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DealerRater Jan 16, 2021

Zero stress. Fast and responsive rep. Porters were punctual and professional. Overall a very good experience. I hope you guys keep the pick up and drop off service in the future.

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DealerRater Jan 16, 2021

All good All good All good All good All good All good All good All good All good All good All good All good All good

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DealerRater Jan 15, 2021

I would totally recommend Dennis! He's very friendly and helpful, he explained in detail what needed to be done and called with updates. Thank you Dennis for always take good care of my car. The best service advisor I've ever had.

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DealerRater Jan 14, 2021

Josh is the best service advisor I have ever had. Knowledgeable, professional, experienced, expedient. Prompt pick up and delivery of my cars fir service has been a lifesaver for me as well.

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DealerRater Jan 14, 2021

He's always been great from the very beginning. My husband and I love to have Dennis as our service manager, nice, friendly and efficient.

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DealerRater Jan 9, 2021

Wendel is an extraordinary young man. His patience and kindness made my whole experience unforgettable. When I first came onto the lot I was clueless about the steps toward buying my first car. Then Wendel approached me with a genuine and very professional demeanor. After all my rambling and disorganized thoughts he narrowed down my car discussion to a 2018 Nissan Versa. It was like love at first sight when I say the car. Not only could my little legs reach the pedal comfortably, but the car was just what I needed to get from point A to point B. After ...

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DealerRater Jan 9, 2021

The service here is great. I brought my automobile in for service and it was very prompt. The staff was very friendly and showed me around the dealership.

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DealerRater Jan 9, 2021

Dennis and staff are friendly and take great care of our cars ... nothing else to say so this is done as soon as I can write at least 25 words ... stupid to make us do that

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DealerRater Jan 6, 2021

They Stand Behind There Name Fletcher Jones The Second Best In Town it’s Always Very Nice And Clean The Customer Service Is always Good

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DealerRater Jan 6, 2021

Dave is great! Not only did he get us scheduled quickly he takes the time to help us resolve any issues or questions we have.

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DealerRater Jan 2, 2021

I’m happy about my purchases! They have best service here and I’m glad I was be able to come home with my car right after I walk in here

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DealerRater Dec 31, 2020

Love having Dennis Eich as my service manager. He is always friendly and helpful and makes me feel like he has my best interest at heart.

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DealerRater Dec 30, 2020

Jason, corordinated my scheduled service and warrently items perfectly. He advised the status and called me after hours me from his home as I had a question/concern that came up. I left so pleased with everything. Well done Team Fletcher Jones.

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DealerRater Dec 30, 2020

Great quality cars!!! Excellent service provided by Wendel!!! He picked me up from the airport and made an online shopping experience comfortable and easy!!! Thank you Wendel!!!

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DealerRater Dec 29, 2020

Car was picked up at my home on time and returned on time. Done with care and respect. Thank you, Fletcher Jones. Great job! I appreciate the job you do!

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DealerRater Dec 29, 2020

Wendel was great to work with. Was thorough and attentive! I had a good experience here and left feeling super excited about my new car.

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DealerRater Dec 29, 2020

When I arrived for my service appointment, John Clough took time to see what our conserns were with my wife's GLC300. He listen to me and made me feel like I was important and not just a distraction in his daily tasks. Our vehicle was completed on time had been completely checked out to insure that the software upgrade was done properly & completely. THank you very much John for the GREAT job. Tom Richmond

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DealerRater Dec 28, 2020

Excellent service as always! Close attention to detail and great communication between service time. I couldn't be more satisfy so it's a pleasure Thank you

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DealerRater Dec 27, 2020

The entire process was very pleasant and fast. My sales girl was great and the finance guy was very quick and efficient and easy to work with, no pressure at all. Thanks Fletcher Jones. The Jeep was full of gas and very clean. Greg P

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DealerRater Dec 26, 2020

Awesome! Denis E. Always the best, looked at newer models whiles my car was been serviced I ended up purchasing a new SUV. All by Denis’s motivation!

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DealerRater Dec 23, 2020

Jolene is great!!!! She is always helpful and professional in all my service needs Really appreciate her timely responses and thorough attention to the service needs of my car

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DealerRater Dec 19, 2020

You are all amazing and make purchasing & owning a Mercedes exceptional. Thank you for always going above and beyond with a smile. Your commitment to excellence is appreciated.

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DealerRater Dec 17, 2020

Great customer service especially jillian in sales department & jolene in service department. Definitely be back for my next car. Thank you so much guys Thank you.

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Cars Dec 12, 2020

Jason Cote has always been professional, he listens and he is always trying to explain the process from start to finish. Always answers you calls or texts. With good information and respect. He has taken care of my last 3 Mercedes.

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DealerRater Dec 10, 2020

I was initially going to purchase my Mercedes out of Walnut Creek, CA where I had purchased my previous Mercedes. The long story short is, my car I had ordered got canceled due to covid, yet no one notified me. So when my lease was up, and my car was supposed to be arriving, I had to start from scratch ordering a new one. Fletcher Jones took care of me, made things right and took the stress of the situation off my back. I'm very grateful for their compassion and willingness to help!

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DealerRater Dec 6, 2020

I had a great experience with Wendel at Fletcher Jones Imports. It was possibly one of the easiest vehicle buying experiences I’ve ever had. No pressure deal. No back and forth to the sales manager. Would definitely buy from him again!

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DealerRater Dec 4, 2020

Did everything online or over the phone. Was able to make the purchase of the car o wanted in a timely manner. Everyone was very helpful @

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DealerRater Nov 29, 2020

John service writer was sensational! Your party is as good as the invitation or even better! Your people and service put the other dealerships to shame.

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DealerRater Nov 18, 2020

What a great guy! Our second time working with Ivan and we were very glad to see him. He’s clear, thorough, and concise, always taking his time to explain details and options. We were in good hands working through the finance and options process. Ivan’s the best.

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DealerRater Nov 17, 2020

Steve Heinrich is great. Took care of the issue quickly, hreat follow up, great product knowledge, super strong interpersonal skills, great customer experience start to finish

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DealerRater Nov 17, 2020

Excellent service! I always bring my car here for service and have never been disappointed. My service advisor, Dave Miller, makes sure my car gets repaired, washed and ready to get back on the road.

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DealerRater Nov 15, 2020

Got what i came for. Service person was very professional and attended to my needs, offered shuttle service and contacted me in a timely manner regarding estimated repairs and pricing.

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Cars Nov 9, 2020

Fletcher Jones was very helpful and true to their word. The buying process was easy and Fred was amazing! I am really happy with my car!!

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DealerRater Nov 8, 2020

Outstanding Customer Service. Everyone was friendly and professional. Service Advisor was knowledgeable, explained the service needed, kept me informed via text message about my car.

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DealerRater Nov 7, 2020

Denis Eich and his team has serviced our cars as if they were their own. Confidence in the work performed to get it right. The ultimate professionals.

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DealerRater Nov 6, 2020

Josh, Promptly checked me in; got a loaner car; put at ease about the issue[ everyone was courteous, friendly . New car--2 days old, and A/C broke. Apparently a computer coding issue. Hopefully a one off incident; so far so good!

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DealerRater Nov 1, 2020

Dennis is good and fast. Service is as good as usual. He really helped me to fix the problem I have been experiencing. That is why I always come to him.

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DealerRater Oct 29, 2020

Wendel and Alex and the manager were awesome, Wendel was extremely knowledgeable and both made purchasing the Genesis G80 easy. Best car purchasing experience! Thx Wendel and Alex!! My wife loves her new car ,Fletcher Jones is#1 in my book and will for sure be back to purchase myself a car in the future and Wendel will be my point person 😀 🙂 Thx again for making me look good fellas.

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DealerRater Oct 28, 2020

Wendel was amazing He helped us through every step of the process and we got an amazing deal. Thanks Wendel for all of your help.

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DealerRater Oct 28, 2020

Dave Miller was great in resolving my vehicle issues on my Mercedes C300. I would highly recommend asking for Dave the Service Department. Thanks Dave

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DealerRater Oct 26, 2020

Wendel was awesome to work with! He worked really hard to find us an amazing car and worked hard to get us a really amazing deal on the car and our trade in!

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DealerRater Oct 23, 2020

Wendel was extremely helpful when my dad and I came in to look at a car that we actually ended up buying. Very good customer service, we are both really pleased with our visit. He was very polite and nice!

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DealerRater Oct 23, 2020

This is the first time I used the service to have my car picked up from my home and returned to my home. It went very smooth and my car was returned within 4 hours. The service was great and JOHN CLOUGH kept me in formed of my service.

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DealerRater Sep 25, 2020

We are happy that we got to meet Kam, he is great! Very helpful, knowledgeable, friendly. Will definitely recommend to friends. Thanks for your help and business.

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DealerRater Sep 22, 2020

friendly staff nice, professional and helpful. Staff were courteous. I liked the fact that the shuttle service was available for round trip service. all around pleasant staff.

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DealerRater Sep 19, 2020

Jolene in service is the best ever. I know her for a few years and provides the best service an is very profesional , Thank you 😊

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DealerRater Sep 19, 2020

I am grateful for the great service I received at your 7100 Sahara location. Chelsie, Alex and Shi were great to work with. Bravo thumbs up!!!

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DealerRater Sep 18, 2020

Wow wow wow wow www wwww ever rtf. Ggvv vghhvg gggggg yghg yfff rrxt tcg ygfyj hgcfcfyyu yftt ycftf yt u tv yvvggy g GG ff

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DealerRater Sep 16, 2020

Dennis has been our service advisor for 10 years and he is absolutely wonderful. He is totally trustworthy and takes great care of our car. He is the best!

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DealerRater Sep 16, 2020

LaRoyne Brown very professional and courteous Car was ready when promised and delivered clean. Car is running like new and overall experience was very positive.

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DealerRater Sep 16, 2020

We have never been disappointed with our treatment at this dealership. The service rep we had for many years left. We miss him, but our new one is also very helpful and understanding.

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DealerRater Sep 15, 2020

Great friendly professional service each time I go in for something The staff all have a friendly caring attitude and they always answer any questions I have

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DealerRater Sep 15, 2020

Mr. Stephen Heinking is an excellent person to deal with. He is courteous, good listener, professional, helpful and totally understand the customer’s need. I’m satisfied owning a Mercedes because I can depend on good and reliable services from Fletcher Jones which it gives me a peaceful mind and less worry about if my car being serviced correctly and properly.

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DealerRater Sep 12, 2020

I had a slight hiccup with regard to my service appointment date. Seems like it was scheduled a week later than I had requested. The Service Director, based out of Newport beach, Ca, intervened, and although my preferred appointment date was not available, I did go in a week later. First class service from the greeter to the service writer, to the rental/loaner staff. My car was not only washed, it was fully detailed. I am nearing the end of my second lease through FJ Imports, and will be looking forward to #3.

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DealerRater Sep 12, 2020

Jay Fields takes amazing care of us. From drop off to pick up our cars are always completed on time, they are washed and ready to go..

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DealerRater Sep 12, 2020

I love Fletcher Jones Imports. Kudos to Jolene Jimerson. Went about and beyond. Caring, keeps me informed of what is going on with my car!

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DealerRater Sep 11, 2020

Steve Heinking, in the service department is outstanding, every single time!!! Also Mike Mondesi is the reason we own two Mercedes Benz. Both are a pleasure to deal with.

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DealerRater Sep 11, 2020

We buy all our cars at this location ( Mike Mondesi ), have all mantaince performed at this location ( Dennis Eich ). Mainly due to the professionalism and courtesy of the personal named above we cannot give anything less than five stars.

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DealerRater Sep 11, 2020

Josh is an excellent service consultant. Very professional,listens to your concerns, easy to work with and always keeps me informed about whats going on with my car.

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DealerRater Sep 11, 2020

I JUST MOVED FROM LOS ANGELES TO LAS VEGAS, THIS IS THE FIRST TIME I TRIED THE SERVICE IN FLETCHER JONES JOHN CLOUGH IS SO HELPFULL IN SERVICE, PROFESSIONAL, FOR MY CAR GLC 300 AND S550 THANK YOU

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DealerRater Sep 11, 2020

Jolene was extremely professional, returned my text immediately. She researched my my concerns, arranged to have my car serviced the next day. Very impressed. Thank you.

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DealerRater Sep 11, 2020

Jason is always professional, attentive and is mindful of my time to ensure quality, quick work is completed! Any deviation from initial work expectations are explained in detail with multiple options for solution provided and Jason has never miss represented himself or Fletcher ones, and that TRUST is critical in repeat business relationships.

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DealerRater Sep 10, 2020

Mr. Dennis Eich is really a trustworthy advisor and easy to work with, professional and alway s keep me posted as to what is going on with my car.

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DealerRater Sep 10, 2020

Awesome staff! Big shout out to Tyler! Tyler went above and beyond my expectations in the service he provided. Sonny was awesome, educated us on the extras that was provided for us including the right maintenance care! Sincerely Waleska and Alex

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DealerRater Sep 10, 2020

I have been coming to Fletcher Jones on Sahara for 20 years. I always have great service. My new service advisor LaRoyne is no exception! He is always available by phone and if it goes to voicemail he returns my call PROMPTLY! Thats important with my busy schedule! He took the time to call me with updates on my repair and let me know the additional service items that were needed as well as items that were needed but could wait. He also sent me a quick email with everything he talked about at my fingertips that I could look over ...

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DealerRater Sep 10, 2020

dave miller is our service manager... he`s friendly, courteous, professional, and most importantly informative...we have never compromised on the servicing of our cars by going to "other" places...and will continue to buy and service at FJ...

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DealerRater Sep 10, 2020

The FJI Team works, on behalf om MB top to bottom in the organization. In particular to my service experience, in working through some scheduling confusion, my Service Rep Jolene worked to reconcile the confusion and in the final analysis I got everything that I expected from FJI! Hats off to the leadership and the team that puts customers first!

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DealerRater Sep 9, 2020

Always friendly and excellent service. Dennis is always such a great help. Also wanted to mention the very convenient shuttle service. Makes life so easy!

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DealerRater Sep 5, 2020

Dennis and service folks are always easy to work with, professional and keep me posted as to what is going on with my car! My ONLY issue is that I have a hard time making online appointments with Dennis. His name doesn't appear in the list of options. You guys need to fix that. Dennis has been my service contact for a long time and I have no interest in changing, but I would like to be able to set appointments online.

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DealerRater Sep 5, 2020

Service was great. My service coordinator Steve heinking was friendly and professional. I like that covid-19 guidelines were in place and followed. Thanks for your help and service.

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DealerRater Sep 5, 2020

The people were very courteous and friendly. The service was as expected and the price was what I expected. The car was nice and clean when I picked it up.

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DealerRater Sep 4, 2020

If you could have ten Dave Miller in your department, you will be exceptional. The gentleman is so professional and courteous. He also answers his phone and text right away. Mr. Miller recognized us as a military family and graciously gave us a military discount for the service. Thank you, Sir!

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DealerRater Sep 4, 2020

Jolene is awesome! She always takes great care of me when any service is needed. Very professional and friendly. Always a smooth process. Thank you!

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DealerRater Sep 2, 2020

It is always a great experience whenever I have my car serviced or whenever I go in to buy or lease a new car. Thank You

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DealerRater Sep 2, 2020

Did my recall work great and I ended up paying zero on my Visit to the service department. I service my own Mercedes to keep my 15 year old vehicles trouble free join

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DealerRater Sep 2, 2020

Never had a bad experience at this dealership. They are friendly, courteous and always ready to help. But most of all they know the vehicles, so when I ask about a problem they know what it is and tell you how it will be fixed and what the cost is. Or if you have a burnt our bulb they replace it immediately. Can't say enough about them they are one reason why I own and buy Mercedes-Benz.

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DealerRater Sep 2, 2020

Josh Sutton is the best! He's always there for me, gets the job done as quickly as possible and makes sure the charges don't break the bank. As long as I own Mercedes, Josh and FJ Imports has my business!

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DealerRater Sep 2, 2020

The service provider was courteous and came at the time promised. Additionally, they knew exactly what the issue was and was able to resolve the problem right away.

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DealerRater Sep 2, 2020

Absolutely exceptional!!! Thank you!! I love the staff and service at Fletcher Jones Mercedes. They have made a great impression on me and a customer for life!!!

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DealerRater Sep 2, 2020

LeRoyne was exceptional, world class service. The team at the loaner desk was outstanding as well. Highly recommend this customer service team. Thank you for a great experience.

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DealerRater Sep 2, 2020

Dennis Eich is why I receive the efficient service from your service center.Dennis always manage to go the extra mile to ensure customer satisfaction.

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DealerRater Sep 2, 2020

Dave took real good care of us. He always greets us upon arrival. He reassured us he would take care of everything and kept us well informed over the weekend

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DealerRater Sep 2, 2020

Great service mr dave give me a very good service and i am very happy and i will recommend Mercedez benz to all my friends

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DealerRater Sep 2, 2020

LaRoyne Brown is the best service advisor. I have followed him from Volvo and Cadillac. I have bought cars from each of these dealers primarily because of the excellent service and friendship he provides.

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DealerRater Sep 2, 2020

Dennis (service advisor) is a truly a pleasure to work with. He is a true asset to your brand. He always go over and beyond

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DealerRater Aug 27, 2020

My experience with Mr. Andres went great, I was in the market for a new car after just trading in my old one, he was very patient with me as I looked and compared different facts between vehicles models, years, etc, as Fletcher Jones Mercedes-Benz has SO many too choose from! But Mr. Andres help me stay on track in terms of safety features for my growing family, ultimately making sure I picked the vehicle that I was truly happy with and would be happy with for a long time. He was knowledgeable, courteous, professional and efficient. I would definitely ...

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DealerRater Aug 26, 2020

Haim and Donny made my car buying experience stress free, simple and straightforward. I would totally recommend them to anyone in the market for a vehicle.

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DealerRater Aug 26, 2020

Chelsy was great. She had the auto ready and we completed the paper work that day and had everything ready for me the next day for a fast delivery. She made it an easy transaction.

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DealerRater Aug 21, 2020

Was super helpful, patient and nice when helping me buy my car! 10 out of 10 would recommend Wendel if you are needing or wanting to purchase a new car!

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DealerRater Aug 20, 2020

I recently purchased an E350 sedan. My experience at Fletcher Jones Imports was everything I expected. My sales associate Chelsey Winter Carter was exceptional in addressing all my concerns. From the time I arrived until I left, I felt like I was the most important customer they had. Alex Valenzuela moved quickly through the finance process, and actually made the experience fun. I highly recommend this dealership and I'll be shopping here again.

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DealerRater Aug 20, 2020

Wendel did a great job helping me purchase my car..he answered all my questions n explained everything in detail ...great customer service thank you

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DealerRater Aug 19, 2020

Wendel was very helpful for me and my husband he did everything to help us we pulled away in our first e class Benz car 2017🤗

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DealerRater Aug 19, 2020

Alex and Wendel they was very helpful and always take care of me professional, and very respectful I would recommend them to anyone who wants to purchase a car! Thank you again Wendel!

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DealerRater Aug 19, 2020

Wendel did an amazing job with helping me through my first car purchase. He broke down everything step by step and made sure i wasn’t lost or confused during the whole car buying process. Perfect example of what a car salesman should be and i know fletcher jones imports is happy to have him.

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DealerRater Aug 19, 2020

John Clough is wonderful and Fletcher is lucky to have him. Monique, who helped me on the phone, is exceptional. You have two great employees.

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DealerRater Aug 16, 2020

I have been dealing with Fletcher Jones since 2008 and have bought two cars there. I bought an E 550 in 2008 and an E 450 in 2018. Although I dealt with different salesmen, service advisors and other staff, I found most of my experiences to be very positive. My service advisors Ryan Cross, who is no longer there and LaRoyne Brown was/is exceptional. LaRoyne does everything within his power to make sure his client/customer is satisfied with the service received. I applaud him for this.

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DealerRater Aug 16, 2020

Great customer service, very polite and professional advisor, service completed on time, car clean. The service advisor kept me updated on progress, just a good experience all around ! The s

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DealerRater Aug 15, 2020

Jason Cote was very helpful I’m satisfied with the service. They pick up the car and drop off with no problem it so convenient.

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DealerRater Aug 15, 2020

Service was fantastic. Laroyn and Rex were phenomenal. Super professional! Very attentive, followed through on all their commitments. The car is beautiful and I absolutely love it!

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DealerRater Aug 14, 2020

Wendel made my first experience buying a car feel really simple and easy. I left feeling confident and happy with my purchase and didn’t feel pressured into anything! Thank you!

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