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at Fletcher Jones Imports

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DealerRater Feb 1, 2023

Bryce great salesman. F&I lady super. Easy purchase. No owners manual. Still waiting for info regarding oil. Highly recommend Bryce and dealership!

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DealerRater Jan 31, 2023

This is a very nice beautiful dealership. The staff are very professional and they treat you good.

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DealerRater Jan 20, 2023

Nobody takes better care of my Mercedes that your service department. My service advisor, Dennis Eich is the best.

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DealerRater Jan 12, 2023

Dave Miller is the best! He makes suggestions that truly benefit the car owner without added pressure to do immediate repairs.

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DealerRater Jan 10, 2023

I am 64 years old and have been buying cars and using service departments for a long time. I must say the Service Manager here a Fletcher Jones Mercedes went far beyond in satisfying my expectations. In short Mercedes shipped a car with a factory defect and Curtis (the service manager) met with me and quickly resolved the issue and made it right. Curtis is an example for top notch management. AMAZING !!!!!

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DealerRater Jan 1, 2023

Fletcher Jones is the Best hands down when it comes to Mercedes Benz Service in Las-Vegas, hand's down, from the staff to the free services and the quality of the work performed on my vehicles, I have never been disappointed with their work. These cars are by no means cheap so, it's so very reassuring to know that the work being performed is quality work that will last the life of the warranty!!!!, Thanks again to Fletcher Jones

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DealerRater Dec 31, 2022

I recently purchased a 2014 Chevrolet Corvette from Fletch Jones Imports. The entire process was easy and satisfying. Michael N. went over and above to make the purchase. I live in an area with very high speedbumps about 20 minutes from the dealership. Michael drove the unit to my house so we could verify the speedbumps would not be an issue. I had been shopping for a C7 Corvette for some time. I would find a unit with a good price and then get to the dealership and there are several large extra fees. At one dealership it was $10,000 in fees. Fletcher ...

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DealerRater Dec 25, 2022

We bought a vehicle from a distance, more than 1000 miles away. The sales person as well as several others from the dealership were really great to deal with. They were accommodating, nice, truthful and made it easy to do business with them, I can do nothing but say great things about the experience. Alex, the salesperson was delightful to deal with. Would do it again next time I need a vehicle.

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DealerRater Dec 22, 2022

This is a great friendly place to deal with with honesty and integrity. Keep it up and Thank you

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DealerRater Dec 3, 2022

Bryce and Sidney were great and friendly. I was greeted with courtesy and professionalism when I stepped foot onto the car lot. They had the car all ready when I got to the dealership and I walked away with a good deal on the car. Maricar the finance manager was great too and made the process quick and easy. A big thank you to Bryce, Sidney and Maricar!

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DealerRater Nov 21, 2022

They did everything it took for us to drive this vehicle home. Everyone was very nice and went above and beyond to pick us up at the airport. We’re very pleased with Fletcher Jones! Thank you, Greg/Bobbie Head

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DealerRater Nov 20, 2022

Thank you Mike for your great service with us and it was amazing experience. Thank you. Gamal

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DealerRater Nov 17, 2022

I have had a relationship with MB for almost 30 years starting from MB of Memphis, then Collierville and then Fletcher Jones in Vegas and Henderson. I have had great service advisors over these years, but Mr. Dave Miller stands out as very humble, courteous and pays attention to details. He is the youngest too and very engrossed in his work. He is the greatest.

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DealerRater Nov 16, 2022

Jason Cortez very professional, knowledgeable, take good care all my Mercedes benz cars almost 5 years, truly recommend fir anyone looking for service adviser at Fletcher Jones Mercedes dealership at Sahara, Las vegas.

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DealerRater Nov 9, 2022

Fabulous fabulous jason is the bomb I never worry about my car when jason is in control He is very professional very business savvy he knows his job and he handles my car with TLC to me he needs to have a higher position with the company because he is first class he knows his product and he takes care of us we love him and appreciate his professionalism

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DealerRater Nov 4, 2022

The service at this dealership is excellent. I love the pick up and delivery feature.

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Cars Nov 1, 2022

Mr Denis Eitch is an absolute the best after sales advisor, he takes his time and go through every process of the service and explain well to clients; also he is a very efficient man, getting everything done very fast to make it easy for client. I have known this man for over two years now, and I have been recommending him to all my friends that drives a Benz for service. This man deserves a raise !

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DealerRater Oct 25, 2022

Great service all around. Staff was very attentive and friendly, will definitely be back again

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DealerRater Oct 21, 2022

I've lived in Illinois, Washington, D.C., Southern Maryland, Sarasota Florida, Las Vegas NV, Roswell Georgia and back to Las Vegas. No Mercedes Benz dealership that I've dealth with comes close to the exceptional facility, customer care, attentive care to their customers needs while at their facility by every employee from porters, house cleaning, mechanics, tellers, rental vehicles, service advisors, sales people, and upper management. If they see you looking lost each and everyone of them will stop and lead you to where you want to go, I've had the Manager of the whole dealership walk me ...

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DealerRater Oct 19, 2022

He is awesome. I like his service. Always give me a good advice , make decisions from the customer's point of view without unnecessary work. I super recommend him. But I'm worried that I won't be able to receive his service because he too busy if everybody took his service.lol

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DealerRater Oct 16, 2022

Laroyne was friendly and a good communicator with what was happening with my service. The dealership is always clean and most everyone seems to enjoy working there.

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DealerRater Oct 16, 2022

Sales rep and the rest of the staff at this dealership were A+. Answered all my questions and concerns.

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DealerRater Oct 14, 2022

Sidney is a great sales associate, she really cares about making sure you like the car you are buying and that you are completely satisfied in every way.

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Cars Oct 3, 2022

I contacted Fletcher Jones Imports from cars.com because they had the same make/model I was hoping to buy from another dealership in my state. Their price was much lower so I called the sales team and got set up with Mike Mondesi who handles their out-of-state sales. Mike was a joy to work with! He went out to the lot and got pictures of the vehicle for me and even put together a purchase order when he knew I was negotiating with another dealership. Trust me when I say you're in good hands when dealing with Mike ...

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DealerRater Sep 19, 2022

Real nice salesman did everything an answered all my questions some of the best services

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DealerRater Sep 13, 2022

Every department I had to deal with was A+!! Treated me like family. I’m new to the area, had never had to have my car serviced here before, but am so glad I came in… now I know where to go for everything!!

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DealerRater Aug 18, 2022

I needed to replace my aging Ford Focus, so I browsed the web and eventually came across a Google Ad that suggested a Mazda 3 at Fletcher Jones. The price was in the ball park of what I wanted to pay for a car in good condition, so I browsed their website and found thorough pictures and a free CarFax report. I called the dealership’s number and Matthew answered. He was very helpful and friendly; checking to see if the car was in stock and then making sure I knew exactly where the used car dealership was located. When I ...

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DealerRater Aug 11, 2022

Had a great experience with the dealer. Showed integrity and was very helpful. Would recommend anybody to them.

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DealerRater Aug 6, 2022

Kyle appointment consultant was very professional and provided excellent customer service. And the exit visit was great

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DealerRater Aug 4, 2022

Jordan Rodriquez, my salesman, was a superlative communicator…before, during and after delivery. Indeed, the entire FJ team seemed as excited as I was. I bought the car without seeing it, and it was exactly as described. A dealer you can trust. They even put a white bow on my “new” Tesla S for selfies. Great folks!!!

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DealerRater Jul 31, 2022

This place id awesome! Dont get intimidated because its Mercedes. They are better thenthe dealerships that advertise “bad credit, we can work with you” They truly work with you. Everyone is polite and give you all the information you need before you leave out with your purchase.

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DealerRater Jul 28, 2022

LaRoyne is our advisor and he's the best, knows what he's doing, always ready to answer my questions and he's very friendly. Would recommend him cause he will take care of you and your car.

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DealerRater Jul 26, 2022

Good experience buying at Fletcher Jones. Bryce Nass was a great help! Finance Dept was also very helpful and expedient. Sales and Service top notch!

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DealerRater Jul 22, 2022

Dennis was out so John was in charge of getting the work don. Excellent job John. I appreciate you for keeping me informed as to what was going on and taking care of a few glitches that was found.

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DealerRater Jul 21, 2022

All very good very helpful on duty very specialty for experience,hard worker ,I will refer my friend to take care their mb!

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DealerRater Jul 19, 2022

Sean Randall spent the better part of a Saturday afternoon helping me with a new vehicle purchase. The whole process, from trade-in to new vehicle delivery was easy and hassle free. Sean was very courteous, knowledgeable and patient.

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DealerRater Jul 8, 2022

Good service from staff that work hard for our vehicles, highly recommend them as they know how to fix items and make the car work great. I have not seen any better service over the years

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DealerRater Jul 7, 2022

Outstanding experience every step of the way. From sales, to service, this dealership to of the highest quality.

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DealerRater Jul 3, 2022

Thank you to Danielle she was calling me everyday about my car they were very patient and finally fixed the problem

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DealerRater Jun 26, 2022

The advisors are friendly and always answer texts & calls while waiting. The guest waiting atea is accommodating as well. I really love their complimentary carwash. When visiting Vegas for business or fun, I wil always bring the cars here if needed.

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DealerRater Jun 19, 2022

Dennis Eich, service advisor is exceptional in his speed for timely repair service, friendly advisor and ride coordinator for towing and shuttle ride.

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DealerRater Jun 11, 2022

Dennis Eich performs far beyond expectations! Dennis excels in expediency, detail, friendliness, and professionalism. Thank you so much!

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DealerRater May 12, 2022

My grandparents took their Sprinter in for routine maintenance and found that the catalytic was stolen in their storage yard. Cal at the Sprinter repair shop was wonderful to us. He advised, informed, and really make the whole mess a lot easier. He is a wonderful representative of your company- and a great human.

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DealerRater May 6, 2022

LaRoyne is absolutely by far the best Service Advisor I have had the pleasure to work with. He is devoted to customer satisfaction and always makes sure I am cared for. Every staff member I have encountered has been amazing. Valet, shuttle driver, service check out girl, random gentlemen in the service area…. they are all wonderful. Kudos to management for providing such a great experience to customers. As a business owner myself, I am extremely impressed.

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DealerRater May 5, 2022

They call him big D for a reason. He goes over and above when it comes to his clients l! Thanks Big D for the great service again!

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Cars May 2, 2022

Working with her was great a great experience. She took time to take and send photos…She answered all my concerns. Polite and informative. Total online transaction. Thank you Chelsey.

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DealerRater Apr 24, 2022

I went with my daughter to buy a car and Alex was the BEST Salesman!

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DealerRater Apr 24, 2022

Jordan the sales person contacted me about my car. I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations came to an agreement. We went to finance where Chris took over. We went through everything I had to add gap which I paid for extra. I asked who the lender is and was told a bank that I do not like. He said it was the best. I said I would check with my bank because I ...

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DealerRater Apr 14, 2022

The best cars is Mercedes Benz, the best service and Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones.

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DealerRater Apr 5, 2022

I have always been going to Fletcher Jones since I bought my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant.

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DealerRater Apr 4, 2022

We had an absolutely excellent car buying experience with Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test drove three vehicles that suited our needs. Alex helped us narrow them down to the one perfect car. He truly cared about our experience. The deal itself was presented in a straightforward, no-nonsense manner. Minimal "back & forth" negotiating. Top notch. Maricar Benedicto was our finance manager, and she was also an absolute pleasure to deal with. Paperwork process was seamless. All smiles. Maricar also found us an excellent ...

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DealerRater Apr 4, 2022

Alex and Maricar were great, even though we didn't have an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and service.

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Cars Apr 1, 2022

This is my first time ever buying a vehicle from a dealership, Sean & Doris made the buying experience so smooth and easy for me. I loved the whole process and hope this relationship lasts a lifetime. The 2019 E53 AMG that I purchased was spotless when I got there and they ensured I knew how to operate every single button.

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Cars Mar 31, 2022

Car buying experience was relaxed , salesman Jordan Rodriquez was very polite and addressed questions with an honest sincere answer whether about vehicle or what the dealership could do to complete purchase.

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DealerRater Mar 31, 2022

Fantastic sales Reps! Very friendly and had so much fun I almost forgot my new Porsche!

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Cars Mar 24, 2022

When I started my quest to look for a used car I kept running across used car lots that had only one thing in mind. Money and safety didn’t even cross their mind! When I reached out to Fletcher Jones Imports. Michael was awesome from the very first email and text. He answered ALL my questions open and honestly. And after everything I went through with the other lots. It was very very refreshing. And two days later I drive off in the car that I’ve been looking for and I’m very very happy I waited for ...

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DealerRater Mar 19, 2022

She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her 🙂

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DealerRater Mar 16, 2022

Alex is the best! He made my first experience very memorable and comforting. Very honest guy!

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DealerRater Mar 12, 2022

Customer service is very important to me. I am never disappointed. 10+ years. ☆ ☆sales☆service☆

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Cars Feb 17, 2022

Our experience was efficient and flawless. Michael Mondesi had all of our paperwork prepared before our arrival so it took no time at all The finance manager was very helpful in making our decision.

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Cars Feb 14, 2022

The staff at Fletcher Jones were amazing, very respectful and kind. Got me the price I was looking for. Thank u so much!!! I t was a great experience

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Cars Feb 2, 2022

The dealership was very friendly and provided excellent customer service. The sales staff was very knowledgeable and friendly. The finance staff were very friendly and explained things well. This is my second car from this dealer.

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DealerRater Feb 1, 2022

Love my new car ! It was a very easy transaction. Chelsy and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you!

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DealerRater Jan 28, 2022

Amazing experience. I won’t go anywhere else from now on. Thank you so much great job !!!

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Cars Jan 26, 2022

Rex Babin was very accommodating and knowledgable. Doris did a good job with the paper work. Rex and Doris are the reasons I will buy a MB again.

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DealerRater Jan 26, 2022

This is my 3rd vehicle through Fletcher Jones and it is always a first class experience. My Salesman Michael Mondesi was so helpful.

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Cars Jan 22, 2022

Tyler and Sandi were absolutely amazing to work with! I came in knowing what vehicle I wanted and they worked hard to make it happen. Dorris in finance was knowledgeable, efficient, and answered all my questions. The dealership was clean and welcoming.

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DealerRater Jan 22, 2022

Best Dealership in the 10 states I've lived in during my 72yrs! Professionalism and Honesty goes a long ways with Fletcher Jones.

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Cars Jan 21, 2022

Very nice sales person, very sharp documentation processor, delivery consultant very helpful. Car was as advertised and spotless. I flew from San Diego to Las Vegas to buy this. Owners Manual was missing.

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DealerRater Jan 16, 2022

Fairly new to LV area since 2019. I highly recommend Fletcher Jones Imports as they are reliable, professional with beyond good customer service and offer competitive prices. I like my designated advisor who always takes time to ensure my needs are met in a timely manner.

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DealerRater Jan 12, 2022

Outstanding service and dedication to customer service. Excellence shown on every repair or concerns described!

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Cars Jan 8, 2022

This place is amazing. Zero stress when you go buying or selling a car. I have worked with the most amazing sales guy Kam. He listens to what I want and he keeps in touch all the time. I akways walked happy with my new car.

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Cars Jan 6, 2022

I always have a great experience at Fletcher Jones. I was concerned about owning a Mercedes, but all my cars have been serviced with Fletcher Jones in excellence.

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Cars Jan 3, 2022

I was torn on buying the new E or buying out my lease. We had an E on order but because of obvious supply chain issues, it was delayed. I had expected that though. When I decided to buy out the lease, everyone was so nice and not upset at all. I appreciated that a lot.

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Cars Dec 30, 2021

Our salesman Matt Robb went out of his way to help us get what we needed it. Everybody very helpful and dynamic. Great Great Experience. Sincerely........Manuel

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DealerRater Dec 28, 2021

Took my car to Dave yesterday, he was very professional and pleasant. My car was in and out and washed within a few hours! Thank you and Happy New Year

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DealerRater Dec 28, 2021

I am very pleased with the service on my car and dennis is always very good and helpful.

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Cars Dec 23, 2021

As soon as my son and I walked into the facility we were greeted. Exceptional customer service. Very happy with my overall purchase. I will always recommend with friends and family.

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DealerRater Dec 22, 2021

Dennis is always very professional and informative. Great service and a delight to work with!

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Cars Dec 20, 2021

Had the best experience with my salesperson Samantha, who made the entire process easy. The manager Chris was very helpful when credit issues came up.

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DealerRater Dec 20, 2021

It Was A Very Nice Experience Working With Michael And Alex And Everyone Else At Fletcher Jones Imports! Markus And Simone

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DealerRater Dec 19, 2021

Great dealership! Very clean, very friendly, very swift, and very professional! Thank you all for your help!

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DealerRater Dec 18, 2021

Chelsey was absolutely amazing to work with, she had me in and out in less than two hours!

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DealerRater Dec 17, 2021

Dennis was very good and helpful in my needs for service on my Mercedes Benz 2007 CLK 550 the service technician did a great job in keeping my vehicle clean in the performance of is work. Thank you very much

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DealerRater Dec 15, 2021

Always great customer service and excellent care taken with my vehicle. Service rep Jolene outstanding!

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DealerRater Dec 15, 2021

Prompt service, advisor to the point, timely shuttle service . Car wash was not working and was not washed after the service. A near by carwash should have been used .

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DealerRater Dec 15, 2021

Outstanding service.25 year customer.In this difficult new car market exceptional car repair service has never been more important.

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DealerRater Dec 15, 2021

Dave is always professional and takes exceptional care of me . Always goes above and beyond . I appreciate him getting me in for an acute problem .

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Cars Dec 14, 2021

Sandy & Doris were amazing to work with, they helped us from start to finish. Thank you so much Sandy & Doris, we appreciate everything. My wife loves the vehicle, it’s beautiful.

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DealerRater Dec 14, 2021

Everyone was pleasant and very helpful as always. Nowhere could I get such personal care that was as good as I always get at this dealership/service center

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Cars Dec 13, 2021

We’re so in love with our 2022 GLE 350! Matt Robb gave us exceptional service from start to finish! He’s extremely knowledgeable and really took his time to help us find our dream car. We stepped out of our car that day and he immediately greeted us and walked us through the different models of SUV’s that we had been interested in. He went above and beyond to make us feel comfortable, he answered every single question we had and we’re so happy with our purchase. He also made sure to communicate with us every step of the ...

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Cars Dec 13, 2021

I ordered a car and came in close to when it was expected. Was notified immediately when it arrived. Made appointment to come in, trade my other vehicle in a do the paperwork. Finance was easy, process was easy. I checked monthly to see the status of the build. With the chip shortages, this was the only way to get what a I wanted. Sales Mngr. Tom Zumbo and salesperson Rex Rabin are always great. There is no better place to purchase a car. I have now purchased 4 vehicles in 9 years at this dealership. Looking for a Mercedes Benz, do ...

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DealerRater Dec 13, 2021

we have Been going there for almost 9 years. We are happy with the service.

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DealerRater Dec 13, 2021

Dave Miller is funny and great customer service my car was done in a timely manner. I wish i could have had a car wash

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DealerRater Dec 12, 2021

It was easy to schedule our needed maintenance within the time frame that worked for us. We were greeted immediately when we stopped in the "service" line. Our excellent service writer, Jason, led me to the Courtesy Car office where the friendly staff quickly handled the necessary paperwork. Our schedule did not allow us to pick up our car when the service was complete, but it was no problem to extend the use of the loaner car. The maintenance of our car was well & timely done. I am well pleased with the service done and the fine ...

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DealerRater Dec 11, 2021

Dennis is always pleasant to work with. I’ve been. I Coming here for over 5 years

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DealerRater Dec 11, 2021

The service was the best ever. Everything was taken care of and having the service completed was made so easy. I felt special! Thanks

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DealerRater Dec 11, 2021

From making the service appointment to cashing out and pickup, every employee was extremely helpful and expedient.

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DealerRater Dec 11, 2021

Awesome professional courteous thorough efficient perfect. Trustworthy from all aspects. Would recommend highly and buy from you again just because of your service department.

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DealerRater Dec 10, 2021

Service advisor Josh was knowledgeable and kept me informed on my car readiness, Fletcher Jones dealership provided a courtesy ride home and a home pick up back to the dealership. I enjoy the ease of paying for service and and the car was washed when I picked it up

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Fletcher Jones Imports 36.144889, -115.252885.