Had just purchased a used vehicle, and wanted to get a certified mechanic’s opinion on condition of the vehicle. It passed with flying colors and the experience was overall great!
Service was great thanks for Fletcher Jones management team...
While it took a couple of visits and test drives to find my perfect ride, the Fletcher Jones team was very patient and attentive to my needs, even when I didn't know what I wanted. They did a great job finding the car that fits my driving needs and personality. I couldn't be happier with Jenae's help. She was fantastic!
I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warranty company to make sure my out of pocket is minimal. The loaner car was available so there wasn’t an inconvenience of not having a vehicle. My overall experience was very satisfying. Of course when my car arrived it was freshly washed and ready to go!
Sal Cucco and Maxine Linihan were very friendly and made me feel welcome. They outmatched USAA financial offer and gave me a great financing deal through Mercedes. Ms. Jenae Steed who was not even my salesperson was nice enough to tell me about the vehicle and offered and gave me fruit. Now that was true team work. I have had many car dealership experiences in my lifetime. This one I have to rate the best ever!! If your the boss reading this message, "GIVE THESE THREE INDIVIDUALS A PAY RAISE. I will recommend to all my soon to be Las Vegas Raiders family who will be moving here within the next few years to make Fletcher Jones Imports there No 1 vehicle buying choice. Thanks for all your help. Larry Leggett First Sergeant, US Army Retired
Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with me, (sorry, I forgot her name) was so very nice and helped me with some issues with my auto E550. Your dealership is lucky to have these two employees working for you.
I loathe the whole car buying process BUT Cookie, Alex, and their entire team were exceptional. A+ service from beginning to end. Thank you! I don’t know if I will go anywhere else for a car!
John is great to work with. Friendly and on time. I needed a service B done, a recall fixed, and also needed the trim around the center console replaced and all was completed before promised. Thank you John!
I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle being repaired. I feel that David always let you know like it is and I really appreciate that honesty and help. Thank you Fletcher Jones
Jason Cote in service was extremely attentive and kept me informed and updated throughout the entire process. He arranged a loaner car for me and was able to text me anytime I had questions making it seamless for me.
Service is above and beyond. Roadside assistance started my car at home. I drive it in for service in the afternoon and it was ready the next morning. The shuttle service took me home and picked me back up the next day.
thank you Jason for always making my experience at Benz dealership nothing short of amazing! You are very attentive and answer all my questions! thank you again
Several years ago while living in NY (Long Island) I went to purchase my dream car which at the time was the BMW 7 Series. I went to one of the biggest dealership in my area. I got out of my car, walked around the lot and went into the showroom looking at different 7 Series. I spent about 20 mins to half an hour there, and while there were plenty of sales people standing around and others tending to other customers, no one ever bothered to approach me to ask how I could be helped. It was like I was invisible which was both hurtful and disappointing. I left that dealership without purchasing my dream car and later that day,settled on purchasing a Lexus ES 350 because I felt that the people at that dealership were welcoming, and took the time to make me feel like I mattered even if I didn't fit the description of their typical higher end car buyer. Which brings me to my experience at Fletcher. I ended up at this Mercedes-Benz dealership because my "dream car" preference had evolved. While I still love the BMW 7 Series, my ultimate love is now for the S550. I find this car all-around beautiful. But I was looking for a used one because the cost of this car, brand new, is out of my price range. I was hoping to spend around 30-40K. So I got to Fletcher that day, got out of my car and before I could get to the lot I was approached by Jenae wearing a big smile and welcoming me to the dealership. She inquired about what I was looking for and proceeded to show me what was in their inventory. There were only 2 used S550's and both were outside my price range. While still considering my preference, she offered to show me other cars that wasn't the S550. That day, she spent about a couple of hours with me showing me different cars, but not for a moment did I ever feel pressured to get something else. I left there that day without my S550 but with the assurance by Jenae that she will be on the look-out for S550's being returned to the dealership. And it was only a matter of about 2 days before I got a call from Jenae with the possible car of my dreams. And while I ended up spending more than I wanted to, I'm now the happy owner of my dream car. I strongly believe that people make decisions based on the way they're treated and in my case, Jenae Steed has proven that theory. She has exemplified what customer service aught to be about. And while I'm aware she's there to earn a living to support her family by selling cars, I also believe she genuinely cares about the clients she serves. I could attest that she's gone above and beyond to meet my needs. As such, I believe she has elevated the Fletcher dealership and the Mercedes-Benz brand as a whole. In my opinion, she exemplify "Service Excellence" and I will recommend everyone in the market for a Mercedes-Benz to go see her at Fletchers.
Top notch service!! Dennis Eich always explains to me what I need and when for great car maintenance!! Very professional, courteous, friendly, and knowledgeable! This is my second Mercedes and I wouldn't take my car to anywhere else. Excellent customer service!! Thank you!!
I always get exceptional service at Fletcher Jones Imports. I purchased my Mercedes in 2016 and I've only had positive experiences with them. I would recommend them to anyone looking to purchase or lease a vehicle.
Have never been disappointed from the sales as well as the service department.
My service adviser is the epitome of excellence in service, knowledge as it relates to types of service performed and friendly efficient service with outstanding customer service and communication.
I take my Smart car to Mercedes for service because they are trained professionals. My car is always returned repaired, serviced, and cleaner than when I brought it in. Josh, my service rep is very knowledgeable, courteous, and prompt. I appreciate Josh and the service team at Fletcher.
It’s always a great experience whether I’m there for sales or service!
I highly recommend coming here. They are affiliated with the Fletcher Jones in Newport Beach. Shai Winograd was my salesman and he went over and beyond my exceptions when purchasing from FJ. I flew into Vegas from Cali and my flight was delayed on a Saturday night and Shai stayed passed closing hours to make sure I got the keys to my car because they were closed on Sunday & I had to be out of town Sunday for a business meeting. Great customer service, purchasing was an ease and the paperwork was a breeze. Shout out to Maggie Westfall who handled my title documents. The title to my car got lost or misplaced. She took care of the situation and resolved my problem in a timely manner. High five to these 2, someone give them a raise!! I will definitely come back and send my referrals over. Once again, thank you!
Amazing - I am very satisfied with the car and the service. Sonny Lee is a great sales rep. He's very knowledgeable about car and a great advisor as well. Will definitely recommend him to my friends and family.