chain issues, it was delayed. I had expected that though. When I decided to buy out the lease, everyone was so nice and not upset at all. I appreciated that a lot.

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Cars Dec 30, 2021

Our salesman Matt Robb went out of his way to help us get what we needed it. Everybody very helpful and dynamic. Great Great Experience. Sincerely........Manuel

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DealerRater Dec 28, 2021

Took my car to Dave yesterday, he was very professional and pleasant. My car was in and out and washed within a few hours! Thank you and Happy New Year

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DealerRater Dec 28, 2021

I am very pleased with the service on my car and dennis is always very good and helpful.

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Cars Dec 23, 2021

As soon as my son and I walked into the facility we were greeted. Exceptional customer service. Very happy with my overall purchase. I will always recommend with friends and family.

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DealerRater Dec 22, 2021

Dennis is always very professional and informative. Great service and a delight to work with!

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Cars Dec 20, 2021

Had the best experience with my salesperson Samantha, who made the entire process easy. The manager Chris was very helpful when credit issues came up.

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DealerRater Dec 20, 2021

It Was A Very Nice Experience Working With Michael And Alex And Everyone Else At Fletcher Jones Imports! Markus And Simone

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DealerRater Dec 19, 2021

Great dealership! Very clean, very friendly, very swift, and very professional! Thank you all for your help!

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DealerRater Dec 18, 2021

Chelsey was absolutely amazing to work with, she had me in and out in less than two hours!

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DealerRater Dec 17, 2021

Dennis was very good and helpful in my needs for service on my Mercedes Benz 2007 CLK 550 the service technician did a great job in keeping my vehicle clean in the performance of is work. Thank you very much

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DealerRater Dec 15, 2021

Always great customer service and excellent care taken with my vehicle. Service rep Jolene outstanding!

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DealerRater Dec 15, 2021

Prompt service, advisor to the point, timely shuttle service . Car wash was not working and was not washed after the service. A near by carwash should have been used .

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DealerRater Dec 15, 2021

Outstanding service.25 year customer.In this difficult new car market exceptional car repair service has never been more important.

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DealerRater Dec 15, 2021

Dave is always professional and takes exceptional care of me . Always goes above and beyond . I appreciate him getting me in for an acute problem .

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Cars Dec 14, 2021

Sandy & Doris were amazing to work with, they helped us from start to finish. Thank you so much Sandy & Doris, we appreciate everything. My wife loves the vehicle, it’s beautiful.

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DealerRater Dec 14, 2021

Everyone was pleasant and very helpful as always. Nowhere could I get such personal care that was as good as I always get at this dealership/service center

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Cars Dec 13, 2021

We’re so in love with our 2022 GLE 350! Matt Robb gave us exceptional service from start to finish! He’s extremely knowledgeable and really took his time to help us find our dream car. We stepped out of our car that day and he immediately greeted us and walked us through the different models of SUV’s that we had been interested in. He went above and beyond to make us feel comfortable, he answered every single question we had and we’re so happy with our purchase. He also made sure to communicate with us every step of the ...

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Cars Dec 13, 2021

I ordered a car and came in close to when it was expected. Was notified immediately when it arrived. Made appointment to come in, trade my other vehicle in a do the paperwork. Finance was easy, process was easy. I checked monthly to see the status of the build. With the chip shortages, this was the only way to get what a I wanted. Sales Mngr. Tom Zumbo and salesperson Rex Rabin are always great. There is no better place to purchase a car. I have now purchased 4 vehicles in 9 years at this dealership. Looking for a Mercedes Benz, do ...

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DealerRater Dec 13, 2021

we have Been going there for almost 9 years. We are happy with the service.

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DealerRater Dec 13, 2021

Dave Miller is funny and great customer service my car was done in a timely manner. I wish i could have had a car wash

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DealerRater Dec 12, 2021

It was easy to schedule our needed maintenance within the time frame that worked for us. We were greeted immediately when we stopped in the "service" line. Our excellent service writer, Jason, led me to the Courtesy Car office where the friendly staff quickly handled the necessary paperwork. Our schedule did not allow us to pick up our car when the service was complete, but it was no problem to extend the use of the loaner car. The maintenance of our car was well & timely done. I am well pleased with the service done and the fine ...

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DealerRater Dec 11, 2021

Dennis is always pleasant to work with. I’ve been. I Coming here for over 5 years

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DealerRater Dec 11, 2021

The service was the best ever. Everything was taken care of and having the service completed was made so easy. I felt special! Thanks

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DealerRater Dec 11, 2021

From making the service appointment to cashing out and pickup, every employee was extremely helpful and expedient.

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DealerRater Dec 11, 2021

Awesome professional courteous thorough efficient perfect. Trustworthy from all aspects. Would recommend highly and buy from you again just because of your service department.

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DealerRater Dec 10, 2021

Service advisor Josh was knowledgeable and kept me informed on my car readiness, Fletcher Jones dealership provided a courtesy ride home and a home pick up back to the dealership. I enjoy the ease of paying for service and and the car was washed when I picked it up

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DealerRater Dec 9, 2021

Once I got through to someone who could help me!!! the service department and Roadside service and Dennis my service Rep everything went perfect!!!! Thank you very much.

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DealerRater Dec 9, 2021

Excellent and quick MB Roadside Service response to a dead battery in our garage. Technician (#396 - "CJ" ?) was friendly and efficient and had the correct battery to install.

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DealerRater Dec 9, 2021

Jason service writer always treats me with excellent customer service skills and respect for my 2007 Mercedes CLK 550 convertible, Jason deserves a Christmas bonus! Mr. Alan I Levitt.

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DealerRater Dec 9, 2021

Everyone friendly and efficient. was in for routine maintenance and everything went without a hitch.

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DealerRater Dec 9, 2021

Jason Cote, my service rep, is awesome. I had to have my car towed, and Jason helped me and was able to get my SUV to dealership, find a new radiator and get my vehicle repaired all within 24 hours.

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DealerRater Dec 8, 2021

As always, Dennis Eich is a "rock star"...been my service rep for years now and is always immensely responsive, helpful and professional.

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DealerRater Dec 8, 2021

No additional comment No additional comments No additional comments No additional comments No additional comments No additional comments

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DealerRater Dec 7, 2021

This outfit maintains standards expected from Mercedes, staff is friendly, knowledgeable, and professional, well satisfied.

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Cars Dec 4, 2021

Great customer service! My sales consultant Rex Babin was truly exceptional... he took the time to explain all details regarding my purchase. The entire experience at Fletcher Jones Imports was great!

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DealerRater Dec 4, 2021

Josh Sutton was wonderful. He explained what they would do and when to pick up. Great service friendly people.

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DealerRater Dec 4, 2021

The employees were very informative and updated me through the process. I had no issues with the service.

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Cars Dec 3, 2021

I am so happy with my car and the customer service at Fletcher Jones. Thanks for making buying a car smooth and being as helpful as possible!

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DealerRater Dec 3, 2021

LaRoyne was very professional and a delight to work with! He makes service issues easy!

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DealerRater Dec 3, 2021

Exceptional service from everyone at the dealership. From the service advisor to the person who gave me complementary coffee to the shuttle driver. It’s a pleasure instead of a chore to take my car in for service.

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DealerRater Dec 3, 2021

The staff is accommodating and friendly- and great carwashes! I feel I'm in good hands.

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DealerRater Dec 3, 2021

kudos to Dave Miller & Curtis Cherry - courteous, professional service extended to me - a clean, well maintained facility - overall great experience

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DealerRater Dec 2, 2021

It was good. Everyone is always professional and friendly. My service technician is always helpful. This time the manager of the loaner department was very kind and went above and beyond to help me with the problem I made with my car.

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DealerRater Dec 2, 2021

Laroyne does an exceptional job getting the job done in a efficient way without any issues. Laroyne is extremely professional and I love his service.

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DealerRater Dec 2, 2021

Alex is the best of the best! If you need a new vehicle he is your guy. He’s not your typical salesman as he will make you feel like family and will get you the best deal possible. If you want your dream vehicle hit this guy up!

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DealerRater Dec 2, 2021

Fantastic service. Joleen is a awesome service leader. Always responsive to all of our request. Love working with her. Clara abd Brian cruden.

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Cars Dec 2, 2021

During this purchase the salesman did a great job pointing out and explaining all the safety features of this vehicle this is our second purchase from this dealership the work force here is very courteous with no rush...

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DealerRater Dec 2, 2021

LaRoyne Brown and Jr. Guiterrez always make my visits great experiences due to always providing excellent customer service.

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DealerRater Dec 2, 2021

Had Mercedes vehicles for over 30 years in multiple states. Jason Cote is the best service advisor I've had anywhere.

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DealerRater Dec 1, 2021

been with this dealer for over 10 years. very perceptive to my needs and problems. my sales agent is very courteous and professional: REX BABIN. my service agent is sensitive to my issues and delivers the finished efficient results: DENNIS EICH. thank you!

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DealerRater Nov 30, 2021

Laroyne is always friendly, professional, accommodating and communicative. He goes above and beyond, and I always have a great experience.

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DealerRater Nov 30, 2021

My serevice advisor John, is the best. Great advice, personal service and very comfortable to talk with. Thank you John.

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DealerRater Nov 28, 2021

Car when ready as promised. Was returned clean and Dave was very flexible with pick up time. Thanks Dave

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DealerRater Nov 26, 2021

Appointment was on time, Jason assured me that he’d handle and address all my concerns- and he did.

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DealerRater Nov 26, 2021

Josh in the service dept. is the best and always very happy and he noes is stuff

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DealerRater Nov 25, 2021

THE SERVICE WAS GREAT Danielle was so awesome she made me fill at home Thanks

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DealerRater Nov 25, 2021

The customer service I received from the first phone call through my pick up was exceptional.

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DealerRater Nov 25, 2021

Dave Miller was very professional , respectful ,listened and answered my questions,I felt very comfortable.

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DealerRater Nov 25, 2021

Sprinter needed service on trip from Illinois. They were able to get me in and out immediately upon arrival.

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DealerRater Nov 25, 2021

Jason Cote has assisted me with my last 5 vehicles. He is an exceptional Service Manager.

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DealerRater Nov 24, 2021

Service as always was prompt, thorough, and courteous. Wouldn’t trust anyone else with my car.

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DealerRater Nov 23, 2021

The representative who came out when my car was stalled was very professional and helpful.

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DealerRater Nov 23, 2021

Excellent, efficient, courteous service, always! Dennis always sees to it that everything is taken care of, he is very thorough and pleasant.

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DealerRater Nov 22, 2021

I had a problem with unknown sounds emanating from underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Henderson they could not find the problem.

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DealerRater Nov 20, 2021

Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation

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DealerRater Nov 20, 2021

THEY ARE AMAZING, MR. CURTIS AND HIS TEAM ARE THE BEST JOHN CLOUD, AS WELL , THANK YOU AGAING HAVE A NICE DAY. GIORGIO.

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DealerRater Nov 20, 2021

Great dealership. Very friendly and accommodating. Service rep Dave Miller great to deal with. Shuttle drivers Mark and Danny professional and prompt.

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DealerRater Nov 20, 2021

LaRoyne always provides exceptional service. He addressed all my concerns. He is pleasant and professional.

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