Cookie, Alex, and Maxine are absolutely fantastic. Made the entire process effortless and seamless for me. Thank you!!
From the moment I made the first phone call to Maxine In finance and Jay in sales, in our 45 years of marriage and purchasing cars we have never been treated absolutely in such a professional and friendly atmosphere! We truely felt like family and were treated as such! I absolutely love my new Mercedes !! (First Mercedes) they Both followed up to make sure everything was going fine with the car and if I had any questions which I did regarding technical questions Which were answered immediately and helped mr to connect Navigation and I Phone etc. MY husband and myself again truly want to thank them for such a awesome buying experience and Welcoming us to The Fletcher Jones Family!
You’re my recent visit my service advisor provided excellent service. He was attentive to my needs and provided excellent recommendations with regards to servicing my 2013 C250. I can really appreciate all his help.
Josh Sutton is the reason why I continue to have my car serviced at Fletcher Jones. He is always a pleasure to work with. Please extend my thanks to Josh.
When I get punctured, I call MB road assistant, they are fast and professional. Also when delivered to dealers, they fix the problem just a half day. Thanks for your professional.
Fast friendly service Love your lounge I feel cofident in your work. I will definitely come back again. Ryan Cross was very helpful and took the time to answer all my questions, thanks Ryan
I blew out my front right tire and John was able to not only get me in right away, but they had my tire and changed it out that day! Very professional and he really cares about his clients. Thank you! Gabrielle Reisler
John is by far the most professional and knowledgeable person I have worked with at the Mercedes dealership. I would highly recommend him to any of my friends or family.
Ryan did an excellent job handling our service drop off and letting us know when it was ready. Good job Ryan. See you next time.
Dennis, my service advisor, and Mark, my driver, were exceptional in delivering an outstanding customer experience. I thank and Fletcher Jones for their commitment to and for providing outstanding customer service.
Dave Fast has been my service advisor for at least 2 of my Mercedes in the last 15 years. He knows me, my car and the abilities of the dealership and that is a great combination. I KNOW I will get the car back in top condition,washed and a smile.
Josh Sutton was great as always and went above and beyond to help me out when I had to replace a tire. Really appreciate him going out of the way to make sure I was taken care of.
I have always had good service, whether buying here or having my cars serviced. This is my preferred Mercedes dealer in the Las Vegas area.
Cal is the best and listens to my concerns about my AMG
I had a wonderful experience purchasing a used vehicle from Fletcher Jones Imports. Cookie was awesome and was able to answer all of my questions especially since I live in Los Angeles. All in all, everything worked out great!!!! Happy Customer?
Shai Winograd was the best. No pressure, just an honest, professional approach to selling cars. Doris in finance was extremely knowledgeable and friendly. Fletcher Jones has a new lifetime customer.
Ryan cross is very knowledgeable and a good service advisor. He is always helpful and friendly. I am happy that he is my service advisor. So far I am impressed with the service I have received at this dealership.
From the moment you arrive you are greeted by a very friendly and helpful staff wonderful automobile car comes back clean and ready to roll
We're appreciative of our Fletcher Jones dealership who called to remind us of Benz recall about engine control that we're not aware of as we didn't receive any notice in the mail. Our service advisor Dennis Rich is so accommodating. Service was completed within efficient time frame plus courtesy car wash. Love it!
This is our 3rd Mercedes we have bought, never a disappointment. The service department is also excellent ! The shopping is equally as excellent, the sales team are friendly and knowledgable.
John and his team did an excellent job The car was serviced and washed as promised. The pick up and return employees were courteous and friendly
The service was done right and in a reasonable time to include a car wash. The service adviser provided a detailed list of repairs needed along with price estimates.
The staff and service who I dealt with were nothing but first rate! I would definitely recommend this dealership to all my friends and family!
Very friendly staff Organized and on time Good communication from John John has been very helpful and maintain a good communication during the time working on the car The loaner was clean
I own my second Mercedes and what makes owing one more enjoyable is the level of service I receive when I have to visit the dealership.
I have owned 3 mercedes & have always enjoyed the service department because of their professionalism & attention to detail - no hassle - friendly staff through the years