My experience at this dealership surpassed my expectations. Mike was highly knowledgeable and kind. It felt more informative during our visit than an actual sale. There was no pressure from Mike, although I will say he reinforced our buying decision throughout the transaction. During the process, Mike went out of his way to help me. He was extremely personable and professional. Doris was not pushy when we went through the finance part of our sale. She spoke from personal testimony and was genuine when explaining benefits that was offered. Mike and Doris are exactly what you expect when it comes ...
Bought a nice used C250 from these people and they delivered it to me in Pahrump.
Haim Beja did a wonderful job of making us part of the Mercedes family. I've never had a Mercedes and this was a step up. I was a bit nervous, but Haim made us feel at ease. I'm looking forward to working with Fletcher Jones in the future.
First and foremost I am giving a 5 star review for the excellent service, ease of doing business, preparation and amazing customer service. If you want an awesome car buying experience please see Monica Pyne. Why so great? Well to begin, the price of the vehicle was untouchable by any dealership by us(I was an out of state buyer from California), negotiating the car was easy, she had excellent follow up skills, we told her when it would be there, she told us to apply for financing online before we got there, we got there and the longest part of ...
Just want to give a HUGE thank you to Sean here at fletcher jones imports for helping us buy our brand new GLE! He was very patient with us and was not pushy at all. We highly recommend going to this dealership and definitely asking for Sean. He will help you find exactly what your looking for within the price range you tell him. And thank you to Maricar for the detailed demonstration on our new vehicle, she was extremely helpful and very open to any questions you may have. We definitely will return to this dealership the next time ...
Dealership was ok. However, response time before seeing sevice manager took so long. There was no sense of urgency. Need to acknowledge the customer's time.
Jay Fields, Doris Neuton,Maxine Linihan, and Travis Markley are attentative, the best in making me feel at hm with the Mercedes family. Patient in answering all my questions to better understand the new modern Mercedes I purchased with a fantastic deal.
Jay Fields, Doris Neuton, and Maxine Linihan are attentative, the best in making me feel at hm with the Mercedes family. Patient in answering all my questions to better understand the new modern Mercedes I purchased with a fantastic deal.
Great service as expected
Wendel was very helpful & understanding of our needs, also a or pleasure to work with during the purchase of and follow up on our Cadillac SRX.
Great service. Staff worked well with me and it was done in a timely manner. Will come back again
Alex and Wendel were great gentlemen when it came to us buying a truck. They were honest sales men and really helped me and my husband through this process. Our next vehicle will come from here, the process was fantastic.
Great service and free car washes!
Great salesperson. No pressure, no haggle. This experience has been better than CarMax. I would recommend this place to anybody. Chelsey was great and we thank her for giving us a great deal.
nice people & comfort showroom.
Quality service. You get what you pay for. Bought my car at Fletcher Jones in Orange County and can always count on the Las Vegas team to help me out.
Happy Thanksgiving! I've been working on this goal for so many years..Finally I've reached a very exciting moment Thankful to God for Papa Bertoldo fm B,B,C&Smith esq and Jay L. Fields in picking out the perfect beauty for me & Travis teaching me all the advanced safety & cool technical features and Dorris for her sweet paper work signing explaining patience with a yummy tumeric coconut drink fm Mercedes-Benz. The entire process was done amazingly professional with patience and a smile! Grateful while picking up my car with family to join in my celebration! I'm so excited & blessed ...
Happy Thanksgiving! I've been working on this goal for so many years..Finally I've reached a very exciting moment Thankful to God for Papa Bertoldo fm B,B,C&Smith esq and Jay L. Fields in picking out the perfect beauty for me & Travis teaching me all the advanced safety & cool technical features and Dorris for her sweet paper work signing explaining patience with a yummy tumeric coconut drink fm Mercedes-Benz. The entire process was done amazingly professional with patience and a smile! Grateful while picking up my car with family to join in my celebration! I'm so excited & blessed ...
My experience was a quick in and out, I will continue to do business and definitely Recommend! She is very attentive and will make you feel comfortable with your purchasing experience.
So we were in the market to lease a car. When we arrived at the dealership we were greeted by John Broadbent. He is an asset to this dealership! Friendly, knowledgeable, honest,kind and provided us with an extraordinary experience. Thank you very much John! I recommend this dealership to all who are looking for a wonderful experience. Everyone went the extra mile for us. When our lease is up, I will not hesitate to find John to sign us up for the next one. Thank you all!!!
Service advisor Dennis Eich was excellent. Quickly solved an issue I was having with my car.
Haim was great, I knew when I walked in I was going to buy that car and Haim gave me a great deal. Experience was flawless and fast.
They unlocked my radio for free they are so cool
Haim was an amazing salesperson and was very professional. I appreciate all the knowledge he had in the company and the cars to help me make the right decision for a car.
Love this Mercedes Benz location on Sahara they are nice and will work with you , they definitely try their best to compensate you
More than satisfied with my purchase and experience with Chelsy and Fletcher Jones. She is friendly and always happy to help!
Very nice conversation with the driver, he picked us up right on time all around great experience.
Wow!I used to work there.What a vehicle dealership.They have the ultimate vehicles.I know this because I had the opportunity to drive them all while working at the car wash department.My suggestion is to get rid of the landscaping areas in order to use that space to park more beautiful car in front of the dealership.I tried to tell that to the owner when I was there last but I couldn't because he was having an important meeting with fellow employees.
Had a great experience working with Wendell! He was not pushy and he made my car buying process a breeze. Would definitely refer this dealership and Wendell to friends & family.
Every time I go in for service Dennis is very welcoming and make sure that my needs are met with a smile. He has been my service advisor for all 8 years that I've own a Mercedes-Benz. I trust his expertise with my vehicle. He is definitely the best service advisor ever!
My purchase experience was very easy. I knew what I wanted and Fletcher Jones made the experience very easy I did a test drive found out the price. Slept on my decision over night and returned to purchase the car the following day, I'm very satisfied with my purchase and the over all experience!
Loved Wendel! He never gave up searching for the perfect vehicle for us! In the end we got a beautiful car at an awesome price. Perfect car buying experience
Wendel was very patient he did not make me feel like his priority was to get a commission . He took his time very customer orientated.
Everyone was so helpful. Very happy with the services
Just bought a ANOTHER car from this wonderful dealership and wanted to share my fabulous experience. They are unsurpassed in customer service. You are made to feel like VIP from minute you walk in to the minute you leave and beyond. Kudus to everyone from the store manager Tom, to my sales person Donnie, to the Ivan in finance! Please go see them if your looking for a Mercedes. You will not be disappointed! Thank you again for an exceptional experience!!
Sean was great. All the staff was very helpful and friendly. I will definitely recommend Sean and Fletcher Jones Imports and I will be returning when I am ready for another purchase.
I had a great experience buying my car at Fletcher Jones Imports. Big part of this great experience was thanks to my salesman Sean Randall. He went above and beyond to make sure I had the best deal and for the process to be as smooth and easy as possible. I highly recommend this dealership and I definitely recommend Sean as your salesman.
I brought my pop in for the a A3 servicing in an Auxiliary battery malfunction. Jolene promptly assess my vehicle and explain to me that warranty and maintenance plan was outdated and no longer covered my service. However ensured that my military discount made up a bit of the difference. Miss Jolene is an exceptional employee I look forward to working with her for as long as I all my vehicle. Thank you Much Jolene!
Always friendly professional and attentive to assure you are on your way quickly. From sales Dept Rex Rabin and Tom Zumbo Sales Manager to Service Advisers, Ryann Cross and Jolene Jimerson,. Azalea Hann, Daniel Zeik, and Curtis Cherry are all great people assisting customers in the Service Dept.. All these people make Fletcher Jones Imports the best dealership in Las Vegas.. Wouldn’t take my car anywhere else. Thanks for keeping me smiling driving my GLE.
Had tire problems. Got me in right away. Was done quickly and was notified directly by my service adviser...the only lacking experience was I was not informed what happened that required them to replace my tire.
The best service ever. Fast and friendly. They are service and customer service driven. They are 2nd to none, too rare in my opinion.
Respond in a very quick and timely matter. Didnt purchase a car here YET but plan to trade in my car and get a car from them soon! Super excited!
I just left the dealership in my new 2020 Benz!!! I'm Beyond happy with how fantastic this car buying experience was!!! Rex Babin was our sales representative and let me tell you he is absolutely incredible! Car buying is usually extremely stressful but Rex and everyone at fletcher jones Las Vegas made this experience very enjoyable and exciting! We were in and out in about a hour or so. The one thing I appreciated is how thorough and transparent Rex and everyone else was, I felt comfortable and I knew I was in good hands! Thank you thank you thank you ...
Great new car leasing experience! Go see Mike Rocca when you are shopping for a new car. He will give you a great tour of the whole collection of Mercedes Gems!
Worked with Steve at the Sprinter service center on my motorhome. Very knowledgable, friendly, and has excellent customer service skills. I will continue to have my Sprinter serviced here.
Dropping my MB off for service was seamless and pleasant. From my service advisor, Josh, to the person who assisted me in getting the loaner car.
Arrived a few minutes before my appointment and was immediately greeted by a service employee. My service adviser, Jason, was very professional and friendly as always. My car was ready just as promised. I am always very pleased with Fletcher Jones and would always recommend them for service.
My service advisor Dennis was great very good asset to your service department along with the lot attendant who had taken car into service area
I had a major service performed in the middle of July. My service advisor was new (LaRoyne Brown), and didn't have a clue. He never checked to see if the work had been completed. I found after the service that the belts and hoses where not checked (the main air tube for one of the turbos was actually falling apart in two areas. I brought the car in and my advisor ignored me entirely. John Clough was actually in Dave Fast's old office and I asked him to take a look at my car. On the invoice it stated that ...
Danielle was extremely helpful. She came out to my car within seconds of me pulling in. She made sure I had a ride back home and then back to get my car. She called and explained everything that was on my service report .
I thought I had a service appointment but was willing to service MB anyway. Will be a returning customer and recommend to my friends and family.
Arrived for my scheduled appointment for my annual required service(A) and upon arrival, service advisor Dave Miller promptly greeted me and proceeded to process my inbound ML350 vehicle for service. Paperwork completed, signed and within minutes, was transferred over to the loaner vehicle area to sign and pick up my allotted rental. Overall, terrific service and my ML350 required service was completed in a timely manner. Definitely would recommend to friends and family.
Once again, Fletcher Jones, and more specifically Dennis Eich, exceeded my expectations. This time, I waited for the car, instead of going home. Took just about 2.5 hours.
Fantastic as always! LaRoyne was professional and very helpful. Tom was wonderful-extremely helpful!! Everyone in parts /cashier were great as well! Couldn’t be happier!!
Danielle Kerley is always a pleasure to work with! She is proficient and knowledgable and always makes me feel like I am in good hands. She takes her time to make sure I am getting exactly what I need to have serviced with my car without pressuring me to do more. I really appreciate her!
Jason Cote is a very nice person & professional . He is very good of what he does . Very first time my husband & I met him . We usually go to Denise Eich but he was off Friday ... We didn’t make any appointment but we came so early . We talked to Jason if job will be done by 2 pm He promised be done before 2 pm . We certainly appreciate him . He is awesome !!! Thanks as always ... Job. Well done !!!
The best Ultimate Customer Service from Entry to Exit point!!! I will definitely return for all services. Thank you for the wonderful services ty u
Ryan Cross was very efficient and thorough of the problem I was having. He patiently informed me while waiting as to what was going on.
Please take time our of your day to recognize my service advisor Jason Cote for OUTSTANDING service. He is THE main reason I stay with Mercedes, and is the only person I really trust with servicing my CL65AMG which is difficult and expensive to maintain (V12). It's people like Jason in service that make people come back....not just your sales staff. He is a true asset to your organization. Management - Please add this note to his file and recognize him in person, not by a call or email. I live in Henderson now, but still have my ...
Dave Miller is great to work with! He makes servicing my vehicle a breeze. His communication and timeliness are perfect! We highly recommend working with him (if folks can choose their service manager).
I have a 2009 ML350 that has 165K miles on it.... it runs and drives like new! I have always been loyal to Fletcher Jones service.... nobody else has ever serviced my car. I am 100% confident that Ryan looks out for my satisfaction every time I see him. My wife will be driving the ML for the next couple of hundred thousand miles and I feel confident Ryan will keep it running like the day I purchased it...
RATING: A SERVICE: A+ AMBIANCE: A OVERVIEW:A Dave Miller was absolutely exceptional in going above and beyond in helping out in my repair! Truly amazing customer service. Absolutely strives to provide the best customer experience! Ask for Dave next time you're in! *A= Outstanding - D= Needs Improvement
Kevin and Maxine are the best! Great customer service, attention to details and just good down to earth people. They took care of everything from A to Z and made my experience one to remember.. 10 stars in my book. Thank you!
Service advisor excellent Driver of shuttle excellent Everyone was excellent I would recommend this service center for oil changes and all service repairs and maintenance.
EVERYONE AND EVERYTHING EXCELLENT> FYI: When I picked my car up I traded it in on one of your S550 used cars. Rex was my salesman, excellent.
customer service!!! they take care of business, always great communication and don't have to bring the car back because the problem isn't fixed!!
David Miller is amazing...he makes all the difference when dropping my car off....hes professional, accommodating and makes you feel at ease! The loaner staff was just a professional and accommodating....all in al a class act!
Great experience, good communication. I love the email and text communication. Its very convienient. Curtis and Josh yake great cate of us and would reccomend.
All staff is always professional and exceptional! I am super impressed every time I go in for service on my car ~ nothing but the best!!!
As usual, the service was expedited with care. The waiting lounge is very comfortable and the amenities are sufficient. Dennis is always very pleasant and aims to please.
From arranged the schedule to finished the entire services, it was very smoothly and clean. The list of all the service item were explained and got a detailed report after the job was done.
We have been a 2 car mercedes benz family for 30 years now always being happy with our cars. After moving from Ct. to Vegas 2 years ago we found Fletcher Jones on Sahara- and for us it was a great find. We have now purchased 2 cars from them and could not be happier for it. From the GM Steve who is caring and wonderful to Rex our terrific salesman to Dennis Eich our maintenance supervisor who always goes above and beyond to make sure we are always happy and satisfied and that are vehicles are in tip top shape. A big thank ...
I am a customer of Fletcher Jones since 2007. This place is wonderful, service is excellent, always on time. They always gave me a ride home, when I bring my car there for service and always pick me up from home to come and get back my car. I highly suggest Fletcher Jones for anybody's needs.
When you visit the facilities and experience the quality and professionalism of this people of this place Make me very happy to drive Mercedes Benz !
Jason Cote is always on top of everything! Thanks for always taking care of our service needs. Will definitely refer the service center to all. Thank you again!
I work for a collision shop , and am incharge of ordering all parts . I always deal with Gina because of her amazing customer service. She always goes above and beyond to help me in anything I need. Great company , and staff .
The technician arrived in 30 minutes. The battery was in his truck. The battery was replaced in less than 30 minutes. The technician was friendly and very helpful.
Came in at 0700 hours, was promptly attended to. The guest lounge was very nice and accommodating, free wireless available in the premises. Car was done by 0830 hours.
Mr. Dennis E. always makes sure that the touch of excellence a tradition at Fletcher Jones, is always applied one customer at the time....! Thank you
As always, for 30 years now we have had great service on our vehicles. Ryan has always been exceptional and keeps you informed as to your vehicles status.
Dennis Eich in service is great, easy in easy out, always takes good care of my and my vehicle!
Fast, professional, knowledgeable and friendly. Although I am very glad they pointed out that I needed new tires in the back, I chose not to replace them at this time. Again, thank you.
Curtis and Daniel always take GREAT care of me and my family. I highly recommend Fletcher Jones imports. They will treat you like family and make you feel welcome. There is NEVER is surprises on cost and the work is always done right the 1st time.
No waiting. Car was picked up immediately upon arrival. Work completed half an hour ahead of schedule! And Dennis is always very friendly and efficient. Can’t ask for more!!!
They do everything they say they will do. I had a loaner and was completely satisfied with the tine frame they promised to get my car back.
Curtis Cherry and his excellent team consistently deliver an extraordinary client experience. No one enjoys taking their car in for service, but visiting the crew at FJI service is actually pleasant. Pure professionalism from the moment you are greeted until the porter delivers your clear, serviced car and thanks you for coming in. Truly the best outfit in Nevada.
The service went well. I received a loaner car which was helpful. I thought the service to my car was quite expensive for what was done.
Service with Dave Miller is always great! I went in for a dashboard replacement and he always gets me in and out! I love my Mercedes
As a repeat customer I was able to set up my service and a loaner in a timely manner and enjoyed the professionalism of everyone. Thank you
Fantastic customer service. They kept me well informed of the service status of my vehicle. All the staff I spoke with were very professional and friendly. The facility was very clean and kempt.
I arrived early and was promptly attended to and my service rep, John, kept me informed as to the progress while I waited for my car.
I had two issues with the vehicle, the first having engine sputtering issues and the reoccurring driver side seat problems. LaRoyne Brown my new advisor was very helpful and went above and beyond to provide excellent service.
Dennis and Service coordinators worked diligently until our car was working perfectly...will only have Fletcher Jones Service my vehicles. The gentleman working in the loaner department took really good care of us.
My 2 year old GLA broke down in the middle of the grocery store parking lot. I was able to call the 800 number and have it towed on Labor day weekend. It was not a fun experience to have a broken down car but my treatment after this event was great. I was able to text Dennis early in the morning alerting him that my car was there and communicating throughout the day for status updates. I really like knowing I have a personal relationship with someone taking care of my car.
Your prompt recall for sterling wheel parts replacement of our E300. Your service is prompt with very friendly employees. We will keep on leasing E300 every three years and strongly recommend our friends.
Great people & aervice!
My service rep worked with my on staying within my budget and keeping me informed of the status of my vehicle. Extremely pleased with the experience.
Great service writers. Explain everything ssss sss ssss sss rrr rrrr tatty tttt yyyy ur rtf we tee vvv bbby ggrg rre eee rrr eee www
dennis took very good care of us, work was completed on time car was clean and ready to go> very happy with the service I receive at fletcher jones. this is kind of stupid to require me to type 25 words next maybe I wont fill this out
We have a Sprinter and our bulb went out; I was in touch with Fletcher Jones Imports yesterday and they directed me to their Sprinter location. We arrived in Vegas the next day and the gentlemen working there couldn't have been nicer or more efficient. They immediately replaced our bulb and we were on our way within ten minutes. This is the type of service that keeps us purchasing Mercedes.
I enjoyed the Mercedes Benz shopping and purchase experience mainly because of the care, courtesy and professionalism of the MB personnel at the dealership. I want to especially commend Sales Associate Sean Randall and Financial Consultant Ivan Hoff.
Service coordinator is very knowledgeable and professional, explained in detail what needed to be done and future recommendations. I got in and out so quick. I really appreciate Dennis.
I had my car detailed today. I was very pleased with the service. It looked like it came off the showroom floor. The service with my advisor, Danielle, the shuttle service, and at checkout was very friendly and professional. Thank you for your high standard of service. Charlene Allen
Everything went well from start to finish. Thank you for taking great car of me and my car. I am from Utah and just built a house in Vegas and my experience with Flecher Jones has been great.
My car won’t start so itI was towed to Fletcher Jones Mercedes Benz dealer in Sahara the owesome and nice service guy name John clough receive the car and we discussed the problem of the car in phone and he called for the quotation about my fuel pump, esp, engine mount,and oil cycle. I was very happy of the service that John did even I did not see him in person. Thank you so much.
Would not buy a car anywhere else
Dennis Eich is always a pleasure to work with. He is friendly and professional . The car was serviced and ready to go when I needed it.
Great service rep. It was 110 and my a/c failed. Josh got the a/c service and I was on the go in 2 Hours
We recently bought a Mercedes at Fletcher Jones Imports and couldn’t be happier! The process from beginning to end was very smooth. Our Salesman, Sean Randall, went above and beyond to find us the perfect vehicle at a payment we were comfortable with. He was not pushy at all and had no problem showing us multiple options on the lot as well as different finance options. Sales Manager, Krista and Finance Manager, Ivan were also very helpful. We will definitely be purchasing a Mercedes from Fletcher Jones Imports again! Hands down best buying experience we’ve had.
I like everything goes smoothly and keep it simple. And my experience was exactly like this, that is why I gave 5 stars to my service.
I appreciated that my salesman was not pushy and paid attention to what I wanted. He found me my dream car and I couldn’t be more satisfied overall. I will always return to see Mr. Beja for my new vehicle purchases!
From the purchase of my vehicle to the service side, everyone has been amazing! Kam and Laroyne and truly exceptional in every aspect. I’m happy to be a part of the Mercedes family!
From the time we got there we were taken care of by Danielle everything went well We had a rental car provided so that was very nice not having to wait around. Thank you all for outstanding service as always. Linda Ross
It's always a pleasure working with my service rep, Danielle Kerley. She is friendly, efficient and always has a smile on her face! Thanks, Danielle!
Service was performed quickly and professionally from the moment I got in the service line to getting the loan car to picking up my car after service.
Excellent, customer service. Sales people do not pressure you in any way. Took my time in choosing the right model. Everything that was promised to me was delivered and then some. Will highly recommend them.
This is the most comfortable,I have felt at any dealership the service staff is above expectations,super helpful took me in and helped me same day,Ryan was excellent in every aspect of my needs with the car.
Danielle always takes care of my car and Hector called before my appointment and discussed the service I scheduled and wanted to make sure that my appointment was a good time or did I want to make changes.
Just EXCELLENT service, I would definitely recommend friends and family. Service rep cashier and car loan dept, everyone was simply wonderful and felt comfortable. Thanks
Consistently excellent in every area of service! I've been having my Smart car serviced at Fletcher Jones dealership for the past eight years. Never once have I felt anything less than their most valued customer. The whole staff goes above and beyond to make you feel that way.
I was scheduled with Miller but Daniel curly my regular representative was able to help me. She was awesome as usual. I am somewhat concerned about the alleged damage to my right tire which I do believe should be covered by the warranty
Dennis provided excellent timely service. I very much appreciate his knowledge and service commitment. I called the day before and he was able to work my car into the schedule. I am from Canada and my experience with Mercedes is normally need to wait a week or two. Dennis worked me into the flow. Just terrific service. Dennis represents FJI very well
The only way I would suggest to make it "excellent" is to have the service rep have an exit review with the customer before paying. That would allow the customer to have a good understanding of the service that was provided and what may be needed in the next checkup.
Jay Fields is the best car dealer I've ever met. I so appreciate him and the team at Fletcher Jones Mercedes for their outstanding service and attention to detail. Highly recommend.
The service department and my rep Ryan Cross are beyond professional, knowledgeable and provide a high level of customer service. The experience is a quick process and efficient. Thank you!
Awesome experience from the start. Everything has been handled professionally and you really feel that Fletcher Jones wants to do business with you. I've also got a ridiculously good price on a vehicle with only 2400 miles.
Replaced battery with a new battery. Everything seems to be working correctly now. Car was washed & cleaned for my drive home. I recommend the Service Deptment.
I have lived in Las Vegas for 55 years and this is a first working with professionals that understand your problem and know there job. Thank you Fletcher Jones one new car purchased and looking to purchase a second one
Dennis is always good for so many years taking care of different mercedes, friendly and helpful. always explains to me patiently. Excellent staff there for many long.
Excellent service . Mr. Brown kept me informed as to what was happening during my wait. He even replaced both batteries in my key fob. Very friendly place
Making service appointment by phone Michael checked if airbags were in stock(yes they were) l had B check done with repairs to power steering cooling system also. All problems were explained and coordination with my extended warranty server was done quickly. Transport to and from Fletcher Jones imports . Was on time. All in all a great experience. I have been a customer here since 2002 and look forward for coming back again . Thanks
I’ve been a longtime customer at Fletcher Jones Mercedes Benz and have experienced nothing but first class service. From my service writer ( josh Sutton) to lease department to parts and cashier nothing but great service with a Smile
David Mueller is great. The only thing I could not understand how my tires they said were worn out already after 14.500 miles. We’re the tires on my Mercedez not top of the line. Said I would have to replace them eventually. Don’t know if Mercedez can handle this for me. I am not going to replace tires after 12 months
Josh is truly wonderful his professionalism is beyond. He’s helpful and knowledgeable. My service was fast which I love. Also I always enjoy the waiting area. I would’ve loved refreshments though. I had extremely long day it would’ve been nice to have some kind of snack offered.
We found the perfect car online, and from the first initial internet contact to the moment they handed us the keys, it couldn't have been more smooth. This is not my first Fletcher Jones purchase, and it won't be my last. This is THE go-to dealer for your next auto purchase!
Fletcher Jones Imports is the best dealership in Las Vegas. Best customer service and very friendly staff. Would recommend this place to my family and friends.
The guys at the Sprinter service center have a real passion! Top notch service and support. I was travelling through had a small issue and they got me back on the road. Can't thank them enough!
Danielle is always great. She is always cheerful and extremely helpful. The service quality is great with minimal waiting for the job to be finished. I am a repeat customer and will remain so.
Dave Fast has been our service advisor for the last 15 years. He's always gone above and beyond to make sure we are taken care of. We really appreciate his efforts.
The experience of purchasing/leasing a vehicle at Fletcher Jones Imports was by far the least stressful of any I have ever had. Customer service is like no other.
When i made my final decision the salesman Kam came in on his day off to get me the car. Great service
When I first called I was told that I was not eligible for a loaner car 🙁 Even with a nail in my tire, a need for service, needing my brakes checked and I am a Realtor that cannot be without a car. I was told by the young lady that I could wait in the lounge for and hour or 2 for my car. I keep explaining that I could not do this , but she would not budge.(this is my 3rd car with Fletcher & I just spent a day there with my daughter Dana Kernodle for her new car) So ...
Ryan Cross truly goes above and beyond to provide you with exceptional service. Wife and I brought both cars in and had everything ready for me to transition smoothly into loaner. Kept me in the loop throughout the day on the progress and at the end of the day Ryan was waiting for me with car washed.
Great experience from start to finish, excellent team and customer service of the highest level.
Recently had to have some recall work done on my Mercedes. My service writer Dennis Eich, was his usual excellent self. Everything got done in a timely fashion. The work exceeded our expectations. Dennis has always been very friendly. He treats you like a friend and not just another customer. He is extremely knowledgeable about the intricacies of the workings of the many Mercedes I've had over the years.
Cookie made my car buying experience a breeze. She was honest, caring, friendly and kind. She made sure I was happy with my purchase and kept in touch with me days after I purchased the car to make sure everything was ok. Would definitely recommend this dealership and would definitely buy a car from Cookie again!
Came in unexpected, was taken care of immediately! Had an afternoon appointment and Denis made sure that I had my car back in order to make appointment.
Great quick service
Dennis Eich is the best. If you need service see him he will take great care of you.
I recently moved to Las Vegas from California and had to find a new dealership to service my S550 Mercades Benz. I've been working with SERVICE ADVISOR (JASON), I just wanted to take the time to note that he's been extremely helpful and professional about every issue I've had with my car. I've never left this dealership unsatisfied truly great experience dealing with Jason real honest guy!!
I received great service from the time I arrived until I picked up my car. My car had to be towed and Dennis was there to help me in every way he could.
Meet new service advisor LaRyon Brown taking over for John Saranditis excellent service for 12 years looking forward to working with new advisor for 12 more years
Shane Petersen, sales consultant, was very personable and knowledgeable. He even came to the dealership on his day off so my wife and I could do a test drive prior to purchase. I was very pleased with all the team members we worked with.
Great experience at Fletcher Jones. Kam the sales person did a great job getting our deal done. Their finance department was helpful and the post support on the vehicle was great. We will definitely be coming back for future vehicles.
Every time I, a female, go into a dealership or repair shop I cringe. I tend to feel like a fish swimming in a sea of sharks who assume I know nothing and want to insult my intelligence or sell me something I don’t need. This dealership and its employees are helpful and courteous. They also don’t push the upsell and just tell you what needs to be repaired versus trying to take every dollar they can. Who knew visiting a car dealership would be a pleasant experience?
My wife and I just bought our first Mercedes-Benz a GLC 300, this was the best car buying experience ever, thanks to Thomas!! He was very knowledgeable and patient answering all of our questions, he made me and my wife feel comfortable throughout the entire 3.5 hours, process. We also enjoyed working with the. Rest of FJ team. This will definitely not be our last time.
Fantastic customer service. Everyone is super nice and always so helpful. I had all my questions answered and the service was quick. Always a pleasure visiting the dealership
Great service and people, this is by far the greatest Mercedes Dealership in America. Service writer waiting for us to the ease of getting the loaner car. Exceptional!
Dennis was extremely knowledgeable and helpful when i needed repairs done on my C250. This is the second time i have had repairs done with him and both interactions were great.
This was by far the best experience I have encountered with purchasing a vehicle. Shai was wonderful to work with and I would certainly purchase from him, again. Doris and Maxine were a great team and always inviting post-purchase visits. The entire dealership was full of warm and inviting staff. This was truly a wonderful experience.
Danielle was very helpful and responsive to the drop in service request and service provided was faster that the estimated time - so excellent service and got me on my way faster than anticipated!
I don't think I could have had a better car buying experience than I did at Fletcher Jones Imports. I was in the market for a slightly used car, and found just the car I wanted here. Although it wasn't a Mercedes, it was a 2016 Nissan Maxima, with only one owner. The car looked good as new and better than any Nissan I've ever been in. Upon test driving, they let me know that they would change the tires for me as it wasn't set to their standards. I was so pleased with the service I was receiving before even ...
Best customer service from entry, sales, finance, to delivery. Everyone was friendly and truly demonstrated above and beyond customer service.
My buying experience was amazing. Shane was extremely patient with all of our questions. I would highly recommend that if you are in the market for a Mercedes Benz product that you ask for Shane.
Anything you need they can get done here!! This dealership has been my go to for cars since i was 17. They are so friendly and professional, not to mention the amazing store they have. All the cars being on display really adds to the luxury experience you would expect in a place like Mercedes Benz. All of the offices are very nice clean and modern and all of the employees make you feel welcomed. The finance department is far and away the best part of this store even though the entire place is great. All of the employees in the ...
Ryan Cross is my service advisor and I always use Jose.. My car is fixed the right way every time I bring it into this dealership. I would recommend them to anyone.
Fletcher Jones is the best place to buy a Mercedes. It is my second car I purchased there. I was very happy with all the people in the service center too. I was also very happy with Thomas Bucca. For a Salesman he was a delight to work with for information and speed of service. Thank you Thomas and Fletcher Jones. Berit Metz
I highly recommend Jay Fields if you’re considering a Mercedes! He is very friendly, knowledgeable and genuine. We had a great experience, unlike some other dealerships we’ve been to.
Danielle was fantastic! Always the best! Would recommend you bring your Mercedes Benz here! She is the best! Curtis was always there to help! This is the place to go!
Kudos!!!!!to your service agent...Jason Cote and to the car loan department. Service was fast and friendly. Mr Jason Cote was very concerned about the problem that I was telling him concerning my Mercedes and asked specific questions to better service my vehicle
This is my second visit to this dealership and so far both are exceptional. My service advicer Jolene is always on top of my visit. Very friendly, knowledgeable and always on time and made sure that I'm given the best and fast attention for my visit.
Excellent, as always!! Thank you, Dennis Eich!!
Love my Mercedes and love the team in service department! Always keeping my ride enjoyable and safe!
The source of the raw fuel i was smelling was quickly diagnosed and one-hundred percent covered by my warranty. As always the staff were wonderful.
While on vacation in Colorado...our 04 C320 had an issue with the alarm system. When the doors were unlocked with the fob the alarm would sound and eventually turn off. Had to use the valet key to enter the car. Very nerve wracking. Upon return in to FJI service dept where I met Mr. Laroyne Brown. Immediately took charge and ensured me that it woruld be repaired in a day or two. Which it was. He arranged for transportation to another destination and when the car was repaired (rapidly, the next morning) he ,again, sent a driver to pick me ...
She is super patient, gave plenty of updates, explained everything and made me feel like she cared. She has great customer service skills and is an asset to the dealership. Coming in after an auto burglary isn’t fun, but she made the experience pleasant. Thank you Danielle
I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) and was met by Nick. I explained the issue and Nick said he'd take care of it. I was in & out of the dealership in 15 minutes. Well done Nick!
I wish all car buying experiences were like this. We visited Fletcher Jones Imports for a specific car & there was no upselling or any other pressure tactics they use at other lots. Shai Winograd, our salesman, was absolutely amazing. He went well above and beyond the norm. He even took our 7 year old (a car fanatic!!!) for a test drive in a Fisker Karma while we waited for my car to get out of detail. Everyone that we dealt with there were courteous & respectful. Even their follow up customer service is excellent. I recommend Fletcher Jones Imports & Shai Winograd to ...
I finally found my Service Rep!!! Josh was amazing and I'm not easy. I wanted all the parts that were taken off the car. My car was in serious need of service and the estimate scared me to death. I have to say that it's like a brand new car and drives like a dream. I spent just short of $10K but it was worth every penny. She drives like a new car, I will never take her to another person/company for service again as long as Josh is there. The option was to buy another car and just ...
Your service advisor Ryan Cross explained thoroughly the problems with the vehicle in a detailed fashion. He performed necessary work and gave me a prognosis for the vehicle .I trust him to take care of all our issues with the Mercedes . He definitely is a experienced and knowledgeable service advisor. Thank you all PS. The loaner car needed vacuuming inside and in the trunk
This Young Shane Who Help Me Was very nice and professional very helpful And He Even came To help me with My Car Thank You
The staff did an excellent customer service and even walked an extra mile just to make our experience memorable. Thank you all you do!
Curtis Cherry has always given great service. I drive 45 minutes to go to this dealership, primarily because of the service I’ve always received here, while I live 5 minutes from another dealership that didn’t always give good service more than once.
I always use Fletcher Jones to take my car in for service. Jolene Jimerson is my go to for service needs. She was always helpful as an assistant in sales and proves it even more in service, I have been using Fletcher Jones dealers for more than 36 years. I love the dealership. Everyone from Rex Rabin, my sales person, Tom Zumba, sales manager, Ivan Hoff finance, Maxine Linihan finance mngr., Curtis Cherry, service manager, Azalea’s Hann service manager asst., and Cheryl in rental. Every employee of this dealership makes you feel valued. Can’t wait fo some new models ...
Purchased a pre-owned vehicle from Fletcher Jones. Had a great experience. Salesman Kam was excellent to work with, super friendly and got the deal done. They were professional from start to finish, including free registration of the purchased vehicle. Excellent post purchase support. Highly recommended. Will be our first stop next time we are in the market for a new vehicle.
They provide you with excellent service and very friendly and helpful. They fix the car as quickly as they can. I can get the car back on time. Thank you
The staff and managers are outstanding individuals functioning truly as a team. Service and Sales department take initiative and exceed expectations. This is the first time in decades I’ve enjoyed service appointments. Thank you Dave Miller. An auto is more than a means of transportation. It is an experience to enjoy: mountainous terrain, coastline, gorgeous skylines, rolling hills and more. I enjoy driving and have for over four decades. The sheer joy I derive from driving an auto is comparable to traveling through vast regions of Germany, Austria and Bavaria. The Alps, a Mercedes and a fine beer fit ...
Fast in and out service, knowledgable persons, very helpful in addressing all questions regarding the vehicle. Definitely will come back again for other service needs. Clean garages.
Ryan Cross my service adviser at FJ Import is outstanding. He is probably the reason I keep coming back. Over all very happy. PS also courtesy shuttle drivers are very nice.
I love bringing our vehicle here. Josh Sutton is exceptional at his job always straight forward and caring. The service dept. always performs greatly. I needed to be shuttled from and to the dealership and I had the great pleasure of having Mark Miller as my driver, great person, really loves his job and made my ride exceptional with great conversation.
All aspects of our car purchase were great. Our sales rep (Cookie) was excellent as she followed through to insure everything about the purchase and delivery of our car met or exceeded our expectations. We would absolutely purchase another car from this dealership and sales representative again!
My exclusive dealer for many years. Best I've ever dealt with! Everyone is a VIP at Fletcher Jones, and not just pre-purchase as is often the case. Two thumbs up, all the way up.
Excellent service from greeting to closing on the purchased car. We are all happy that we switched to Mercedes Benz quality and service. Shane was extremely accommodating and patient also very knowledgeable and was happ with our initial choice not to buy this particular suv as interior color wasn't our choice but we glad we did and salesperson attitude (not pushing) made the deal happened. We own two Mercedes products now - switched from Volvo. My wife said that she didn't drive a car till she drove Mercedes and we own Mini Couper, Volvo XC90. That is it Mercedes from ...
My service advisor is the reason I keep coming back to this dealership. He always goes out of the way to take care of my vehicles needs.
Dave Miller did a great job with customer service making my service experience at ease. The dealership provided a complimentary vehicle which really helped so I can continue with my everyday routine thank you
I took my Mercedes into Fletcher Jones (Las Vegas) this morning for the two-year maintenance service. I was prepared to wait at least 4 hours for this service to be completed. However, to my surprise, the service was completed in 2 1/2 hours. My Service Consultant, David Miller, was very helpful and very knowledgeable. I decided to add the "Smog Test" to my service and Dave was able to do this for a nominal fee. Dave is very professional and should go far with his career at Mercedes.
I had a great experience with Danielle easy in and out. I was not able to meet her at first due to my Vehicle being towed In while I was at work. she called my and told me she was my advisor and give me her direct number and kept me informed the whole time.
Great experience as usual. I was able to book my A1 annual vehicle maintenance via text. I was able to select the date and time I wanted my appointment without difficulty along with obtaining a loaner. Excellent service and very professional. Thanks Dave Miller.
Danielle Kerley was really great to work with. I came in worried about my tire and it blew out as soon as I pulled up. Danielle went above and beyond to take care of me that day. She got me a loaner car and took care of the service I needed. My mom was across the street at the dentist and I was able to go back and get her without missing a beat. Thank you Danielle for the excellent service.
The person that helped me with the loaner really went above and beyond to help me drive a car that I was comfortable in. Dave, my service advisor was so friendly, reliable and took the time to go over what was wrong with my car so I could tell the place that I bought it from. Thank you!!!
Shane and everyone else made the whole process super easy! Everyone was so nice! I switched over from BMW, And already this dealership has way better customer service. Shane was one of the best sales people I’ve dealt with. Made sure I understood everything, and wasn’t pushy at all.
There was some miscommunication and disconnect in my last review and I have taken care of in response to the matter, I always have a pleasant experience here, and I am thankful to see they take their customer service very serious, Azalia and Josh went above and beyond to solve the situation and I am very pleased and grateful. thank you guys!
Very good & professional service rendered; would use this person again; tks for the excellent work; very knowledgeable of process & car; response time was great also
Always great service at Fletcher Jones. Dennis Eich has helped me with service for 3 years and he is always on top of things. It is always like visiting a friend when I see Dennis.
Exemplary customer service and salespeople! Including the financial department. If you're buying a Mercedes Benz let Fletcher Jones Imports handle your business!
Service Manager Curtis is very helpful and professional
Professional, expertise and excellent customer service by Kevin O'Boyle and Mike Rocha. They went above and beyond to make sure that my car purchase was memorable, leaving no stone unturned until I was completely satisfied. I thought my purchase was complete but they had one more surprise for me! Jacob came over and paired my phones. He even explained the navigation system and made sure I had no other questions about any of the other functions inside. I was stocked up with water for my drive home even. Nothing but the best when you shop with these guys!
The Service advisor is honest about the time required to do the job and scheduled service in a timely manner. The job is well done in a promised time frame. Very happy!
People work all together to make the service a short and effective one. Thanks a lot for their effort To make my waiting time minimal.
Dave Miller was very professional and delivered everything he promised. Was also extremely cordial and estimated the cost within several dollars. All said this was my best experience at a service appointment.
Dennis Eich has been our service advisor to 13 years and excels at his job. His friendly, professional assistance, and the quality workmanship of the mechanic team, is a large part of why my wife and I have purchased 7 cars from Fletcher Jones.
Friendly team, with great customer service. I appreciate they resolve all issues with my vehicle. Danielle kept me informed at all times of what was found and will be fone with my car. Thank you Danielle.
FLetcher Jones Imports has kept my 2002 SLK 320 run and look like new. It receives all the services that my long term advisor, Dennis Eich., recommends and the periodic detailing makes the car look like when it was on the showroom floor.
Went for recall and was greeted by Dave Miller.He was excellent explain to me the whole procedure.Very polite and knowledgeable. Shuttle service was excellent. Only one thing I wasn’t happy about .When I received my car at the valet lounge I noticed my front license plate was bent on one side.I asked the gentleman who gave me a car about it.And his response was very careless saying:O that’s from the car wash. When I got home I noticed I lost two chrome caps When plate was bent. It is not big problem and ...
Ryan Cross is as always the best, from the start when I dropped my car till the time of pick up. Fast, efficient and helpful. Thank You!!!
DENNIS EICH IS THE BEST ALWAYS THERE TO HELP THE STAFF IS THE BEST THIS IS ONE OF THE BEST DEALERSHIPS I HAVE GONE TO THE SERVICE DEPT IS WONDERFUL ALONG WITH DENNIS THE SERVICE TECHNICIAN KYLE IS JUST THE GREATEST GETS THE JOB DONE RIGHT THE FIRST TIME I CANT SAY ENOUGH ABOUT DENNIS HE WILL GO TO BAT FOR YOU AND EVEN CALL MERCEDES TO MAKE SURE YOUR CAR IS FIXED AND YOUR HAPPY THE SERVICE MGR IS NEW BUT IS ALWAYS THERE TO HELP CURTIS FITS RIGHT IN ONE OF THE BEST DEALERSHIPS THE SALES STAFF IS ...
Working with Mike and the rest of the crew make buying a car s wonderful experience.
Rex is amazing. He is customer-centered and is a true champion sales person. Rex has a positive spirit and is very valuable for me and to your company. Thank you.
I bought my smart car there love it
At 110,000 miles, I was due for a thorough service, including transmission, in my ML320 CDI Diesel drivetrain, but as usual with a sturdy diesel, the engine needed no more than an oil change. Their were some first time services needed though. The Auxillary battery needed to be changed, and the steering rack and pinion bushings needed to be replaced, but your prices were less than the local Firestone. I also had a detail included to help preserve the paint finish in the desert heat.
She was nice, personable. Had to go back after the oil change , bcs sensor came on. She got it fixed right away. No complaints at all.
I never really wanted a Mercedes but once my husband purchased a “bowling ball gift” I fully understand why Mercedes has been around since the beginning of time I must say that everyone treats you with respect. They are always so willing to help you out however they can and if they cant help they find someone who can.. There’s so many dealerships out there but Fletcher Jones has an amazing customer service standard that makes you feel secure knowing that you paid for a great vehicle and the exceptional service to go with your purchase “You get what ...
Service did a great job on my GLC. Laryone was fast, professional and courteous. Thank you for making sure I got to my next appointment on time.
Outstanding and very happy with the service of the vehicle and the customer service I received during my visit. Thank you Joleen it was a pleasure meeting you.
As usual, the whole staff is professional, helpful and deliver the service on time. Loaner car was clean and they are always so accommodating with my schedule.
Very good customer service in all areas (discussions with service department representative Dennis, very nice loaner car, update status of car repairs, easy return of loaner and friendly cashier).
We love our Mercedes and Fletcher Jones Imports! Chris Monzo and Shai Winograd are both amazing to deal with.
Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on Jason Cote with the service department. Jason went above and beyond when I brought my car into service to get get a panel fixed in the wheel well when I replaced my own headlights. The whole procedure upon arrival is by far the best I have experienced in all my time of taking cars to dealerships to get serviced. I even had a question about tire and ...
This was my first visit to Fletcher Jones in Las Vegas. I was greeted and treated by friendly, professional and respectful team members. A thorough all points inspection B service.. Excellent service all around.
Always love going to Fletcher. Hands down the best Mercedes Benz location in Vegas
Dennis continues to go above and beyond to make me and my family happy. He is an asset to your dealership and you should be very proud to have him on your team
Jolene is consistent in her delivery of excellence. Each time I arrive for service on my vehicle has been a smooth amd efficient transaction.
Always such a great experience and superb service Josh Sutton always takes an amazing care for me in my car and Moses the mechanic always deals with my smart car those are the two best people and their work is amazing they definitely know how to do customer service
Great experience. My salesman Joseph was very professional and attentive. Every part of the process was easy and streamlined. I look forward to coming back again.
Haim was very helpful in all aspects.Originally I had no intentions to purchase a car but once I saw the the car in the showroom I was struck by it's beauty.It appears Haim was the only one noticing me as a potential customer and closed the deal without hussle.Good radar
My first time having Jolene as my service advisor; she was great. As usual, everything was done efficiently and with excellence. P. S. John S., we are praying for you and your family.
In and Out in 2.5 hours!!!!!!!!!!!!!!!!!!!!! What else can I say? I think that says it all! I can't think of another eighteen words that need saying
Stopped by the FJ location on Sahara with my daughter to see if the new 2020 GLS were out yet, was greeted on the lot by Haim Beja. Got the information I was looking for (not available yet btw) and decided to check out a nice used model they had. Long story short, ended up driving the SUV home after a test drive and some very relaxed conversation on the pricing. Vehicle was perfect for me, Haim did a great job and knew his stuff and the rest of the staff was A+ too. I'll likely use the Newport Beach location ...
Great service each time, highly recommended. Helping with everything to make the client happy. Available anytime with fast response, I will definitely keep buying my cars with Haim
Shane made everything easy and quick, explained everything and made my decision really easy; he was friendly courteous and truly made us feel special. Ivan in finance is amazing, second time we have the opportunity to work with him and will keep going back! Everyone is professional knowledgeable and service oriented. The customer service experience at FJ Imports matches the brand! Well done!
Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on the Jason Cote with the sales department. Jason went above and beyond when I brought my car into service to get get a panel fixed in the wheel well when I replaced my own headlights. The whole procedure upon arrival is by far the best I have experienced in al my time of taking cars to dealerships to get serviced. I even had a question about tire ...
Smooth Transaction, I got Excellent condition car, everyone really helpful.
Excellent professional service., knowledgeable of his products Will definitely really these dealerships. Courtesy Vehicle was exceptional. Apps sometimes freezes. Service quality was exceptional. Will be back again for regular maintenance services
Is always a pleasure
AMAZING CUSTOMER SERVICE AND THE NEW SHUTTLE SERVICE IS EXCELLENT MY SERVICE ADVISER DAVE MILLER WAS VERY PROFESSIONAL AND PROMPT MY CAR WAS FINISH AT THE TIME I WAS GIVEN .NO ISSUES .
Top notch Sprinter mechanics.
As we were traveling through the area in our sprinter RV we called and got an appointment on a Saturday for our 20,000 mile service and they got us right in and they also had the passenger airbag recall replacement!! Excellent service and convenience, thank you Mercedes!
I had trepidations about buying a new car but it was a seamless process from Josh to Shane Shane his understanding listening and makes it happen and he does it all with a smile I would buy every car from Shane
I purchased many cars in the past, However buying my last vehicle from Shane Petersen and Matt Pfizenmayer was the best experience I ever had , professional and humble, honest and efficient, I will recommend Fletcher Jones imports and Shane and Matt to anyone shopping for vehicle. Thank you for all of the hard work you guys have done for me. I hope management will recognize the greatness of these employees.
My new service provider was really friendly and helped me get my service done in a timely manner. He made sure to review what was recommended and what i was getting done.
Ryan Cross is a true asset to your brand. He's not just concerned about the the check in process but takes his time to really find out your needs. He make it a whole great experience.
Always top notch service. Very courteous, never any surprises.
My husband and I came to browse the lot because we have owned and leased a few Mercedes in the past and currently own. We were very new in town...just moved from Pittsburgh a few days before and were just down the road getting some lunch when we figured we would tour the dealership for our future maintenance needs. And honestly we've been branded and absolutely adore MB so we like to keep up with the new features and vehicles so it's always a treat to browse. We have traveled all over the country with our MB Sprinter and ...
Everyone was very helpful including the valet guys that were able to explain and demonstrate a few things on my car, even though on a Saturday they were very busy.
I went to FJI this afternoon to see and test drive a new A220. My salesman was Jay Fields. I have shopped for many cars at many dealerships over the years. But I can't recall a more professional and pleasant dealership / salesman experience. Jay is experienced, knowledgeable, and pleasant. He allowed a pretty long test drive so I could answer my questions about the car and it's features. Whether or not I buy a car here, I can recommend shopping here.
I had a great experience with Fletcher Jones Imports and specifically, Cookie. She helped me build my new GT63s 4 door coupe and followed up with me in the months I waited for the car to be built, shipped and delivered. She went out of her way to ensure I was able to pick up my car in the appropriate timeframe. I am so happy!
There's NO words to describe how amazing this experience was. Honestly, it was better than VIP, I felt like "ROYALTY". Everything I wanted Shane Petersen made it happen for me, along with some other wonderful people; Chris, Lady "M" & Lady "D" (The Women of Finesse)! I arrived expecting the whole Wheeling & Dealing Drama of car buying. Instead I left feeling extremely BLESSED! The entire process from start to finish restored my respect for car salesmen. "Integrity" would best describe my experience, but don't take my word go see for yourself. I Gaurantee... You'll be so amazed and so glad you ...
Great service. They do a awesome job and always stand behind their work.
Took my mom's car here for airbag recall from the moment you pulled up staff members were friendly and eager to help but what takes the cake in overall service was the shuttle driver Mike was even more amazing than the cars they had on their lot he has the most friendliest the best customer service I have ever witnessed or had. He went above and beyond to make it easy and a pleasure to be in his vehicle. He made you feel like you were in the car with family, by the time me and my sister got out ...
this dealership is an example what a buying experience should be from the GM Steve Kaplan , my sales Jay Fleilds, Maxine in Finance, Ryan in service-
On our numerous visits to FJ over the years, there have been incidents. Those were escalated, and others were resolved at the Dealership. Since the arrival of Curtis Cherry, there's been an obvious positive atmosphere uplift in the Service Department. Mr. Cherry knows his Mercedes~Benz vehicles, and offers knowledgeable insights at every opportunity! It's a comfortable setting coupled with the remodeling of the Guests' Lounge! It appears that each area communicates with other areas offering a seamless experience 99% of the time! We've owned these vehicles for over 30 years, and are very proud to continue to drive them as they ...
Jolene in service is fantastic. I will definitely be using her in the future. She is very communicative and kept me informed of everything being done to my car the entire time. I would highly recommend her to anyone with a Mercedes that needs servicing.
Jolene Jimerson was friendly and professional. She helped me on my service, she even get me discounts which same me a lot money. She worked with me to fit my schedule. I had great experiences with her. If you can, Ask for Jolene to help you, it's not everyone else is bad, it's just just she did outstanding job help me. Also, I have mention she does really good job with communicating with me, texting, calling, always kept me updated on the statuses on my vehicle. Thank you, Jolene.
I've always had great service from Fletcher Jones, especially from David Fast, he is the real star there. He is genuine with me and also with the mechanics and crew there. A trusted advisor!
Josh Sutton always makes it a pleasant experience from drop off, acquiring a loaner to pick up once service is complete. All loaner vehicle staff practice excellent customer service.
I always have a great experience when I bring my car to be serviced. from the start to finish it always flawless. plus my car is always washed when I get it back.
Excellent service I was 2 hours late after the service department was closed to pick up my car and I forgot to call to notify them that I was going to be late , and when I walked into the dealer to ask if it's still ok for me to take my car from the service department, 3 employees of the Mercedes dealer worked outside of there department to make sure I get my car back in no time and they made sure that everything was good. Excellent service I'm proud of you guys
I routinely have my GLE serviced here, and the service is always phenomenal! Great communication regarding what has been done/what needs to be done. Every staff member is professional and more than accommodating when questions arise!
So I have never dealt with a salesperson who goes to the extent and effort that Cookie does. I had an issue with my car and wasn’t able to make it to her side of town. She had a porter come pick my car up and make sure it was fixed. She’s not only thorough and knowledgeable on ALL aspects of the cars she sells (huge pet peeve for me is a salesperson who knows less about the car or product than I do ) but her customer service far and exceeds the high standards I have for a ...
I have been having my car serviced at FJ for twelve years now and have always been been pleased with the level of service I have received. Josh Sutton has been my service writer for most of those years and always keeps my car running and in good and safe condition
Top notch service, John is the Best! This dealership continues to meet and exceed expectations. I would not hesitate to recommend them to anyone, anytime.
Ms.Kerley, was professional and courteous. Danielle proceeded forth at my slower pace without making me feel uncomfortable. Fletcher Jones is blessed to have her as an employee. The person that hired her knew their craft. Who ever reads this will probably be under her authority in the future. Thanks Ms. Kerly, Pastor Kenny Baker
This dealership has always taken care of me! From service to sales everyone has a great attitude and willing to help! For all my Benz service needs i always see Dave Fast. He is an amazing service advisor and honest guy! Thanks fletcher imports!
Dennis Eich at FJ Mercedes Benz in Las Vegas is the guy to see for all your MB needs. he is always taken care of my ML350 in the right way.
Professional, knowledgeable staff in all regards. There is a gift shop and lounge with a snack bar. I have been there several times and everything is spotless including the restroom.
Professional, warm welcome and would RECOMMEND TO ALL MY LOVE ONES THIS LOCATION. Thank you again Fletcher Jones AND all of its staff and especially Daniele in Service department
Greetings ~ All I would like to say is that I recently purchased a used S Class. This will be my 4th car from Mercedes over a 20 year period. My point is all vehicles fail from time to time they are after all a machine! Having to bring them in to have them serviced is supposed to be a hassle... Thanks to these amazing people it's almost painless Charlene ~ Greeter front gate John Sarantidis ~ Service Advisor Alessandro ~ Concierge Jackie ~ Barista Ira ~ Car Wash attendant Jose Medina ~ The Master Mechanic This Machine is what makes Mercedes Benz run so well!!!
I came to the dealership because of my relationship with LaRoyne Brown. He has provided excellent customer service with a my cars at Volvo, Cadillac and now Mercedes. He is the reason I keep coming to where he works. He is professional, courtesy and takes good care of both of my cars. His ability to take care of me is the reason I have purchased three Volvos and a Cadillac over the past ten years.
have been coming to this dealership for many years. have purchased several vehicles from them.they are very prompt to get answers and correct the problem, its a great team
Cookie is one of the most honest people in the car biz. She’s gone above and beyond for me and my family twice now. I will recommend Cookie again and again and will be back for my 3rd once my lease is up! T
First impression, is a lasting impression, and that’s why I keep going back to Mercedes Benz, all thanks to Ms. Cookie. She made me fall in love with my vehicle a couple years back, and now I am ready for another one. Never once had I felt pressured. Consulting with her is more so like a walk in the park. It’s comfortable communicating with her, like a long-time friend. Ms. Cookie is attentive to my needs and is up to par in response to my inquiries through text, call, email, and is available to meet in the Fletcher ...
Over the past few years I have been dealing with Danielle as my service advisor. She takes her time to explain everything to me and keeps me informed on what is going on or needs to with my vehicle. Nobody at any other dealership I've dealt with gives the amazing customer service she provides. I would highly recommend her to everyone. Thank you for all you do Danielle.
I have to say that the service advisor Danielle Kerley was fantastic. Danielle was very professional, knowledgeable, patience and very kind. She was very helpful in walking me through what repairs needed to be done. She explained everything clearly and answered all of my questions too. Communication was great as well she was in constant contact as to when the repair work would approximately be completed. Thank you for a great experience. I will definitely be back and I will be happy to recommend this dealership.
Kam Garrett is an exceptional salesperson! He will be my Salesperson for life!! Ivan is an amazing MBZ finance handler. I hope that during my next purchase he will handle my financing!! For some reason, I was not able to work with him this second time around. Overall I had a great experience again!!
Danielle Kerley is the best service advisor at the Sahara Teneya Mercedes Benz location. She always greets me with a smile and makes me feel welcomed.
On January 8th of this year I had a four wheel alignment performed and had two new Vanco "All Season" tires installed on my vehicle, a 2014 Sprinter 3500. The purpose for this was twofold: 1. The existing tires had 25,000 miles on them and were showing signs of tread wear on the inner side of both wheels 2. We were planning a longer trip a little later in the year and wanted to be sure we had good tires and alignment, a general check up was done at the same time to look at brakes, fluids etc. In April we had planned our trip ...
I have been with Dennis and Mercedes for many years. I feel so comfortable at the dealership and would always recommend Dennis as the best service adviser. Glad to always see his face!
5 star service from the entire staff!!
Kevin was amazing in helping me pick out my new car! 11/10 would definitely recommend to everyone! He was very patient and very knowledgeable!
We made an appointment with Thomas Bucca and he provided us with a variety of options as we were not sure what we wanted. He worked with us to narrow down our choice. That choice was perfect for us!
David was my service adviser and did an amazing job .Professional and super fast .very happy with the service.I will recommend to buy Mercedes cars now 100%.
It was a great service Jason always is very helpful. This is the only place to take a Mercedes. I like the way they greet yo also
Dennis Eich always exceeds my expectations as well as Al in the Valet and Patrick’s in Car wash section. Best staff ever. Dennis is very descriptive and explain very well the kind of service that needs to be done promptly. He’s always on top of everything. Hard working and trust worthy—can’t asked for anything more. He’s a godsend to me. In all the dealerships I’ve dealt he’s the best ! Very pleased and happy on day one. I’ve referred most of my friends to Dennis for service. He’s right on d money.
Danielle was exceptional and helped me all my needs. I came in for a service B and I heard a noise on my front left brake area. She had it checked out and it happened to be a rock that got caught up in there. I love the service and my car always comes out like when I first bought it. Definitely coming back here for all my services to my car....thank you!!
Daniele Kerley & Mercedes Benz Sahara. It was a breath of fresh air to once again have such high-level customer service not only from Mrs. Kerley but from the entire team in the service department. Some days are good and some days are bad but Danielle troubleshoots delivers on time and always has a smile. FYI higher-ups Executives that is give her more responsibility which is more coin she 100% deserves it. Another happy customer Brian
Jolene Jimerson rocks! I worked with her all the time when she was in sales and now I get to have her as my service advisor! She always takes care of me and my family. She goes above and beyond every time. I even bring some of my non-Mercedes cars to them because I know they will get taken care of properly.
Everyone at the dealership was very helpful and friendly. My salesperson, Shai Winograd was very professional and attention to details. Shai is the best. Great overall experience. I would definitely recommend them to anyone.
As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work.~ Eric Love, One Loyal Customer
As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work. ~ Alex Peterson, One Loyal Customer
Danielle Kerley is an awesome service rep. Everytime I bring my wife's car over she gives us the " down to the wire" answer and probables for my wife's 2008 CLK350. She is above standard in my opinion. If I can give here 10 stars I would!!!! Mark and Debra Charles
I always experience excellent service with Danielle Kerley! In fact everyone in the service department (i.e.the loaner vehicle) provided accommodating and quality customer friendly experience.
Incredible staff to work with. Very attentive to our needs upon purchasing our new vehicle. everyone was very friendly. Happy with our purchase. Will buy again from this dealership
I've had DENNIS as my Service Consultant for around 16 years. He is always so helpful and more importantly, I trust him!!! I feel he has always had my best interest in mind when it comes to what needs to be serviced now and what can be scheduled for the future. I will continue to see DENNIS and I highly recommend him for all your MERCEDES service needs.
I've been bringing my cars here for service for over a decade. Dave Fast has been a pleasure to work with the whole time. I know I can count on him and the team at Fletcher Jones to keep my vehicles in great shape. I appreciate the attention to detail and service. Loaners when the car is in service are great.
Dennis Eich took care of us and provided 5 star service as usual. Never any problems with Fletcher Jones. Everything was explained in clear detail.
Service was fast, dropped off my car said it'll be done by noon and it did. Everyone was friendly and accommodating. Pick up was easy too.
Fletcher Jones on Sahara has an incredible staff. From beginning to end my experience was excellent. I would recommend this dealership to everyone. If you want exceptional service from buying to servicing your car this is the place to go.
I always bring my car for service into Fletcher Jones Imports because of Josh Sutton. Josh has continually exceeded my expectations. He has a great attitude and excellent customer service.
Always a pleasure dealing with Dennis Eich. He is always very friendly and knowledgeable about what service and repairs my car needs. I feel like he has my best interest in mind on all of his recommendations.
THIS IS THE VERY BEST DEALSHIP STAFF IS EXCELLENT SERVICE MGR CURTIS IS GREAT DENNIS EICH AND KYLE KURODA DO EXCELLENT WORK AN ASSET TO FLETCHER JONES AND MERCEDES BENZ THEY KNOW THERE CARS HOW TO CARE FOR THEM VERY HONEST DEALERSHIP AND DENNIS KNOWS HIS MERCEDES AND HELPS EVERY STEP OF THE WAY WE NEED MORE PEOPLE AND DEALERSHIPS LIKE THIS WOULD NOT GO ANY WHERE ELSE AND MERCEDES BENZ DOES BUILD CARS THAT LAST THROUGH TIME KEEP UP THE EXCELLENT WORK THANKS DR R
I always bring my car the Fletcher Jones Imports for service because of Josh Sutton. Josh has continually exceeded my expectations each time I bring my car in for service. He has a great attitude and excellent customer service.
this dealership is great honest dependable they fix your mercedes right the first time dennis eich is the best dependable honest very knowledgeable this is one of las vegas best dealship the staff is great very friendly they dont try to sell you something you dont need if you own a mercedes benz you need to go to this dealership from the service mgr curtis to the service advisor i use dennis eich as he knows his stuff to the technician i have had the great fortune to have kyle kuroda and before that grant who do excellent work they ...
I took my care in for service and decided to take a look at new cars. I was lucky to meet Shane Peterson. He was very knowledgeable on the features of the car I wanted. He went out of his way to make me comfortable. He made my buying experience easy. I’m a proud owner of a new A220.
You wouldn't think that sourcing an A/C hose would take more than a day or two. Guess again, my ML350 needed one when my compressor needed to be replaced and it took a full month and a half to get it and install. The part had to be ordered from Germany(???). Deal with my extended warranty company who wouldn't authorize MB original parts therefore I had to pay out of pocket to get MB quality. Ridiculous as it may sound but I give kudos and thanks to my Service Adviser, Dennis Eich for hanging in there to the finish.
I am so grateful with service you all continue to provide. I feel so relieved and yes a little spoiled! I also appreciate the loaner car. It allowed me to finish my caseload of patients today. Dave Miller, you're the best!! I will continue to have you as my guy!
Great sales and service teams here at this Dealership. They treat everyone with respect. I have been doing business here for over 22 years and I don’t plan on going anyplace else.
We were able to get a quick same day appointment as we were getting ready to take our RV out on a trip here in Nevada. The team at Fletcher Jones was very supportive and highly professional. They quickly understood our problem and were able to resolve it in a few short hours. Well Done! Thank you.
Dave Fast is a hard worker and he makes it a pleasant experience. I would recommend Dave Fast to anyone who owns a Mercedes. The car is running great and I appreciate it. Thank you Dave Fast and Fletcher Jones Mercedes.
Every time I bring my car in for service, my opinion of this dealership grows due to the attention to detail and me, the customer. From my service representative to the cashier to the valet who brought my car to me, I felt everyone we interacted with had customer service top of mind and I have received nothing but five star service. Keep up the amazing job!
Danielle Kerley is the best! She always helps me professional manner with her sweet smile!
Dave Fast Service adviser is amazing!! He cares about me, my friends and family. I am always treated like a King when I have my car serviced. Dave makes sure all of my needs are taken care of in a timely fashion. Many thanks to you Dave! Aaron Taylor
It is complete service as it should be.. The service here is the veery best you will find in Las Vegas. One of the best thing is it a one stop shop they do it all.
The whole experience with your dealership including leasing and service has been outstanding. This include your financial department. Thanks so much for your outstanding service
Dave Miller has been so great as my service advisor. I would recommend him to everyone
Fletcher Jones Imports is the only place in Las Vegas I take my automobiles for service. Dave Fast has been my advisor there for years and is very personable & knowledgeable about all things AMG. I would highly recommend anyone with an MB to go see Dave as he is a great service advisor and will always treat you like family.
The quality of work performed is superb. We are exceedingly satisfied with the service and attention to detail. All the service writers especially Danielle Kerley provide straight answers and coordinate well with customers and staff. Price quotes are made upfront along with estimated time of service or repair. They provide good customer service. The maintenance perform has been top notch. When necessary a loaner or shuttle are provided. There car wash service is good too. Highly recommended. Walt N
I've been fortunate to own many nice cars and have had extensive experience with high-quality service departments. I've even been known to ship my exotics out of town if necessary. When my AMG GTS engine light came on, Danielle attended to my concerns IMMEDIATELY when I drove in unannounced. Within HOURS, I received a call diagnosing the problem, estimate, and time to complete the repair which was nicely covered by warranty. The next morning Danielle moved my car up the line to be washed so I could pick the car up at a time convenient to me. Curtis Cherry, the ...
I have been a loyal customer of Fletcher Jones of Las Vegas since 2005. DAVID B FAST has been my service advisor for 14 years. He has been an essential reason why I continue to, and have had countless Benzs and their repairs and services done at Fletcher Jones !!!
Dave Fast has taken care of my dad's cars for as long as I can remember and now he takes care of my car too. Anytime I need something I know I can bring it to Dave and he'll get it handled. Couldn't imagine Mercedes without him and plan to stay with Mercedes in the future because of his great customer service.
Danielle Kerley is the best service advisor I have ever worked with She makes me a Happy Camper when I come in Ask for Danielle she will take good care of your service needs
My service advisor is truly amazing Next time you find yourself at Fletcher Jone Mercedes ask for Danielle Kerley she is your one stop shop girl Thank you for the wonderful service
Love working with Jolene in service! She listens and never tries to sell you services you don't need! Ask for Jolene when you come for service! You won't be sorry!
Shai was attentive patient and not overbearing. he was very knowledgeable about the products and took time to help me decide which vehicle best suited me. I recommend this dealership and most definitely the salesperson. Also, I love my GLC 300 coupe!
Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had the sprinter towed to their West Sahara location and even though they were busy, they were able to get me out within 3 hours. I had prior arrangements to use the sprinter for the next several days, and since it was a Saturday, they saved my business lots of time and money. Thank you gentlemen!!
I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave also.
I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified from discounts to recommended service and costs. More power to you. Kudos to Jolene.
Our family has been w/ Fletcher Jones Imports for over 25 years and have never been disappointed. Dennis Eich is our service manager which is one of the main reasons we keep coming back. Everyone there that we have worked w/ when buying our cars could not be more helpful and professional.
We bought two Mercedes from Fletcher Jones and I must say the experience was 1st rate from start to finish. Their entire staff was amazing! I would highly recommend them to anyone looking for a great car from a great dealer!!
from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit.
Took my car in for an oil change and was given the service A to my vehicle for free, they are very professional and friendly, with outstanding service.
Danielle Kerley has been my service advisor at FJMB for several years now. She has been fantastic and is very knowledgeable. She's excellent with communicating and always exceeds my expectations.
The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service performance is poor so poor that it is not worth rating and only comment I provide is walk out fire them and/of fire the GM who runs the dealership. Customer service at Walmart is better than what your call centers provide. Your who ever answers the phones need to be trained in customer service. They are abrupt, don't listen to you, and forward your call to the call center and circus starts full circle again. What is also ...
Danielle Kerley is the best! Her customer service is unmatched! I enjoyed my experience and definitely recommend the prompt and very kind service Danielle provides.
Wasn't sure what kind of a car I wanted and had just looked at Lexus and Alfa Romeo, I have had three other Mercedes so decided to see what they had. I will be picking up my new lease later this morning. Isaac was wonderful. Many thanks for a great Salesman Gail Darconte
Love this place!! Bought & serviced my car at Fletcher Jones Imports with the best service advisor Dave Fast! Terrific on his duty of work ! Highly recommend Dave Fast to work with your service on your car! P.S. keeps it honest
As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. That’s the reason to stay loyal to Fletcher Jones Mercedes Benz in Las Vegas.
We have owned six Mercedes and the cars are great, but the reason we buy car after car from Fletcher Jones is the service department. What sets Fletcher Jones apart from dealers and brands is that each owner works directly with the same service advisor, each time they are in. We have worked with Josh Sutton for twelve years. He knows us, he knows our cars, he communicates professionally, and he finds solutions to any issues we have. We have consciously made the decision to purchase car after car from Fletcher Jones because we know that Josh Sutton will take ...
I am very happy with my Service Advisor John S. and the technician Ronald R. They are very respectful and professional. They take the time to listen to me and advise what really needs to be done. I put my trust in them. THANK YOU John and Rolanld! Best Wishes, Rokai Yusufzai
Dennis Eich is a wonderful man. My family and I have been going to him for years. He knows how to treat people with respect and that's why they keep coming back to him. He is an asset for Fletcher Jones of Las Vegas. Everyone in Queensridge loves and trusts him.
Im new to Mercedes-Benz but I have known Curtis Cherry and Danielle Kerley for many many years. Danielle Kerley very professional and all around just an awesome person. Everything goes so smooth with her and very knowledgeable. Above excellent in customer service...
Had an awesome experience Definitely we will recommend , and thank you Danielle (in service) for your assistance!
Denis has been my service adviser for the last 15 years and he has been awesome. He has always been professional, friendly, knowledgeable and accommodating.
Danielle Kerley is the best service rep. I have ever met. She goes above and beyond to help getting your vehicle serviced. I will only deal with her she is always smiling
I rarely post reviews but wanted to give Danielle a shout out. Her customer service is awesome. She always goes above and beyond! Highly recommend!
I recently was in for service with Danielle and she was amazing. Very accommodating and understood my crazy schedule. She follows up with me just as she said she would throughout the entire time my car was there. I will be coming back so see her for any more of my service needs.
They are doing excellent job in the service they took care of my cla if you need a service advisor look for Dave at the service department He knows what is he doing I travelled all over the U.S but this is the guy you are looking for if you Benz in Vegas..
Absolutely love dealing with Danielle Kerley. She is awesome at her job. She is pleasant to deal with, keeps me updated on statues and just all around boss lady.
Fletcher Jones and their team will take really good care of you and your vehicle!! Dave Miller does an extremely impressive job!! Going out of his way and above to take care of you !! Thanks Dave once again this experience was Exceptional Excellent on your part!! You know how to handle the difficult customers!! A for Outstanding customer service satisfaction!!
David Miller answered all my questions. He is very friendly and has a great personality. I felt at ease. He made sure everything went smooth. Excellent customer service. He shows great motivation,
This is evaluation service (Dealer Rater) is demanding. Fore score and seven years ago, our fore fathers came to this country to answer endless questions for Dealer Rater
I came in for an estimate today. Brandon was a great help and the service was quick. I was pleased with the assistance.
Every aspect of buying a Mercedes was first class. From meeting Sandra outside, to the finance department. Best experience I’ve had getting a new car!
Thank you once again for your continued great customer service, he’s always consistent and the reason I will always come back to Fletcher Jones. Thank you
Dennis made me feel like my car's service experience was important to him. I was satisfied with his recommendations about service option for my vehicle.
Spent a lot of time and effort (even took photos to show us what was going on) working on a problem that turned out to be someone elses.
On time and uneventful. Car was picked and dropped back off as expected. Great team which is why I buy and service all my cars from/with this team
The problem was handled in a timely manner. The waiting area amenities made the time go by quickly. I will definitely go back if any other issues arise.
I have worked with John for years he always looks out for our best interests . He is trustworthy and professional. I am well taken care of.
Service advisor was very friendly. Wait time was very reasonable as told and the waiting area was clean and friendly. I will definitely be back in the future.
THIS IS ONE OF THE BEST DEALSHIPS I HAVE EVER BEEN TO MERCEDES BENZ HAS A EXCELLENT DEALSHIP HERE THERE OTHER DEALSHIPS SHOULD BE MORE LIKE FLETCHER JONES THEY CAR ABOUT THERE CUSTOMERS DENNIS EICH IS ONE OF THE BEST HE CARES ABOUT PEOPLE AND TAKES EXCELLENT CARE OF HIS CUSTOMERS AND THE CARS VERY HONEST KYLE KURODA THE SERVICE TECHNICIAN IS EXCELLENT DOES GREAT WORK DONE RIGHT THE FIRST TIME AND ALONG WITH DENNIS MAKE A GREAT PAIR AN ASSET TO FLECHER JONES AND MERCEDES BENZ THERE NEW SERVICE MGR CURTIS IS ALSO GREAT WHAT A GREAT TEAM THE ...
one of the best dennis is great honest knows his Mercedes cars kyle also does excellent work along with dennis great team the staff is just excellent and very honest there new service mgr Curtis is also excellent these people at fletcher jones is an asset to the company and to Mercedes benz
The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract!!
The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract.
Thank you once again for outstanding service with professional courtesy. I truly appreciate working with Denise. He always takes the time to explain exactly what needs to be done with my car with integrity.
I was looking for my next car
Everyone always give me exceptional service. Thank you for always being so friendly and taking care of my car and keeping it in great shape.
The team is always helpful in my service requests. Today it was a brake check, brakes were fine. Keep up the great work. Thanks for the great service.
Aloha. Yes, the service experience at Fletcher Jones Imports this morning was truly a wonderful experience. My new Service Consultant (David Miller) was so polite and courteous. The repairs were done in a timely manner and the car was washed and vacuumed to perfection. Thank you very much. Phil Knorr
We had a tire lose pressure and MB of Henderson discovered that the wheel was leaking, not the tire. They claimed that Mercedes Benz told them that we must have hit a pothole. We never hit a pothole that I am aware of, especially hard enough to bend the wheel (also, the same tire was flat when we purchased the motorhome). We were required to purchase the new wheel on our own in spite of the 3 year warranty. MB of Henderson installed the new wheel but they were unable to put the wheel cover back on properly. After a 5 hour ...
My service advisor ,John, was very quick in attending to me when I arrived. Got my car done immediately. He explained what my car will need soon. Very impressed with John and the dealership.
Had my car towed in for service because it died on me and was running rough. John Sarantidis took care of my concerns as always, and even though they couldn't duplicate the issues (the car behaves for John for some reason) they still found a few issues and fixed them.
I would recommend this dealership because they always go the extra mile to help you. I am from California and drive over here for vacation so I decided to have my vehicle serviced there since I was not satisfied with the dealership in my hometown. At Fletcher Jones, Jason Cote took extra time to make sure all of my concerns were heard and taken care of for my vehicle. They covered parts under my warranty which my hometown dealership refused to cover. I also paid to have another alignment done because my home dealership had done it incorrectly. After having ...
Truly is "The best or nothing" I've owned 3 Mercedes while living in Las Vegas and Fletcher Jones always gives me wonderful exceptional service. The dealership is clean and modern looking. The tv showing the garage so you can view your car being serviced is a nice touch. I strictly come to Mercedes and will only buy a Mercedes just because of the outstanding service I receive at this dealership. Service advisor John Sarantidis is nothing short of amazing and keeps me updated during every step of the process. I would recommend a Mercedes to anyone, and Fletcher Jones provides the ...
I had an excellent experience with Mrs. Maxine Linihan, Mr. Ivan Hoff, Mr. Kevin O’boyle. They were all very professional. I plan to come back end of the year and but another Mercedes from this team.
All my service needs were completed on time and there were not surprises. Dennis has always done an excellent job in knowing what my car needs as far as service and has never steered me wrong on his recommendations.
Dennis is the best. He always provides me with important information that I need regarding vehicle service. Always prompt , always thorough, always knowledgeable, always trustworthy.
Nothing but excellence with Jason! He is very informational, listens to every detail and ensures you get the best service. Never worked with a better service assistant anywhere.
All my questions were addressed and the vehicle was serviced in a timely manner. During the repairs John kept me informed and he was very helpful even showing me other problems which I am not experienced even to notice, problems like these can turn into a disaster if not addressed on time. Really appreciate his knowledge and help. Strongly recommend.
DENNIS, SOLVED MY PROBLEMS AN ALSO FOUND ANOTHER PROBLEM THAT WOULD COME UP LATER.HE KEEP ME POSTED AN UP TO DATE ON THE REPAIRS. WHEN I PICKED UP MY CAR IT CLEAN INSIDE & OUT,JUST LIKE NEW.
Great service , solved all my problems with no difficulties or delays , They have details reviews or services rendered . And the service department also did a follow up call . Flecther Jones Newport has been a destination for many of my Mercedes purchase over the years . Next time it won’t be white thou. :). 4 white maybe sliver . See you next year lease end .
They do excellent work and the service has been outstanding. I would recommend them over 3rd party or “independent” repair shops. They know what their doing and there’s never any question regarding aftermarket parts. You know your getting quality Mercedes factory parts.
Selling reviews Get 5 star positive reviews for a quick increase in sales Promotion of the company in the top rated Huge traffic increase Our team has significant experience adding reviews on Google, Facebook, Ripoff, Yelp, Tripadvisor, Scambook, etc. Real people accounts using 1 account 1 review (all accounts have friends, reviews)registration 2008, 2017.Use vpn. Big discount, only until 03/24/19 20 yelp reviews = $ 500 Contact us email@example.com Yelp Reviews Elite 1=200$ Yelp Reviews=10 reviews = 400$ Facebook Reviews=10 reviews = 200$ Google Reviews=10 reviews = 200$
Mihatta is the best! Honest, straight to the point and very kind. If you are looking to purchase or lease, he the man to talk too. 10 stars in my book!
Had an issue with psi in tires and regular needed servicing. Very efficient!! Will be coming back for other services to be completed! Thank you, Danielle
Dennis is always great to work with on my service issues. Dennis and the service team are always quick to get me in and out.
Josh Sutton has always gone out of his way to take care of me. The service at Fletcher Jones has always been Top Notch! I would recommend Fletcher Jones to anyone that appreciates good service.
Shai Winograd & Sandy Wolff are simply the Best salespeople who I can work with - very fast and no rush, they let me have my time to think about and take the right choice. Absolutely helpful team! Thank you!
I brought my SL 55 AMG to Fletcher Jones Mercedes-Benz for a brake system issue which is covered by a 25 year extended warranty. Dave Fast made sure the service was performed promptly and professionally.
John goes beyond to make sure I am happy with all aspects of my service. The service area and personnel are all very professional and nice
Speedy efficient service. Friendly staff and effluent checkout process. I will return. However the twenty five word requirement for this survey will prevent me from filling one out again.
Always get the best service.
The Service Manager was very knowledgeable, efficient, and patient in explaining options and alternatives, and tech similarly performed quickly and thoroughly . All of my questions were answered honestly with no pressure for upgrades.
Josh Sutton was my Service Specialist. He was nice and he asked if there was any thing I wanted Mercedes to look at while I get my normal Service. The service took shorter than expected.
My service Rep, Jason, gets me right in and out. The smallest of problems like air in tires is taken care of in minutes. Never a wait when servicing your car, something no one in today's world has time for. Polite, clean, efficient and FAST! thank you
I have had John Sarantidis as my service representative for at least 14 years. He is the main reason I still have my car serviced at Mercedes. I trust him explicitly. He has never let me down. I believe Douglas Wolf typically is the mechanic on my car. I contribute the good health of my car to both John and Doug.
From start to finish everything was extremely smooth and comfortable ! Everyone was professional yet warm ... really felt welcome I’m happy to become part of the family .. So in love with my 2015 CLS 400!! The condition everything was described perfectly online which prompted me to come in and see for myself . My agent Shi was extremely knowledgeable and engaging . Doris was a pure joy to meet and finalize all my paperwork. she was the most welcoming of all ! I also cannot forget Heather’s assistance and setting up my vehicle for me as well as teaching me all the ins and ...
I bought my first Mercedes Benz cl 550 from Chicago I was having minor problems with it call up Fletcher Jones imports they got me right away charged me for the visual inspection but after that what day did for me was great how they help me out why give me a vote of confidence in the purchase I just made
The service adjustor is very nice and did his job professionally. I was provided with a complementary free loaner and the guys in that dept are all very helpful. All of these guys are SECOND TO NONE!!!
I have had exceptional service every time for the past 18 years. Dave Fast has always taken the best care of all of my vehicles over the years.
My service took less time than originally quoted. Dennis is wonderful to work with the several times I've visited and the waiting room is very comfortable.
This is a very Professional Establishment with exceptional customer service. I would highly recommend this place. David Fast was very helpful in answering all of my questions. He explained everything in detailed which I appreciated.
Branndon always takes good care of me and is always helping me out with anything I need for my car. He is the best thank you!
These guys make me love Mercedes cars! Haim is a straight shooter and really makes buying a car easy. The service department is excellent and repair costs are surprisingly reasonable. Alex in Finance is a pleasure to work. I have no doubt Fletcher will continue giving me great services in the future and that eases the mind when you spend the kind of money a Mercedes costs(:
I am working with this location for the last 10 years and I did purchased 3 vehicles from shai that always was there for me to help me making the right decision....very professional no pressure any problem or issues u can call any time shai will be there for u 🙂 he even came last week and pick up my s550 from my house to take to service ....great guy great service highly recommend!!!!!
Never had a problem dealing with Mr. Eich and with subsequent repairs/service, may vehicle was always returned in a timely manner and very clean
Dennis was always professional in helping me. Thanks to his expertise and courteousness. I have no complaints so far and I am totally satisfied with the service!
They treat me like family
Easy process buying a used vehicle. Everyone at the dealership very helpful, friendly, and informative. No pressure at sales and comfortable environment to relax and make decision. .
Not much to say. I only had a tire replaced, although I will say the lounge and rest rooms were clean and comfortable for having to wait 1-1/2 just to replace a tire.
I found my first experience with Danielle very helpful and very professional I am happy with my first visit , I will be back for my next service.
Josh Sutton always makes my experience at Fletcher Imports an awesome one. From my C250 to my current C300 Coupe Convertible, I feel that the team goes out of their way to make sure customers are happy and feel safe in their vehicles. Thanks Josh, for the last four years of excellent service!
Rex...Amazing. 3 qualities that are not synonymous with sales; honesty, integrity, and character. Rex possesses all of them. My experience was best in class thanks to him.
They make sure that you are taken care of, very respectful crew. Very exceptional. They go above and beyond to address your concerns and do most of the work on your behalf. Sorry if I missed other names.
Courteous, and exceptional customer service given by Dennis and Johnny. I’ve always been a little skeptical about the dealership just because I’ve worked with them in the past but I can tell you that you guys have earned a customer for life. You definitely have changed my outlook on how the dealership industry is. Thank you.
As always outstanding service. Glad they notified me when service is due. And really glad when I don’t have to pay they keep me on the road safely
Dennis Eich is the best service manager I have come across, always on top of everything. A real asset for the dealership. Very knowledgeable as well.
Curtis Cherry is a great ambassador of Fletcher Jones. He is always on top of things and is a great communicator and prompt me lets me know the details of the service to be done and the status of service. I feel like my car is in great hands with Curtis.
Everyone that was involved in the sale of my car was personal and very nice. Each one has contacted me since the sale as well.
I had my vehicle serviced, where the customer service, coordinator was knowledgeable and gracious, through the process. Dennis was also helpful , with explanations of vehicle services available and assistance on any future purchases or services. Great job!!
Fast drop off and John is very knowledgeable answering all of my questions. Getting the loaner is fast and easy. John called to report all statuses and called again when card is ready for pickup.
My car was in for service for warranty work done and service b. As always my car was welll taken care of and everything was perfect! Thanks Dennis!!
Dave was great! The service was fast and efficient. My fiance was very impressed with our MB experience, he said he will get one of his own too soon!
John makes a service visit a pleasure. He’s pleasant, prompt and knowledgeable. The service was done in less time than anticipated and was waiting for us when we arrived.
Great services. One of the best dealers
Easy in, immediate greeting, got car in, signed for a loaner with no hassle at all, and a few hours later I was notified that my car was ready for pick-up. Upon pick-up car was cleaned and ready to go. Again no hassle in return of loaner.
When possible, I like to do business with an independent local dealership rather than a national organization. I have known Curtis Cherry for 20 years and trust his judgement and good, honest service. He is a true professional.
I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes Benz in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of town (in Arizona), it is pre owned and still under warranty, I drove it a few hundred miles and noticed some issues with the panorama roof (whistling noise), I took it in for service and was greeted by Danielle Kerley. She handled everything promptly, some parts were needed, ...
I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of town (in Arizona), it is pre owned and still under warranty, I drove it a few hundred miles and noticed some issues with the panorama roof (whistling noise), I took it in for service and was greeted by Danielle Kerley. She handled everything promptly, some parts were needed, they ...
Great customer service very easy in/out process & efficient. Josh is a good communicator both via email & phone. Labor pricing high compared to other comparable shops. Only complaint is car was not washed upon pick-up.
Had my 2015 ML350 4Matic 45,000 mile service performed, as well as some warrenty work and a little body work done. They were timely and affordable. The loaner provided was very nice. Will definitely use them again in the future.
Everything perfect. John took care of everything. Great service. Very curtious. On time. Scheduling easy. Very friendly and very professional. Work under warranty with no questions.
Kam Garrett helped me purchase the GLE 350, I LOVE the car and also had a fantastic experience. Kam worked to get me the car I wanted, was always professional and very patient during test drives and with answering all my questions. We ended up with a good trade in value for our old car from the dealership as well - it was a smooth and easy transaction, and I wouldn't hesitate to purchase from here again. Thank you Kam / FJ!
Rex Babin was (as always) most accommodating. Steve Kaplan runs the best dealership in the country. And followed up by Mariam for instructions and assistance - unbeatable!
My service associated, David Miller, was awesome. He handled all my needs and stayed on top of the work to ensure it was done right the first time and I was out of there as prompt as possible - Highly recommend David as your Service Associate as well as Mercedes Benz. I was initially a Jaguar convertible zealot but I have a very happy convert to the Mercedes Convertible - Reliable and excellent technology!
I have used Fletcher Jones Mercedes Benz for servicing my cars since 2004 and have been satisfied overall. Service advisers and technicians are professional and customer-oriented. I will continue to have both my Mercedes autos routinely serviced there.
Very satisfy with my GLE 350. Such a great deal and great service. No complaints! Will definitely recommend Sonny Lee to my friends who want to get a Mercedes with great deal!
Showed up and expectations were exceeded in our car buying experience. If you want to not waste valuable time getting scammed by other local dealers with gimmicks and fake ads just come here. Pricing is straightforward and service was top notch.
I had a great experience with the friendly and knowledgeable customer service professionals. The dealership is very clean and has an awesome waiting area. Kudos to Fletcher Jones Mercedes-Benz
Great customer service everyone is very helpful
Dennis is the best, if it wasn't for Dennis I wouldn't be there. He's friendly, listens, and tries to help in every situation
Spencer was my service advisor for years. Excellent professional. Upon returning to Las Vegas after moving away, I began with Jolene Jimerson as my new service advisor. She proves to be an excellent professional with wonderful customer care. She listens, assesses and then determines the best plan of action. After bringing one car to her for service, we brought a second and will continue to recommend her to friends and family to bring more. Thank you for your care and attention to detail.
Helpful, Available, Friendly , Kind, Just a very wonderful person and advisor!! She has always looked out for us and the customer, Doing what is best for all involved
Always a great experience total professionalism and great customer care. They always take care of me and my vehicle and are always willing to get us in ASAP
Curtis Cherry and his team of service professionals I always go above and beyond to help In anyway they can. My family appreciates you and your team
I’ve been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now I’m ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I’ve decided to comeback and get the C63. I have a few friends that have and LOVE their Benz and I feel comfortable getting one of the best quality vehicles from the beat dealership possible.
I've been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now I'm ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I've decided to comeback and get the C63. I have a few friends that have and LOVE their Benz and I feel comfortable getting one of the best quality vehicles from the beat dealership possible.
Work was done actually faster than estimated. Everyone was friendly and professional. There were no unexpected expenses and the checkout was very simple and easy.
I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!
Staff is always friendly and attentive and Brian Humiston does a fantastic job repairing anything that is wrong in a timely fashion. Absolutely fantastic explaining the issues and I feel safe and secure driving off the lot
Never a bad experience with Dennis. Service always goes seamlessly. Facilities are good. Not much else to say here. All goes as expected. thank you.
Had battery warning light, called for an appointment and there was an opening within 30 minutes. Easy to make appointment, was kept informed of status throughout the process
I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!
Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot
I have dealt with Fletcher Jones in Las Vegas and Los Angeles...I would never go anywhere else. The service can not be beat.
Dave Miller was very friendly, he offered prompt service and car was ready in a very timely manner! love that my car was washed also.
I am appreciative of processes that move along smoothly and this was a great experience. Bing Bang Boom. Dropped off. Notified of issues. Fixed issues. Picked up my car. Thank you.
Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot Dennis ! Its always a pleasure seeing and dealing with you !
Excellent service and people as usual. The Car was ready when expected and the Free loaner program is the best. Keep up the exceptional work.
David was very quick and helpful. The waiting area was comfortable. The lady who rang us up was very pleasant as well. Very satisfied, until receiving my vehicle back. The guy dropping off my car with dreads past gas inside my car and didn’t even roll down windows. He pulled up and quickly left said nothing. When my husband and I went to vehicle it smelled horrible. Was cold and rainy, still drove with windows down for 2-3 miles. Even purchased air fresheners because it was that disgusting of an odor.
Denise my service manager always takes really good care of me and my car and also gives me good advices. He goes into details with me if needed.
Shai did an awesome job of helping me purchase our GLE 350. He never pushed for a sale...he simply answered all of my questions in a timely manner so I could make the best decision.
Cant decide which is better..the service or the car! The service is always exceptional and the car is awesome! The party is better then the invitation!
Denis Eich and everyone that I dealt with were wonderful and professional. The service was great and the car was ready when promised. Thank you !
I took my 2008 CLS 550 in to have the lower right headlamp replaced after the dash notification system alerted me. During drop off I showed Dennis that my window was making funny noise. Dennis identified the issue right away as a window regulator. I have an after market warranty company and Dennis said he would check with them to see if it was covered. The warranty company came out and validated that the part was covered. Dennis was able to get the headlamp, window regulator fixed and I picked up my car the next day. Great job as always by Dennis ...
Great service and professional! We really appreciated all the attention to helping us with the purchase of our vehicle. We definitely recommend this dealership to anyone.
Always get great customer service at this dealership. My husband and I have been getting our cars here for at least 10 years. The service is outstanding both when servicing our vehicles and buying new ones.
Dennis always provides excellent customer service and great communication whenever I take my vehicles in for service. Dennis is the best service advisor I had by far.
I had my car serviced by Fletcher Jones and am very satisfied with the service! Everything from dealing with Mr Cote my advisor to the facility has been very pleasant!
The service was excellent. The service provided was completed on time as scheduled; and the service consultant was friendly and explained what will be done
Great experience working with Josh Sutton. Vehicle completed with detailed report of service showed a check list of work done. At pick up my vehicle had been washed and cleaned.
Love coming here, always professional, keep me updated on status of my vehicle, clean user friendly waiting area, and love leaving with a clean car!
Ryan was excellent because he ensured my vehicle was ready on time!!! Cashier was quick and vehicle was waiting when I got outside. That is what I call excellent service all around! Time was important because it was the last day for me to get my registration. I was able to get it smogged and pick up my registration. Thanks for managing my service so well Ryan!!!!
I took my clk in due to a faulty key. Dennis Eich was the service advisor who received my car. He is very friendly and knowledgeable. In two days, they got the car running with a new key. If you have any issues with your Benz, just ask for Dennisand you won't be disappointed.
Customer service is great. They make servicing my vehicle easy and not a chore, not something to not want to deal with. They are friendly and helpful and sending the status of your vehicle lets you plan for future service requirements.
I appreciated the service Danielle gave me and that she allowed me to keep my rental through the weekend since I was not able to bring it back and no extra charge.
Everything was good. Car was washed. Time was sooner than promised. Text and call were fine. All in all the service was as we thought it would be.
Danielle was exceptional in that she handled the service of my car in a professional manner and kept me advised of the cost and timing of the service. She is the best!!!!!
Fletcher jones does a very good job getting the job done in timely fashion. My service manager understands we are all busy and makes getting the car service as convenient as possible.