Customer Testimonials

Buy your vehicle via the "Order from the factory" method. I did and the experience was beyond expectations. The car was for my wife's birthday and she got to go thru and custom pick the features for the car of her dreams. The service experience since has been very satisfying. Thanks Fletcher Jones for helping me score major Birthday points with the wife.

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Great experience. Made out purchase fun and easy. Bryce was amazing and very personable. Would highly recommend.

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We have had great experiences with this dealership. When we had some unexpected issues Bryce our sales person took care of it 110% no hassle and were very happy with the service and our new car. We recommend this dealership. They are super easy to work with.

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Lois Greer by far has made this car buying experience the most pleasurable and stress free and enjoyable than any other I have ever experienced. She was so meticulous in explaining the details of what I was buying, what to expect and how to operate the new features that come with this newer Mercedes model. Siler was also a great help in setting up and explain things with regard to the vehicle. It all started, by the way, with AJ being so helpful and informative and locating the perfect car for my needs and following through with the appointment and ...

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Service department is always on point. The customer service is great and they explain everything to me in detail so I leave confident. Do reserve a loaner car in advance because there’s not always cars available. John Clough is a great service advisor thank you for helping with my warranty issues.

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I have used the service department for about 11 years with 4 different cars. Have never been disappointed, worn out one service rep during that time, I think he retired, now David Miller, my rep. , works with me, explains, answers questions and is very patient with a somewhat difficult customer, me :-).

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Dennis strives to do the right thing. He gave me a discount on service for my military service. Thank you

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They are excellent in car was just there having car checked over brakes they did there full point inspection

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Service writer excellent, timely repair and very reasonable cost, always kept me update regarding status.

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Very clean and professional. All crew very helpful and patient. The purchase process was quick and smooth

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FJI was great to work with. This was a remote purchase and FJI is 100% capable of handling these. From the paperwork, taking pictures of the car, scheduling a notary and shipping company, they handled it all. Communication was great and I felt comfortable with the purchase through the entire process. Also, the price was as advertised without any hidden fees or markups. Very nice!

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Excellent service and always personable, I would highly recommend her for a smooth and painless purchase experience!

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All I know is Alex did everything he could do to help us all out. We were there for two days trying to figure out on every way we all can on how are we gonna be able to bring the car home and have a new vehicle. We are very thankful for his patience, time, effort and service.

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Alex was very helpful and did his best to make it possible for is to make a deal on a new car! Very understanding and very well at communicating with and staying in touch. I would definitely recommend working with Alex and referring friends and family to this dealership but mainly to him as he did the sale and did an amazing job! It wasn't like he was there to only do his job but seemed like he enjoyed his job and enjoyed socializing.. asking us about what we would like to do in life. Great experience! Thank you ...

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We always have a great experience at this dealership! The teamwork of Sean, Doris and John are immeasurable.

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The workers are very good at what they do. My car is in good shape thanks to the good work that is done. La Royne does a good job.

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Awesome service I definitely recommend this place to everyone the help was great and very friendly.

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We were looking for a 2018 Porche Macan. We live in Long Beach CA. and found one locally. The dealership we went to had pretty bad customer service, the guy who was “helping” us made us feel like a burden which was a huge turn off. After we left that dealership I hopped on Google and saw a porche Macan in Vegas which wasn’t ideal, being that it was so far away. I called into the Fletcher Jones in vegas and got in touch with Tamir Cohen. Tamir was extremely friendly, incredibly knowledgeable about the vehicle and was eager to ...

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Outstanding services. no pressure and with true honesty. Even I bought a used trade in car, I am still being treated like a VIP. Thanks to Sean Randall and the best advising by Sonny Lee.

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My experience at Fletcher Jones was exceptional as always. LaRoyne is amazing to work with and addressed all my needs relating to my vehicle.

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Excellent service. Alex helped me a lot and thanks to that I was able to buy my first car

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Our sales representative, Steve, was friendly and knowledgeable, the negotiation was fair and transparent, the finance team was first rate and the delivery experience was professional and informative. I would gladly return and buy another vehicle from these folks.

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Alex was very attentive and willing to do whatever it took to earn my business.

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I have nothing but praise for Dennis and your team of service experts. They have always taken great care of me. I will be a loyal customer for life.

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Sidney was great! Very helpful & was patient. Did everything she could to help me out and I’m glad I have the car that I love

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I was very pleased with my experience buying from Fletcher Jones- everyone I dealt with was very professional and friendly. Special thanks to Sidney for making the process so enjoyable!

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Bryce great salesman. F&I lady super. Easy purchase. No owners manual. Still waiting for info regarding oil. Highly recommend Bryce and dealership!

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This is a very nice beautiful dealership. The staff are very professional and they treat you good.

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Nobody takes better care of my Mercedes that your service department. My service advisor, Dennis Eich is the best.

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Dave Miller is the best! He makes suggestions that truly benefit the car owner without added pressure to do immediate repairs.

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I am 64 years old and have been buying cars and using service departments for a long time. I must say the Service Manager here a Fletcher Jones Mercedes went far beyond in satisfying my expectations. In short Mercedes shipped a car with a factory defect and Curtis (the service manager) met with me and quickly resolved the issue and made it right. Curtis is an example for top notch management. AMAZING !!!!!

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Fletcher Jones is the Best hands down when it comes to Mercedes Benz Service in Las-Vegas, hand's down, from the staff to the free services and the quality of the work performed on my vehicles, I have never been disappointed with their work. These cars are by no means cheap so, it's so very reassuring to know that the work being performed is quality work that will last the life of the warranty!!!!, Thanks again to Fletcher Jones

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I recently purchased a 2014 Chevrolet Corvette from Fletch Jones Imports. The entire process was easy and satisfying. Michael N. went over and above to make the purchase. I live in an area with very high speedbumps about 20 minutes from the dealership. Michael drove the unit to my house so we could verify the speedbumps would not be an issue. I had been shopping for a C7 Corvette for some time. I would find a unit with a good price and then get to the dealership and there are several large extra fees. At one dealership it was $10,000 in fees. Fletcher ...

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We bought a vehicle from a distance, more than 1000 miles away. The sales person as well as several others from the dealership were really great to deal with. They were accommodating, nice, truthful and made it easy to do business with them, I can do nothing but say great things about the experience. Alex, the salesperson was delightful to deal with. Would do it again next time I need a vehicle.

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This is a great friendly place to deal with with honesty and integrity. Keep it up and Thank you

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Bryce and Sidney were great and friendly. I was greeted with courtesy and professionalism when I stepped foot onto the car lot. They had the car all ready when I got to the dealership and I walked away with a good deal on the car. Maricar the finance manager was great too and made the process quick and easy. A big thank you to Bryce, Sidney and Maricar!

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They did everything it took for us to drive this vehicle home. Everyone was very nice and went above and beyond to pick us up at the airport. We’re very pleased with Fletcher Jones! Thank you, Greg/Bobbie Head

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Thank you Mike for your great service with us and it was amazing experience. Thank you. Gamal

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I have had a relationship with MB for almost 30 years starting from MB of Memphis, then Collierville and then Fletcher Jones in Vegas and Henderson. I have had great service advisors over these years, but Mr. Dave Miller stands out as very humble, courteous and pays attention to details. He is the youngest too and very engrossed in his work. He is the greatest.

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Jason Cortez very professional, knowledgeable, take good care all my Mercedes benz cars almost 5 years, truly recommend fir anyone looking for service adviser at Fletcher Jones Mercedes dealership at Sahara, Las vegas.

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Fabulous fabulous jason is the bomb I never worry about my car when jason is in control He is very professional very business savvy he knows his job and he handles my car with TLC to me he needs to have a higher position with the company because he is first class he knows his product and he takes care of us we love him and appreciate his professionalism

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The service at this dealership is excellent. I love the pick up and delivery feature.

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Great service all around. Staff was very attentive and friendly, will definitely be back again

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I've lived in Illinois, Washington, D.C., Southern Maryland, Sarasota Florida, Las Vegas NV, Roswell Georgia and back to Las Vegas. No Mercedes Benz dealership that I've dealth with comes close to the exceptional facility, customer care, attentive care to their customers needs while at their facility by every employee from porters, house cleaning, mechanics, tellers, rental vehicles, service advisors, sales people, and upper management. If they see you looking lost each and everyone of them will stop and lead you to where you want to go, I've had the Manager of the whole dealership walk me ...

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He is awesome. I like his service. Always give me a good advice , make decisions from the customer's point of view without unnecessary work. I super recommend him. But I'm worried that I won't be able to receive his service because he too busy if everybody took his service.lol

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Laroyne was friendly and a good communicator with what was happening with my service. The dealership is always clean and most everyone seems to enjoy working there.

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Sales rep and the rest of the staff at this dealership were A+. Answered all my questions and concerns.

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Sidney is a great sales associate, she really cares about making sure you like the car you are buying and that you are completely satisfied in every way.

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Real nice salesman did everything an answered all my questions some of the best services

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Every department I had to deal with was A+!! Treated me like family. I’m new to the area, had never had to have my car serviced here before, but am so glad I came in… now I know where to go for everything!!

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I needed to replace my aging Ford Focus, so I browsed the web and eventually came across a Google Ad that suggested a Mazda 3 at Fletcher Jones. The price was in the ball park of what I wanted to pay for a car in good condition, so I browsed their website and found thorough pictures and a free CarFax report. I called the dealership’s number and Matthew answered. He was very helpful and friendly; checking to see if the car was in stock and then making sure I knew exactly where the used car dealership was located. When I ...

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Had a great experience with the dealer. Showed integrity and was very helpful. Would recommend anybody to them.

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Kyle appointment consultant was very professional and provided excellent customer service. And the exit visit was great

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Jordan Rodriquez, my salesman, was a superlative communicator…before, during and after delivery. Indeed, the entire FJ team seemed as excited as I was. I bought the car without seeing it, and it was exactly as described. A dealer you can trust. They even put a white bow on my “new” Tesla S for selfies. Great folks!!!

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This place id awesome! Dont get intimidated because its Mercedes. They are better thenthe dealerships that advertise “bad credit, we can work with you” They truly work with you. Everyone is polite and give you all the information you need before you leave out with your purchase.

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LaRoyne is our advisor and he's the best, knows what he's doing, always ready to answer my questions and he's very friendly. Would recommend him cause he will take care of you and your car.

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Good experience buying at Fletcher Jones. Bryce Nass was a great help! Finance Dept was also very helpful and expedient. Sales and Service top notch!

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Dennis was out so John was in charge of getting the work don. Excellent job John. I appreciate you for keeping me informed as to what was going on and taking care of a few glitches that was found.

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All very good very helpful on duty very specialty for experience,hard worker ,I will refer my friend to take care their mb!

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Sean Randall spent the better part of a Saturday afternoon helping me with a new vehicle purchase. The whole process, from trade-in to new vehicle delivery was easy and hassle free. Sean was very courteous, knowledgeable and patient.

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Good service from staff that work hard for our vehicles, highly recommend them as they know how to fix items and make the car work great. I have not seen any better service over the years

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Outstanding experience every step of the way. From sales, to service, this dealership to of the highest quality.

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Thank you to Danielle she was calling me everyday about my car they were very patient and finally fixed the problem

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The advisors are friendly and always answer texts & calls while waiting. The guest waiting atea is accommodating as well. I really love their complimentary carwash. When visiting Vegas for business or fun, I wil always bring the cars here if needed.

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Dennis Eich, service advisor is exceptional in his speed for timely repair service, friendly advisor and ride coordinator for towing and shuttle ride.

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Dennis Eich performs far beyond expectations! Dennis excels in expediency, detail, friendliness, and professionalism. Thank you so much!

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My grandparents took their Sprinter in for routine maintenance and found that the catalytic was stolen in their storage yard. Cal at the Sprinter repair shop was wonderful to us. He advised, informed, and really make the whole mess a lot easier. He is a wonderful representative of your company- and a great human.

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LaRoyne is absolutely by far the best Service Advisor I have had the pleasure to work with. He is devoted to customer satisfaction and always makes sure I am cared for. Every staff member I have encountered has been amazing. Valet, shuttle driver, service check out girl, random gentlemen in the service area…. they are all wonderful. Kudos to management for providing such a great experience to customers. As a business owner myself, I am extremely impressed.

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They call him big D for a reason. He goes over and above when it comes to his clients l! Thanks Big D for the great service again!

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I went with my daughter to buy a car and Alex was the BEST Salesman!

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Jordan the sales person contacted me about my car. I told him what I had and what I wanted to do. He asked me to come by and look at this car. I went there liked the car and after much negotiations came to an agreement. We went to finance where Chris took over. We went through everything I had to add gap which I paid for extra. I asked who the lender is and was told a bank that I do not like. He said it was the best. I said I would check with my bank because I ...

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The best cars is Mercedes Benz, the best service and Maintenance is at Fletcher Jones and the easy way to bay a car is: Fletcher Jones.

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I have always been going to Fletcher Jones since I bought my Car in 2015! Dennis is the person I always go to for services and maintenance need to my car. He is always very helpful and pleasant.

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We had an absolutely excellent car buying experience with Alexander Adibi. Alexander is not your "typical" car salesperson. Highly professional, great personality, knowledgeable, and accommodating. We test drove three vehicles that suited our needs. Alex helped us narrow them down to the one perfect car. He truly cared about our experience. The deal itself was presented in a straightforward, no-nonsense manner. Minimal "back & forth" negotiating. Top notch. Maricar Benedicto was our finance manager, and she was also an absolute pleasure to deal with. Paperwork process was seamless. All smiles. Maricar also found us an excellent ...

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Alex and Maricar were great, even though we didn't have an appointment, he was able to assist us, excusing himself for his appointment. Long story short, a sale was made and I'm happy with the deal and service.

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Fantastic sales Reps! Very friendly and had so much fun I almost forgot my new Porsche!

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She was helpful with my service lights that kept going on even though that service was NOT needed. She had her tech fix and replace these faulty service sensor lights and it was under warranty. She was professional, and kept me posted on things. Great with communication. Loved jolene! I recommend her 🙂

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Alex is the best! He made my first experience very memorable and comforting. Very honest guy!

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Customer service is very important to me. I am never disappointed. 10+ years. ☆ ☆sales☆service☆

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Love my new car ! It was a very easy transaction. Chelsy and the other stuff were all there to help and none of them was pushy which was very important to me. Highly recommended. Thank you!

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Amazing experience. I won’t go anywhere else from now on. Thank you so much great job !!!

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This is my 3rd vehicle through Fletcher Jones and it is always a first class experience. My Salesman Michael Mondesi was so helpful.

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Best Dealership in the 10 states I've lived in during my 72yrs! Professionalism and Honesty goes a long ways with Fletcher Jones.

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Fairly new to LV area since 2019. I highly recommend Fletcher Jones Imports as they are reliable, professional with beyond good customer service and offer competitive prices. I like my designated advisor who always takes time to ensure my needs are met in a timely manner.

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Outstanding service and dedication to customer service. Excellence shown on every repair or concerns described!

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Took my car to Dave yesterday, he was very professional and pleasant. My car was in and out and washed within a few hours! Thank you and Happy New Year

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I am very pleased with the service on my car and dennis is always very good and helpful.

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Dennis is always very professional and informative. Great service and a delight to work with!

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It Was A Very Nice Experience Working With Michael And Alex And Everyone Else At Fletcher Jones Imports! Markus And Simone

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Great dealership! Very clean, very friendly, very swift, and very professional! Thank you all for your help!

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Chelsey was absolutely amazing to work with, she had me in and out in less than two hours!

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Dennis was very good and helpful in my needs for service on my Mercedes Benz 2007 CLK 550 the service technician did a great job in keeping my vehicle clean in the performance of is work. Thank you very much

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Always great customer service and excellent care taken with my vehicle. Service rep Jolene outstanding!

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Prompt service, advisor to the point, timely shuttle service . Car wash was not working and was not washed after the service. A near by carwash should have been used .

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Outstanding service.25 year customer.In this difficult new car market exceptional car repair service has never been more important.

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Dave is always professional and takes exceptional care of me . Always goes above and beyond . I appreciate him getting me in for an acute problem .

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Everyone was pleasant and very helpful as always. Nowhere could I get such personal care that was as good as I always get at this dealership/service center

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