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at Fletcher Jones Imports

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DealerRater May 29, 2024

Best experience buying a car! Our sales person Winston was just the best and we are so grateful he was the one who came out to greet us. The entire process was better than we expected and we are grateful to be part of the Mercedes family!

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DealerRater May 23, 2024

Great experience in Fletcher Jones Imports dealer. The place very clean, everyone so helpfully . Our Sales Consultant, Bryce Nass make our dream car happened at the first time we went this dealer .

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DealerRater May 5, 2024

The shortest, easiest, least stressful, car purchase ever! I would definitely recommend this dealership, Ori and Shai.

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DealerRater Apr 28, 2024

Great customer service. Dave Miller went above and beyond to accommodate any and all of my needs. Even utilized their friendly and convenient shuttle service. Highly recommend! A+++

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DealerRater Apr 4, 2024

They were the most wonderful people ever! Thank you so much to this amazing Fletcher Jones family, we’re thankful to be a part of it.

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DealerRater Apr 2, 2024

Great service high energy and Josh Sutton is simply the best he’s understanding and very patient

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DealerRater Mar 29, 2024

Sprinter van service is Very professional and courteous. We brought our Isata 3 Sprinter RV in-n foe Service A.

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DealerRater Mar 25, 2024

Dennis Eich is the most professional and courteous service representative ever. I met with him three times and each time he was polite and willing to assist even without me having have an appointment.

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DealerRater Mar 24, 2024

This is without a doubt the most efficient and professional Mercedes-Benz dealership in the country. The moment you walk in, whether it's for sales or service, you feel at home. Jay Fields in sales and Doris Newton, the finance manager, put together their wealth of knowledge and over 60 years of combined experience to make it an easy and rewarding experience for me from start to finish. I have always gone to Jason Cote in service as well. He makes sure my car is always done right and he provides the highest level of customer service.

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DealerRater Mar 22, 2024

Dave listened to my concerns and applied a solution. Even showed me how to lock and unlock with keyless entry. Only had my car for 2 years.

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DealerRater Mar 18, 2024

Dennis Eich is the very best! Our service manager for over 15 Years! He goes beyond the call of duty!

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DealerRater Mar 7, 2024

Great Service! My car was ready in 3days! After being dropued off for service. Would recommend this dealership.

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DealerRater Feb 19, 2024

We were extremely lucky to meet all of you. We love the car and are very satisfied. Thanks again

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DealerRater Feb 12, 2024

The transaction was smooth with no pressure. Bryce Nass was quick to response on all my inquiries.

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DealerRater Feb 6, 2024

As always, Fletcher Jones Import service department is the absolute best, Dave Miller is a superior manager of our car's service. He is second to none. We trust him and we rely upon his judgement. We know that he has our best interests in mind with every suggestion. Also, we appreciate the professionalism of Darin who pics up and/or delivers our car so reliably.

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DealerRater Feb 1, 2024

Jordan was great never been to a dealership and was treated so kindly. Upon first, walking in being greeted with some gentlemen whom was in such a rush or judgment of me, also, very impatient with me trying to decide what I wanted, and being pushed off to Jordan was the best. He was understanding on what I wanted and able to help me get exactly that thanks again Jordan

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DealerRater Jan 22, 2024

Today, Me and my Dad came to Fletcher Jones to get a new car, and the dealership was very nice. Everyone was very nice there too! 10/10 in my opinion.

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DealerRater Jan 20, 2024

Jordan was incredible - I have never experienced the type of service at a Dealership that was provided to me during my buying experience. Jordan was straightforward, honest, & truly listened to my concerns/feedback. I felt so excited getting my car & knowing that I am now apart of the family. Well done!

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DealerRater Jan 8, 2024

The staff at FJI made the process of purchasing a vehicle as pleasant as possible. No high pressure sales tactics or shady processes.

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DealerRater Dec 31, 2023

Love everything about the service department on Sahara. They get it right the first time, and if they don't, they bend over backwards until they do. Thanks Brendan!

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DealerRater Dec 31, 2023

Excellent cant waitto see the carthank you forevery thing can't wait to drive it and I hope by a wife will love it

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DealerRater Dec 13, 2023

I was blown away by the attention to detail that Bryce had. The car I love. Mike hooked up the finance. I will buy another car from Fletcher Jones and recommend Fletcher Jones to all I know

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DealerRater Dec 12, 2023

I have purchased 11 Cars (New & CPO) from Fletcher Jones in Cali & Vegas. My last purchase of a New E450 Cabriolet was the smoothest of ALL. Kam Garrett took me from the locating of this Car to Closing in an absolute Professional manner showing the utmost Patience and Compassion ALL the way through. Thank You FJ for giving ME the opportunity to work with Kam! Happy Holidays to All of You and for FJ doing the same for My Family...

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DealerRater Dec 9, 2023

the best service, friendly and profetional, Denis the best! i have more than 20 years taking my cars to fletcher jones and is the best service.

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DealerRater Nov 28, 2023

Lois was amazing!! The best car buying experience we have ever had! I can’t wait to drive everyday!!

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DealerRater Nov 24, 2023

Mike Mondesi was excellant. He was very knowledgable about the car we were interested in and upfront during our negotiation. Amanda in Finance was also Excellant.

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DealerRater Nov 10, 2023

I am super happy and satisfied with everything and I recommend it 100 percent, plus all the staff are very friendly

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DealerRater Oct 9, 2023

Great experience. Made out purchase fun and easy. Bryce was amazing and very personable. Would highly recommend.

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DealerRater Sep 7, 2023

Buy your vehicle via the "Order from the factory" method. I did and the experience was beyond expectations. The car was for my wife's birthday and she got to go thru and custom pick the features for the car of her dreams. The service experience since has been very satisfying. Thanks Fletcher Jones for helping me score major Birthday points with the wife.

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DealerRater Sep 2, 2023

Great experience. Made out purchase fun and easy. Bryce was amazing and very personable. Would highly recommend.

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DealerRater Aug 23, 2023

We have had great experiences with this dealership. When we had some unexpected issues Bryce our sales person took care of it 110% no hassle and were very happy with the service and our new car. We recommend this dealership. They are super easy to work with.

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DealerRater Aug 22, 2023

Lois Greer by far has made this car buying experience the most pleasurable and stress free and enjoyable than any other I have ever experienced. She was so meticulous in explaining the details of what I was buying, what to expect and how to operate the new features that come with this newer Mercedes model. Siler was also a great help in setting up and explain things with regard to the vehicle. It all started, by the way, with AJ being so helpful and informative and locating the perfect car for my needs and following through with the appointment and ...

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DealerRater Aug 1, 2023

Service department is always on point. The customer service is great and they explain everything to me in detail so I leave confident. Do reserve a loaner car in advance because there’s not always cars available. John Clough is a great service advisor thank you for helping with my warranty issues.

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DealerRater Jul 29, 2023

I have used the service department for about 11 years with 4 different cars. Have never been disappointed, worn out one service rep during that time, I think he retired, now David Miller, my rep. , works with me, explains, answers questions and is very patient with a somewhat difficult customer, me :-).

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DealerRater Jul 7, 2023

Dennis strives to do the right thing. He gave me a discount on service for my military service. Thank you

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DealerRater Jul 6, 2023

They are excellent in car was just there having car checked over brakes they did there full point inspection

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DealerRater Jun 1, 2023

Service writer excellent, timely repair and very reasonable cost, always kept me update regarding status.

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DealerRater May 14, 2023

Very clean and professional. All crew very helpful and patient. The purchase process was quick and smooth

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DealerRater May 6, 2023

FJI was great to work with. This was a remote purchase and FJI is 100% capable of handling these. From the paperwork, taking pictures of the car, scheduling a notary and shipping company, they handled it all. Communication was great and I felt comfortable with the purchase through the entire process. Also, the price was as advertised without any hidden fees or markups. Very nice!

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DealerRater Apr 26, 2023

Excellent service and always personable, I would highly recommend her for a smooth and painless purchase experience!

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DealerRater Apr 22, 2023

All I know is Alex did everything he could do to help us all out. We were there for two days trying to figure out on every way we all can on how are we gonna be able to bring the car home and have a new vehicle. We are very thankful for his patience, time, effort and service.

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DealerRater Apr 21, 2023

Alex was very helpful and did his best to make it possible for is to make a deal on a new car! Very understanding and very well at communicating with and staying in touch. I would definitely recommend working with Alex and referring friends and family to this dealership but mainly to him as he did the sale and did an amazing job! It wasn't like he was there to only do his job but seemed like he enjoyed his job and enjoyed socializing.. asking us about what we would like to do in life. Great experience! Thank you ...

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DealerRater Apr 18, 2023

We always have a great experience at this dealership! The teamwork of Sean, Doris and John are immeasurable.

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DealerRater Apr 12, 2023

The workers are very good at what they do. My car is in good shape thanks to the good work that is done. La Royne does a good job.

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DealerRater Apr 11, 2023

Awesome service I definitely recommend this place to everyone the help was great and very friendly.

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DealerRater Apr 11, 2023

We were looking for a 2018 Porche Macan. We live in Long Beach CA. and found one locally. The dealership we went to had pretty bad customer service, the guy who was “helping” us made us feel like a burden which was a huge turn off. After we left that dealership I hopped on Google and saw a porche Macan in Vegas which wasn’t ideal, being that it was so far away. I called into the Fletcher Jones in vegas and got in touch with Tamir Cohen. Tamir was extremely friendly, incredibly knowledgeable about the vehicle and was eager to ...

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DealerRater Apr 7, 2023

Outstanding services. no pressure and with true honesty. Even I bought a used trade in car, I am still being treated like a VIP. Thanks to Sean Randall and the best advising by Sonny Lee.

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DealerRater Mar 11, 2023

My experience at Fletcher Jones was exceptional as always. LaRoyne is amazing to work with and addressed all my needs relating to my vehicle.

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DealerRater Mar 9, 2023

Excellent service. Alex helped me a lot and thanks to that I was able to buy my first car

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DealerRater Feb 28, 2023

Our sales representative, Steve, was friendly and knowledgeable, the negotiation was fair and transparent, the finance team was first rate and the delivery experience was professional and informative. I would gladly return and buy another vehicle from these folks.

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DealerRater Feb 27, 2023

Alex was very attentive and willing to do whatever it took to earn my business.

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DealerRater Feb 16, 2023

I have nothing but praise for Dennis and your team of service experts. They have always taken great care of me. I will be a loyal customer for life.

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DealerRater Feb 6, 2023

Sidney was great! Very helpful & was patient. Did everything she could to help me out and I’m glad I have the car that I love

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DealerRater Feb 6, 2023

I was very pleased with my experience buying from Fletcher Jones- everyone I dealt with was very professional and friendly. Special thanks to Sidney for making the process so enjoyable!

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DealerRater Feb 1, 2023

Bryce great salesman. F&I lady super. Easy purchase. No owners manual. Still waiting for info regarding oil. Highly recommend Bryce and dealership!

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DealerRater Jan 31, 2023

This is a very nice beautiful dealership. The staff are very professional and they treat you good.

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DealerRater Jan 20, 2023

Nobody takes better care of my Mercedes that your service department. My service advisor, Dennis Eich is the best.

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DealerRater Jan 12, 2023

Dave Miller is the best! He makes suggestions that truly benefit the car owner without added pressure to do immediate repairs.

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DealerRater Jan 10, 2023

I am 64 years old and have been buying cars and using service departments for a long time. I must say the Service Manager here a Fletcher Jones Mercedes went far beyond in satisfying my expectations. In short Mercedes shipped a car with a factory defect and Curtis (the service manager) met with me and quickly resolved the issue and made it right. Curtis is an example for top notch management. AMAZING !!!!!

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DealerRater Jan 1, 2023

Fletcher Jones is the Best hands down when it comes to Mercedes Benz Service in Las-Vegas, hand's down, from the staff to the free services and the quality of the work performed on my vehicles, I have never been disappointed with their work. These cars are by no means cheap so, it's so very reassuring to know that the work being performed is quality work that will last the life of the warranty!!!!, Thanks again to Fletcher Jones

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DealerRater Dec 31, 2022

I recently purchased a 2014 Chevrolet Corvette from Fletch Jones Imports. The entire process was easy and satisfying. Michael N. went over and above to make the purchase. I live in an area with very high speedbumps about 20 minutes from the dealership. Michael drove the unit to my house so we could verify the speedbumps would not be an issue. I had been shopping for a C7 Corvette for some time. I would find a unit with a good price and then get to the dealership and there are several large extra fees. At one dealership it was $10,000 in fees. Fletcher ...

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DealerRater Dec 25, 2022

We bought a vehicle from a distance, more than 1000 miles away. The sales person as well as several others from the dealership were really great to deal with. They were accommodating, nice, truthful and made it easy to do business with them, I can do nothing but say great things about the experience. Alex, the salesperson was delightful to deal with. Would do it again next time I need a vehicle.

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DealerRater Dec 22, 2022

This is a great friendly place to deal with with honesty and integrity. Keep it up and Thank you

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DealerRater Dec 3, 2022

Bryce and Sidney were great and friendly. I was greeted with courtesy and professionalism when I stepped foot onto the car lot. They had the car all ready when I got to the dealership and I walked away with a good deal on the car. Maricar the finance manager was great too and made the process quick and easy. A big thank you to Bryce, Sidney and Maricar!

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DealerRater Nov 21, 2022

They did everything it took for us to drive this vehicle home. Everyone was very nice and went above and beyond to pick us up at the airport. We’re very pleased with Fletcher Jones! Thank you, Greg/Bobbie Head

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DealerRater Nov 20, 2022

Thank you Mike for your great service with us and it was amazing experience. Thank you. Gamal

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DealerRater Nov 17, 2022

I have had a relationship with MB for almost 30 years starting from MB of Memphis, then Collierville and then Fletcher Jones in Vegas and Henderson. I have had great service advisors over these years, but Mr. Dave Miller stands out as very humble, courteous and pays attention to details. He is the youngest too and very engrossed in his work. He is the greatest.

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DealerRater Nov 16, 2022

Jason Cortez very professional, knowledgeable, take good care all my Mercedes benz cars almost 5 years, truly recommend fir anyone looking for service adviser at Fletcher Jones Mercedes dealership at Sahara, Las vegas.

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DealerRater Nov 9, 2022

Fabulous fabulous jason is the bomb I never worry about my car when jason is in control He is very professional very business savvy he knows his job and he handles my car with TLC to me he needs to have a higher position with the company because he is first class he knows his product and he takes care of us we love him and appreciate his professionalism

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DealerRater Nov 4, 2022

The service at this dealership is excellent. I love the pick up and delivery feature.

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DealerRater Oct 25, 2022

Great service all around. Staff was very attentive and friendly, will definitely be back again

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DealerRater Oct 21, 2022

I've lived in Illinois, Washington, D.C., Southern Maryland, Sarasota Florida, Las Vegas NV, Roswell Georgia and back to Las Vegas. No Mercedes Benz dealership that I've dealth with comes close to the exceptional facility, customer care, attentive care to their customers needs while at their facility by every employee from porters, house cleaning, mechanics, tellers, rental vehicles, service advisors, sales people, and upper management. If they see you looking lost each and everyone of them will stop and lead you to where you want to go, I've had the Manager of the whole dealership walk me ...

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DealerRater Oct 19, 2022

He is awesome. I like his service. Always give me a good advice , make decisions from the customer's point of view without unnecessary work. I super recommend him. But I'm worried that I won't be able to receive his service because he too busy if everybody took his service.lol

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DealerRater Oct 16, 2022

Laroyne was friendly and a good communicator with what was happening with my service. The dealership is always clean and most everyone seems to enjoy working there.

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DealerRater Oct 16, 2022

Sales rep and the rest of the staff at this dealership were A+. Answered all my questions and concerns.

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DealerRater Oct 14, 2022

Sidney is a great sales associate, she really cares about making sure you like the car you are buying and that you are completely satisfied in every way.

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DealerRater Sep 19, 2022

Real nice salesman did everything an answered all my questions some of the best services

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DealerRater Sep 13, 2022

Every department I had to deal with was A+!! Treated me like family. I’m new to the area, had never had to have my car serviced here before, but am so glad I came in… now I know where to go for everything!!

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DealerRater Aug 18, 2022

I needed to replace my aging Ford Focus, so I browsed the web and eventually came across a Google Ad that suggested a Mazda 3 at Fletcher Jones. The price was in the ball park of what I wanted to pay for a car in good condition, so I browsed their website and found thorough pictures and a free CarFax report. I called the dealership’s number and Matthew answered. He was very helpful and friendly; checking to see if the car was in stock and then making sure I knew exactly where the used car dealership was located. When I ...

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DealerRater Aug 11, 2022

Had a great experience with the dealer. Showed integrity and was very helpful. Would recommend anybody to them.

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DealerRater Aug 6, 2022

Kyle appointment consultant was very professional and provided excellent customer service. And the exit visit was great

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DealerRater Aug 4, 2022

Jordan Rodriquez, my salesman, was a superlative communicator…before, during and after delivery. Indeed, the entire FJ team seemed as excited as I was. I bought the car without seeing it, and it was exactly as described. A dealer you can trust. They even put a white bow on my “new” Tesla S for selfies. Great folks!!!

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DealerRater Jul 31, 2022

This place id awesome! Dont get intimidated because its Mercedes. They are better thenthe dealerships that advertise “bad credit, we can work with you” They truly work with you. Everyone is polite and give you all the information you need before you leave out with your purchase.

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DealerRater Jul 28, 2022

LaRoyne is our advisor and he's the best, knows what he's doing, always ready to answer my questions and he's very friendly. Would recommend him cause he will take care of you and your car.

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DealerRater Jul 26, 2022

Good experience buying at Fletcher Jones. Bryce Nass was a great help! Finance Dept was also very helpful and expedient. Sales and Service top notch!

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DealerRater Jul 22, 2022

Dennis was out so John was in charge of getting the work don. Excellent job John. I appreciate you for keeping me informed as to what was going on and taking care of a few glitches that was found.

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DealerRater Jul 21, 2022

All very good very helpful on duty very specialty for experience,hard worker ,I will refer my friend to take care their mb!

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DealerRater Jul 19, 2022

Sean Randall spent the better part of a Saturday afternoon helping me with a new vehicle purchase. The whole process, from trade-in to new vehicle delivery was easy and hassle free. Sean was very courteous, knowledgeable and patient.

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DealerRater Jul 8, 2022

Good service from staff that work hard for our vehicles, highly recommend them as they know how to fix items and make the car work great. I have not seen any better service over the years

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DealerRater Jul 7, 2022

Outstanding experience every step of the way. From sales, to service, this dealership to of the highest quality.

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DealerRater Jul 3, 2022

Thank you to Danielle she was calling me everyday about my car they were very patient and finally fixed the problem

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DealerRater Jun 26, 2022

The advisors are friendly and always answer texts & calls while waiting. The guest waiting atea is accommodating as well. I really love their complimentary carwash. When visiting Vegas for business or fun, I wil always bring the cars here if needed.

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DealerRater Jun 19, 2022

Dennis Eich, service advisor is exceptional in his speed for timely repair service, friendly advisor and ride coordinator for towing and shuttle ride.

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DealerRater Jun 11, 2022

Dennis Eich performs far beyond expectations! Dennis excels in expediency, detail, friendliness, and professionalism. Thank you so much!

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DealerRater May 12, 2022

My grandparents took their Sprinter in for routine maintenance and found that the catalytic was stolen in their storage yard. Cal at the Sprinter repair shop was wonderful to us. He advised, informed, and really make the whole mess a lot easier. He is a wonderful representative of your company- and a great human.

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DealerRater May 6, 2022

LaRoyne is absolutely by far the best Service Advisor I have had the pleasure to work with. He is devoted to customer satisfaction and always makes sure I am cared for. Every staff member I have encountered has been amazing. Valet, shuttle driver, service check out girl, random gentlemen in the service area…. they are all wonderful. Kudos to management for providing such a great experience to customers. As a business owner myself, I am extremely impressed.

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DealerRater May 5, 2022

They call him big D for a reason. He goes over and above when it comes to his clients l! Thanks Big D for the great service again!

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Fletcher Jones Imports 36.144889, -115.252885.