My grandparents took their Sprinter in for routine maintenance and found that the catalytic was stolen in their storage yard. Cal at the Sprinter repair shop was wonderful to us. He advised, informed, and really make the whole mess a lot easier. He is a wonderful representative of your company- and a great human.
LaRoyne is absolutely by far the best Service Advisor I have had the pleasure to work with. He is devoted to customer satisfaction and always makes sure I am cared for. Every staff member I have encountered has been amazing. Valet, shuttle driver, service check out girl, random gentlemen in the service area…. they are all wonderful. Kudos to management for providing such a great experience to customers. As a business owner myself, I am extremely impressed.
They call him big D for a reason. He goes over and above when it comes to his clients l! Thanks Big D for the great service again!
Working with her was great a great experience. She took time to take and send photos…She answered all my concerns. Polite and informative. Total online transaction. Thank you Chelsey.
I went with my daughter to buy a car and Alex was the BEST Salesman!
Jordan the sales person contacted me about my car. I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations came to an agreement. We went to finance where Chris took over. We went through everything I had to add gap which I paid for extra. I asked who the lender is and was told a bank that I do not like. He said it was the best. I said I would check with my bank because I ...
The best cars is Mercedes Benz, the best service and Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones.
I have always been going to Fletcher Jones since I bought my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant.
We had an absolutely excellent car buying experience with Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test drove three vehicles that suited our needs. Alex helped us narrow them down to the one perfect car. He truly cared about our experience. The deal itself was presented in a straightforward, no-nonsense manner. Minimal "back & forth" negotiating. Top notch. Maricar Benedicto was our finance manager, and she was also an absolute pleasure to deal with. Paperwork process was seamless. All smiles. Maricar also found us an excellent ...
Alex and Maricar were great, even though we didn't have an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and service.
This is my first time ever buying a vehicle from a dealership, Sean & Doris made the buying experience so smooth and easy for me. I loved the whole process and hope this relationship lasts a lifetime. The 2019 E53 AMG that I purchased was spotless when I got there and they ensured I knew how to operate every single button.
Car buying experience was relaxed , salesman Jordan Rodriquez was very polite and addressed questions with an honest sincere answer whether about vehicle or what the dealership could do to complete purchase.
Fantastic sales Reps! Very friendly and had so much fun I almost forgot my new Porsche!
When I started my quest to look for a used car I kept running across used car lots that had only one thing in mind. Money and safety didn’t even cross their mind! When I reached out to Fletcher Jones Imports. Michael was awesome from the very first email and text. He answered ALL my questions open and honestly. And after everything I went through with the other lots. It was very very refreshing. And two days later I drive off in the car that I’ve been looking for and I’m very very happy I waited for ...
She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her 🙂
Alex is the best! He made my first experience very memorable and comforting. Very honest guy!
Customer service is very important to me. I am never disappointed. 10+ years. ☆ ☆sales☆service☆
Our experience was efficient and flawless. Michael Mondesi had all of our paperwork prepared before our arrival so it took no time at all The finance manager was very helpful in making our decision.
The staff at Fletcher Jones were amazing, very respectful and kind. Got me the price I was looking for. Thank u so much!!! I t was a great experience
The dealership was very friendly and provided excellent customer service. The sales staff was very knowledgeable and friendly. The finance staff were very friendly and explained things well. This is my second car from this dealer.
Love my new car ! It was a very easy transaction. Chelsy and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you!
Amazing experience. I won’t go anywhere else from now on. Thank you so much great job !!!
Rex Babin was very accommodating and knowledgable. Doris did a good job with the paper work. Rex and Doris are the reasons I will buy a MB again.
This is my 3rd vehicle through Fletcher Jones and it is always a first class experience. My Salesman Michael Mondesi was so helpful.
Tyler and Sandi were absolutely amazing to work with! I came in knowing what vehicle I wanted and they worked hard to make it happen. Dorris in finance was knowledgeable, efficient, and answered all my questions. The dealership was clean and welcoming.
Best Dealership in the 10 states I've lived in during my 72yrs! Professionalism and Honesty goes a long ways with Fletcher Jones.
Very nice sales person, very sharp documentation processor, delivery consultant very helpful. Car was as advertised and spotless. I flew from San Diego to Las Vegas to buy this. Owners Manual was missing.
Fairly new to LV area since 2019. I highly recommend Fletcher Jones Imports as they are reliable, professional with beyond good customer service and offer competitive prices. I like my designated advisor who always takes time to ensure my needs are met in a timely manner.
Outstanding service and dedication to customer service. Excellence shown on every repair or concerns described!
This place is amazing. Zero stress when you go buying or selling a car. I have worked with the most amazing sales guy Kam. He listens to what I want and he keeps in touch all the time. I akways walked happy with my new car.
I always have a great experience at Fletcher Jones. I was concerned about owning a Mercedes, but all my cars have been serviced with Fletcher Jones in excellence.
I was torn on buying the new E or buying out my lease. We had an E on order but because of obvious supply chain issues, it was delayed. I had expected that though. When I decided to buy out the lease, everyone was so nice and not upset at all. I appreciated that a lot.
Our salesman Matt Robb went out of his way to help us get what we needed it. Everybody very helpful and dynamic. Great Great Experience. Sincerely........Manuel
Took my car to Dave yesterday, he was very professional and pleasant. My car was in and out and washed within a few hours! Thank you and Happy New Year
I am very pleased with the service on my car and dennis is always very good and helpful.
As soon as my son and I walked into the facility we were greeted. Exceptional customer service. Very happy with my overall purchase. I will always recommend with friends and family.
Dennis is always very professional and informative. Great service and a delight to work with!
Had the best experience with my salesperson Samantha, who made the entire process easy. The manager Chris was very helpful when credit issues came up.
It Was A Very Nice Experience Working With Michael And Alex And Everyone Else At Fletcher Jones Imports! Markus And Simone
Great dealership! Very clean, very friendly, very swift, and very professional! Thank you all for your help!
Chelsey was absolutely amazing to work with, she had me in and out in less than two hours!
Dennis was very good and helpful in my needs for service on my Mercedes Benz 2007 CLK 550 the service technician did a great job in keeping my vehicle clean in the performance of is work. Thank you very much
Always great customer service and excellent care taken with my vehicle. Service rep Jolene outstanding!
Prompt service, advisor to the point, timely shuttle service . Car wash was not working and was not washed after the service. A near by carwash should have been used .
Outstanding service.25 year customer.In this difficult new car market exceptional car repair service has never been more important.
Dave is always professional and takes exceptional care of me . Always goes above and beyond . I appreciate him getting me in for an acute problem .
Sandy & Doris were amazing to work with, they helped us from start to finish. Thank you so much Sandy & Doris, we appreciate everything. My wife loves the vehicle, it’s beautiful.
Everyone was pleasant and very helpful as always. Nowhere could I get such personal care that was as good as I always get at this dealership/service center
We’re so in love with our 2022 GLE 350! Matt Robb gave us exceptional service from start to finish! He’s extremely knowledgeable and really took his time to help us find our dream car. We stepped out of our car that day and he immediately greeted us and walked us through the different models of SUV’s that we had been interested in. He went above and beyond to make us feel comfortable, he answered every single question we had and we’re so happy with our purchase. He also made sure to communicate with us every step of the ...
I ordered a car and came in close to when it was expected. Was notified immediately when it arrived. Made appointment to come in, trade my other vehicle in a do the paperwork. Finance was easy, process was easy. I checked monthly to see the status of the build. With the chip shortages, this was the only way to get what a I wanted. Sales Mngr. Tom Zumbo and salesperson Rex Rabin are always great. There is no better place to purchase a car. I have now purchased 4 vehicles in 9 years at this dealership. Looking for a Mercedes Benz, do ...
we have Been going there for almost 9 years. We are happy with the service.
Dave Miller is funny and great customer service my car was done in a timely manner. I wish i could have had a car wash
It was easy to schedule our needed maintenance within the time frame that worked for us. We were greeted immediately when we stopped in the "service" line. Our excellent service writer, Jason, led me to the Courtesy Car office where the friendly staff quickly handled the necessary paperwork. Our schedule did not allow us to pick up our car when the service was complete, but it was no problem to extend the use of the loaner car. The maintenance of our car was well & timely done. I am well pleased with the service done and the fine ...
Dennis is always pleasant to work with. I’ve been. I Coming here for over 5 years
The service was the best ever. Everything was taken care of and having the service completed was made so easy. I felt special! Thanks
From making the service appointment to cashing out and pickup, every employee was extremely helpful and expedient.
Awesome professional courteous thorough efficient perfect. Trustworthy from all aspects. Would recommend highly and buy from you again just because of your service department.
Service advisor Josh was knowledgeable and kept me informed on my car readiness, Fletcher Jones dealership provided a courtesy ride home and a home pick up back to the dealership. I enjoy the ease of paying for service and and the car was washed when I picked it up
Once I got through to someone who could help me!!! the service department and Roadside service and Dennis my service Rep everything went perfect!!!! Thank you very much.
Excellent and quick MB Roadside Service response to a dead battery in our garage. Technician (#396 - "CJ" ?) was friendly and efficient and had the correct battery to install.
Jason service writer always treats me with excellent customer service skills and respect for my 2007 Mercedes CLK 550 convertible, Jason deserves a Christmas bonus! Mr. Alan I Levitt.
Everyone friendly and efficient. was in for routine maintenance and everything went without a hitch.
Jason Cote, my service rep, is awesome. I had to have my car towed, and Jason helped me and was able to get my SUV to dealership, find a new radiator and get my vehicle repaired all within 24 hours.
As always, Dennis Eich is a "rock star"...been my service rep for years now and is always immensely responsive, helpful and professional.
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This outfit maintains standards expected from Mercedes, staff is friendly, knowledgeable, and professional, well satisfied.
Great customer service! My sales consultant Rex Babin was truly exceptional... he took the time to explain all details regarding my purchase. The entire experience at Fletcher Jones Imports was great!
Josh Sutton was wonderful. He explained what they would do and when to pick up. Great service friendly people.
The employees were very informative and updated me through the process. I had no issues with the service.
I am so happy with my car and the customer service at Fletcher Jones. Thanks for making buying a car smooth and being as helpful as possible!
LaRoyne was very professional and a delight to work with! He makes service issues easy!
Exceptional service from everyone at the dealership. From the service advisor to the person who gave me complementary coffee to the shuttle driver. It’s a pleasure instead of a chore to take my car in for service.
The staff is accommodating and friendly- and great carwashes! I feel I'm in good hands.
kudos to Dave Miller & Curtis Cherry - courteous, professional service extended to me - a clean, well maintained facility - overall great experience
It was good. Everyone is always professional and friendly. My service technician is always helpful. This time the manager of the loaner department was very kind and went above and beyond to help me with the problem I made with my car.
Laroyne does an exceptional job getting the job done in a efficient way without any issues. Laroyne is extremely professional and I love his service.
Alex is the best of the best! If you need a new vehicle he is your guy. He’s not your typical salesman as he will make you feel like family and will get you the best deal possible. If you want your dream vehicle hit this guy up!
Fantastic service. Joleen is a awesome service leader. Always responsive to all of our request. Love working with her. Clara abd Brian cruden.
During this purchase the salesman did a great job pointing out and explaining all the safety features of this vehicle this is our second purchase from this dealership the work force here is very courteous with no rush...
LaRoyne Brown and Jr. Guiterrez always make my visits great experiences due to always providing excellent customer service.
Had Mercedes vehicles for over 30 years in multiple states. Jason Cote is the best service advisor I've had anywhere.
been with this dealer for over 10 years. very perceptive to my needs and problems. my sales agent is very courteous and professional: REX BABIN. my service agent is sensitive to my issues and delivers the finished efficient results: DENNIS EICH. thank you!
Laroyne is always friendly, professional, accommodating and communicative. He goes above and beyond, and I always have a great experience.
My serevice advisor John, is the best. Great advice, personal service and very comfortable to talk with. Thank you John.
Car when ready as promised. Was returned clean and Dave was very flexible with pick up time. Thanks Dave
Appointment was on time, Jason assured me that he’d handle and address all my concerns- and he did.
Josh in the service dept. is the best and always very happy and he noes is stuff
THE SERVICE WAS GREAT Danielle was so awesome she made me fill at home Thanks
The customer service I received from the first phone call through my pick up was exceptional.
Dave Miller was very professional , respectful ,listened and answered my questions,I felt very comfortable.
Sprinter needed service on trip from Illinois. They were able to get me in and out immediately upon arrival.
Jason Cote has assisted me with my last 5 vehicles. He is an exceptional Service Manager.
Service as always was prompt, thorough, and courteous. Wouldn’t trust anyone else with my car.
The representative who came out when my car was stalled was very professional and helpful.
Excellent, efficient, courteous service, always! Dennis always sees to it that everything is taken care of, he is very thorough and pleasant.
I had a problem with unknown sounds emanating from underneath my vehicle. They found the problem and it was fixed at a very timely matter. I have taken vehicle to the other Fletcher Jones in Henderson they could not find the problem.
Jolene Jemerson is excellent and efficient. Thank you Jolene . The car service met the expectation
THEY ARE AMAZING, MR. CURTIS AND HIS TEAM ARE THE BEST JOHN CLOUD, AS WELL , THANK YOU AGAING HAVE A NICE DAY. GIORGIO.
Great dealership. Very friendly and accommodating. Service rep Dave Miller great to deal with. Shuttle drivers Mark and Danny professional and prompt.
LaRoyne always provides exceptional service. He addressed all my concerns. He is pleasant and professional.