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Why Fletcher Jones?

 

 

Find Your New FJ Home

You may be asking yourself, “What makes Fletcher Jones a premier dealer?” We could write a book of answers, but it boils down to our leverage in the industry, as well as our dedication to customer satisfaction. Our buying power is second to none, allowing us access to any Mercedes-Benz vehicle you may desire.

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Preferred Owner Benefits

Our Preferred Owner Benefits is one example of our many customer-focused programs. When you become a Preferred Owner, you’ll gain access to the best Fletcher Jones has to offer. For example, if you have a scheduled service appointment, we’ll provide a complimentary car wash with service. Our Preferred Owner Benefits range from Hawaii to Chicago, and everywhere in between. No matter where you’re located in Nevada, we have you covered.
   

Benefits Include:

 


To make life easier, when you visit one of our Service Centers with an appointment and you’ll receive a complimentary Mercedes-Benz Courtesy Vehicle. Contact a Service Coordinator to make the necessary arrangements.
Four-Year Benefits: $1,600, based on 4x service appointments per year @ $100 each.
During high-volume circumstances, non-Mercedes-Benz courtesy vehicles will be available.

When you’re a Preferred Owner, there’s no excuse to drive around town in an unwashed Mercedes-Benz. Preferred Owners can get complimentary car washes at our Las Vegas and Henderson Locations.
See store for Carwash hours.
Four-Year Benefits: $3,000 in weekly hand car washes @ $15 each.

Preferred Owners are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, snack or lunch and our Fletcher Jones complimentary bottled water. Our Lounge also features a business center with High speed WIFI for your browsing needs. Sit back and relax while catching up on the news, sports or weather on our array of flat screen TVs.

To ensure your Mercedes-Benz keeps running smoothly in the long road ahead, we check for the following:

  • Engine compartment fluid levels
  • Inspect condition of belts, coolant hoses, radiator, and motor mounts
  • Under vehicle on lift such as fluid leaks, exhaust system, tire condition, suspension, and brake pads
  • Exterior features like windshield washer & wipers, mirrors, and lights
  • Interior features such as horn, seat belts, windows, climate control, gauges, and much more

Tires are a critical component of your vehicle’s active safety system and your Mercedes-Benz are designed with specific tire requirements to help ensure your vehicle maintains its safety, performance, and handling qualities. We provide you with a complimentary visual tire inspection performed by certified technicians who know your vehicles inside and out.

Preferred Owner Benefits

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Google Aug 15, 2019
 

The guys at the Sprinter service center have a real passion! Top notch service and support. I was travelling through had a small issue and they got me back on the road. Can't thank them enough!

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DealerRater Aug 14, 2019
 

Danielle is always great. She is always cheerful and extremely helpful. The service quality is great with minimal waiting for the job to be finished. I am a repeat customer and will remain so.

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DealerRater Aug 14, 2019
 

Dave Fast has been our service advisor for the last 15 years. He's always gone above and beyond to make sure we are taken care of. We really appreciate his efforts.

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Google Aug 13, 2019
 

The experience of purchasing/leasing a vehicle at Fletcher Jones Imports was by far the least stressful of any I have ever had. Customer service is like no other.

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Google Aug 13, 2019
 

When i made my final decision the salesman Kam came in on his day off to get me the car. Great service

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DealerRater Aug 12, 2019
 

When I first called I was told that I was not eligible for a loaner car 🙁 Even with a nail in my tire, a need for service, needing my brakes checked and I am a Realtor that cannot be without a car. I was told by the young lady that I could wait in the lounge for and hour or 2 for my car. I keep explaining that I could not do this , but she would not budge.(this is my 3rd car with Fletcher & I just spent a day there with my daughter Dana Kernodle for her new car) So I knew this was not right as I never have been treated this way. So I told the young lady I was up-set so I was going to hang up. I waited a couple of days and called back. No problem with the loaner car, and everyone was wonderful. Jason again went above and beyond!!! Thank you DeAnna Forsyth

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DealerRater Aug 12, 2019
 

Ryan Cross truly goes above and beyond to provide you with exceptional service. Wife and I brought both cars in and had everything ready for me to transition smoothly into loaner. Kept me in the loop throughout the day on the progress and at the end of the day Ryan was waiting for me with car washed.

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Google Aug 12, 2019
 

Great experience from start to finish, excellent team and customer service of the highest level.

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Google Aug 11, 2019
 
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Yelp Aug 11, 2019
 

Recently had to have some recall work done on my Mercedes. My service writer Dennis Eich, was his usual excellent self. Everything got done in a timely fashion. The work exceeded our expectations. Dennis has always been very friendly.  He treats you like a friend and not just another customer. He is extremely knowledgeable about the intricacies of the workings of the many Mercedes I've had over the years.

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DealerRater Aug 11, 2019
 

Cookie made my car buying experience a breeze. She was honest, caring, friendly and kind. She made sure I was happy with my purchase and kept in touch with me days after I purchased the car to make sure everything was ok. Would definitely recommend this dealership and would definitely buy a car from Cookie again!

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DealerRater Aug 10, 2019
 

Came in unexpected, was taken care of immediately! Had an afternoon appointment and Denis made sure that I had my car back in order to make appointment.

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Google Aug 9, 2019
 

Great quick service

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Yelp Aug 8, 2019
 

Dennis Eich is the best.  If you need service see him he will take great care of you.

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Yelp Aug 8, 2019
 

I recently moved to Las Vegas from California and had to find a new dealership to service my S550 Mercades Benz. I've been working with SERVICE ADVISOR (JASON), I just wanted to take the time to note that he's been extremely helpful and professional about every issue I've had with my car. I've never left this dealership unsatisfied truly great experience dealing with Jason real honest guy!!

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DealerRater Aug 6, 2019
 

I received great service from the time I arrived until I picked up my car. My car had to be towed and Dennis was there to help me in every way he could.

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DealerRater Aug 6, 2019
 

Meet new service advisor LaRyon Brown taking over for John Saranditis excellent service for 12 years looking forward to working with new advisor for 12 more years

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Google Aug 6, 2019
 

Shane Petersen, sales consultant, was very personable and knowledgeable. He even came to the dealership on his day off so my wife and I could do a test drive prior to purchase. I was very pleased with all the team members we worked with.

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DealerRater Aug 5, 2019
 

Every time I, a female, go into a dealership or repair shop I cringe. I tend to feel like a fish swimming in a sea of sharks who assume I know nothing and want to insult my intelligence or sell me something I don’t need. This dealership and its employees are helpful and courteous. They also don’t push the upsell and just tell you what needs to be repaired versus trying to take every dollar they can. Who knew visiting a car dealership would be a pleasant experience?

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Google Aug 4, 2019
 

My wife and I just bought our first Mercedes-Benz a GLC 300, this was the best car buying experience ever, thanks to Thomas!! He was very knowledgeable and patient answering all of our questions, he made me and my wife feel comfortable throughout the entire 3.5 hours, process. We also enjoyed working with the. Rest of FJ team. This will definitely not be our last time.

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Google Aug 3, 2019
 
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Google Aug 3, 2019
 
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DealerRater Aug 3, 2019
 

Fantastic customer service. Everyone is super nice and always so helpful. I had all my questions answered and the service was quick. Always a pleasure visiting the dealership

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DealerRater Aug 3, 2019
 

Great service and people, this is by far the greatest Mercedes Dealership in America. Service writer waiting for us to the ease of getting the loaner car. Exceptional!

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DealerRater Aug 1, 2019
 

Dennis was extremely knowledgeable and helpful when i needed repairs done on my C250. This is the second time i have had repairs done with him and both interactions were great.

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DealerRater Aug 1, 2019
 

This was by far the best experience I have encountered with purchasing a vehicle. Shai was wonderful to work with and I would certainly purchase from him, again. Doris and Maxine were a great team and always inviting post-purchase visits. The entire dealership was full of warm and inviting staff. This was truly a wonderful experience.

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DealerRater Aug 1, 2019
 

Danielle was very helpful and responsive to the drop in service request and service provided was faster that the estimated time - so excellent service and got me on my way faster than anticipated!

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Yelp Aug 1, 2019
 

I don't think I could have had a better car buying experience than I did at Fletcher Jones Imports. I was in the market for a slightly used car, and found just the car I wanted here. Although it wasn't a Mercedes, it was a 2016 Nissan Maxima, with only one owner. The car looked good as new and better than any Nissan I've ever been in. Upon test driving, they let me know that they would change the tires for me as it wasn't set to their standards. I was so pleased with the service I was receiving before even driving off!! Financing my car was the smoothest part of the process. The head of their finance department took incredible care of me, offered help with finding insurance, and continuously looked for the lowest percentage rate she could for me. The delivery of the car was flawless. Although my process was drawn out a little due to activation of insurance, once I arrived to pick up my car, Jacob showed me all the features in my car as well as set up my phone to the cars Bluetooth. I drove away completely satisfied with my car buying experience and I wouldn't have wanted it any other way. Thank you everyone at Fletcher Jones Imports and especially Maxine for all the care you put into my experience!

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Yelp Jul 31, 2019
 

Best customer service from entry, sales, finance, to delivery.  Everyone was friendly and truly demonstrated above and beyond customer service.

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DealerRater Jul 30, 2019
 

My buying experience was amazing. Shane was extremely patient with all of our questions. I would highly recommend that if you are in the market for a Mercedes Benz product that you ask for Shane.

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Yelp Jul 30, 2019
 

Anything you need they can get done here!! This dealership has been my go to for cars since i was 17. They are so friendly and professional, not to mention the amazing store they have. All the cars being on display really adds to the luxury experience you would expect in a place like Mercedes Benz. All of the offices are very nice clean and modern and all of the employees make you feel welcomed. The finance department is far and away the best part of this store even though the entire place is great. All of the employees in the finance department are top notch. I spoke with maxine and she was able to get done everything i needed and more. In total this is the place to go if you ever need any car. Even if not a Mercedes they also have used cars on their lot such a Honda's, Nissans,etc for great prices.

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DealerRater Jul 30, 2019
 

Ryan Cross is my service advisor and I always use Jose.. My car is fixed the right way every time I bring it into this dealership. I would recommend them to anyone.

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Google Jul 29, 2019
 

Fletcher Jones is the best place to buy a Mercedes. It is my second car I purchased there. I was very happy with all the people in the service center too. I was also very happy with Thomas Bucca. For a Salesman he was a delight to work with for information and speed of service. Thank you Thomas and Fletcher Jones. Berit Metz

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Google Jul 28, 2019
 
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Google Jul 28, 2019
 
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Google Jul 26, 2019
 

I highly recommend Jay Fields if you’re considering a Mercedes! He is very friendly, knowledgeable and genuine. We had a great experience, unlike some other dealerships we’ve been to.

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Google Jul 26, 2019
 
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DealerRater Jul 26, 2019
 

Danielle was fantastic! Always the best! Would recommend you bring your Mercedes Benz here! She is the best! Curtis was always there to help! This is the place to go!

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DealerRater Jul 25, 2019
 

Kudos!!!!!to your service agent...Jason Cote and to the car loan department. Service was fast and friendly. Mr Jason Cote was very concerned about the problem that I was telling him concerning my Mercedes and asked specific questions to better service my vehicle

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DealerRater Jul 25, 2019
 

This is my second visit to this dealership and so far both are exceptional. My service advicer Jolene is always on top of my visit. Very friendly, knowledgeable and always on time and made sure that I'm given the best and fast attention for my visit.

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Google Jul 24, 2019
 

Excellent, as always!! Thank you, Dennis Eich!!

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Google Jul 24, 2019
 

Love my Mercedes and love the team in service department! Always keeping my ride enjoyable and safe!

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DealerRater Jul 24, 2019
 

The source of the raw fuel i was smelling was quickly diagnosed and one-hundred percent covered by my warranty. As always the staff were wonderful.

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DealerRater Jul 24, 2019
 

While on vacation in Colorado...our 04 C320 had an issue with the alarm system. When the doors were unlocked with the fob the alarm would sound and eventually turn off. Had to use the valet key to enter the car. Very nerve wracking. Upon return in to FJI service dept where I met Mr. Laroyne Brown. Immediately took charge and ensured me that it woruld be repaired in a day or two. Which it was. He arranged for transportation to another destination and when the car was repaired (rapidly, the next morning) he ,again, sent a driver to pick me up for the return trip. Our C320 was serviced and the siren was repaired. All is well and no more fear of pressing the 'unlock' button on the fob. =) Laroyne was great...kept us informed as the repair progress etc. Very nice man and a pleasure to talk to.

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DealerRater Jul 24, 2019
 

She is super patient, gave plenty of updates, explained everything and made me feel like she cared. She has great customer service skills and is an asset to the dealership. Coming in after an auto burglary isn’t fun, but she made the experience pleasant. Thank you Danielle

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DealerRater Jul 23, 2019
 

I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) and was met by Nick. I explained the issue and Nick said he'd take care of it. I was in & out of the dealership in 15 minutes. Well done Nick!

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Yelp Jul 22, 2019
 

I wish all car buying experiences were like this. We visited Fletcher Jones Imports for a specific car & there was no upselling or any other pressure tactics they use at other lots. Shai Winograd, our salesman, was absolutely amazing. He went well above and beyond the norm.  He even took our 7 year old (a car fanatic!!!) for a test drive in a Fisker Karma while we waited for my car to get out of detail. Everyone that we dealt with there were courteous & respectful. Even their follow up customer service is excellent. I recommend Fletcher Jones Imports & Shai Winograd to anyone looking to buy a car, you will not be disappointed.

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DealerRater Jul 22, 2019
 

I finally found my Service Rep!!! Josh was amazing and I'm not easy. I wanted all the parts that were taken off the car. My car was in serious need of service and the estimate scared me to death. I have to say that it's like a brand new car and drives like a dream. I spent just short of $10K but it was worth every penny. She drives like a new car, I will never take her to another person/company for service again as long as Josh is there. The option was to buy another car and just trade her in. I didn't want another car. I love my little car and wanted her restored. Josh earned my respect and my trust. Thank you Josh and the guys in the service department for being so kind and honest. I'm BACK!! Jackie Salvitti

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DealerRater Jul 22, 2019
 

Your service advisor Ryan Cross explained thoroughly the problems with the vehicle in a detailed fashion. He performed necessary work and gave me a prognosis for the vehicle .I trust him to take care of all our issues with the Mercedes . He definitely is a experienced and knowledgeable service advisor. Thank you all PS. The loaner car needed vacuuming inside and in the trunk

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DealerRater Jul 22, 2019
 

This Young Shane Who Help Me Was very nice and professional very helpful And He Even came To help me with My Car Thank You

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Google Jul 22, 2019
 

The staff did an excellent customer service and even walked an extra mile just to make our experience memorable. Thank you all you do!

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DealerRater Jul 20, 2019
 

Curtis Cherry has always given great service. I drive 45 minutes to go to this dealership, primarily because of the service I’ve always received here, while I live 5 minutes from another dealership that didn’t always give good service more than once.

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DealerRater Jul 19, 2019
 

I always use Fletcher Jones to take my car in for service. Jolene Jimerson is my go to for service needs. She was always helpful as an assistant in sales and proves it even more in service, I have been using Fletcher Jones dealers for more than 36 years. I love the dealership. Everyone from Rex Rabin, my sales person, Tom Zumba, sales manager, Ivan Hoff finance, Maxine Linihan finance mngr., Curtis Cherry, service manager, Azalea’s Hann service manager asst., and Cheryl in rental. Every employee of this dealership makes you feel valued. Can’t wait fo some new models to come out,

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Google Jul 19, 2019
 

Purchased a pre-owned vehicle from Fletcher Jones. Had a great experience. Salesman Kam was excellent to work with, super friendly and got the deal done. They were professional from start to finish, including free registration of the purchased vehicle. Excellent post purchase support. Highly recommended. Will be our first stop next time we are in the market for a new vehicle.

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DealerRater Jul 18, 2019
 

They provide you with excellent service and very friendly and helpful. They fix the car as quickly as they can. I can get the car back on time. Thank you

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DealerRater Jul 18, 2019
 

The staff and managers are outstanding individuals functioning truly as a team. Service and Sales department take initiative and exceed expectations. This is the first time in decades I’ve enjoyed service appointments. Thank you Dave Miller. An auto is more than a means of transportation. It is an experience to enjoy: mountainous terrain, coastline, gorgeous skylines, rolling hills and more. I enjoy driving and have for over four decades. The sheer joy I derive from driving an auto is comparable to traveling through vast regions of Germany, Austria and Bavaria. The Alps, a Mercedes and a fine beer fit me better than my nicest evening wear. In the United States, driving a Mercedes to buy “beverages” or riding as a passenger on Pacific Coast Highway are as enjoyable! The engineering, components, and comfort make for a fine ride.

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DealerRater Jul 18, 2019
 

Fast in and out service, knowledgable persons, very helpful in addressing all questions regarding the vehicle. Definitely will come back again for other service needs. Clean garages.

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DealerRater Jul 17, 2019
 

Ryan Cross my service adviser at FJ Import is outstanding. He is probably the reason I keep coming back. Over all very happy. PS also courtesy shuttle drivers are very nice.

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DealerRater Jul 16, 2019
 

I love bringing our vehicle here. Josh Sutton is exceptional at his job always straight forward and caring. The service dept. always performs greatly. I needed to be shuttled from and to the dealership and I had the great pleasure of having Mark Miller as my driver, great person, really loves his job and made my ride exceptional with great conversation.

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DealerRater Jul 15, 2019
 

All aspects of our car purchase were great. Our sales rep (Cookie) was excellent as she followed through to insure everything about the purchase and delivery of our car met or exceeded our expectations. We would absolutely purchase another car from this dealership and sales representative again!

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Google Jul 15, 2019
 
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Cars Jul 15, 2019
 

My exclusive dealer for many years. Best I've ever dealt with! Everyone is a VIP at Fletcher Jones, and not just pre-purchase as is often the case. Two thumbs up, all the way up.

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DealerRater Jul 14, 2019
 

Excellent service from greeting to closing on the purchased car. We are all happy that we switched to Mercedes Benz quality and service. Shane was extremely accommodating and patient also very knowledgeable and was happ with our initial choice not to buy this particular suv as interior color wasn't our choice but we glad we did and salesperson attitude (not pushing) made the deal happened. We own two Mercedes products now - switched from Volvo. My wife said that she didn't drive a car till she drove Mercedes and we own Mini Couper, Volvo XC90. That is it Mercedes from now own till we upgrade to Rolls Royce.

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DealerRater Jul 14, 2019
 

My service advisor is the reason I keep coming back to this dealership. He always goes out of the way to take care of my vehicles needs.

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Google Jul 14, 2019
 
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Google Jul 13, 2019
 
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DealerRater Jul 13, 2019
 

Dave Miller did a great job with customer service making my service experience at ease. The dealership provided a complimentary vehicle which really helped so I can continue with my everyday routine thank you

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DealerRater Jul 12, 2019
 

I took my Mercedes into Fletcher Jones (Las Vegas) this morning for the two-year maintenance service. I was prepared to wait at least 4 hours for this service to be completed. However, to my surprise, the service was completed in 2 1/2 hours. My Service Consultant, David Miller, was very helpful and very knowledgeable. I decided to add the "Smog Test" to my service and Dave was able to do this for a nominal fee. Dave is very professional and should go far with his career at Mercedes.

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DealerRater Jul 12, 2019
 

I had a great experience with Danielle easy in and out. I was not able to meet her at first due to my Vehicle being towed In while I was at work. she called my and told me she was my advisor and give me her direct number and kept me informed the whole time.

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DealerRater Jul 12, 2019
 

Great experience as usual. I was able to book my A1 annual vehicle maintenance via text. I was able to select the date and time I wanted my appointment without difficulty along with obtaining a loaner. Excellent service and very professional. Thanks Dave Miller.

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DealerRater Jul 12, 2019
 

Danielle Kerley was really great to work with. I came in worried about my tire and it blew out as soon as I pulled up. Danielle went above and beyond to take care of me that day. She got me a loaner car and took care of the service I needed. My mom was across the street at the dentist and I was able to go back and get her without missing a beat. Thank you Danielle for the excellent service.

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DealerRater Jul 12, 2019
 

The person that helped me with the loaner really went above and beyond to help me drive a car that I was comfortable in. Dave, my service advisor was so friendly, reliable and took the time to go over what was wrong with my car so I could tell the place that I bought it from. Thank you!!!

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DealerRater Jul 12, 2019
 

Shane and everyone else made the whole process super easy! Everyone was so nice! I switched over from BMW, And already this dealership has way better customer service. Shane was one of the best sales people I’ve dealt with. Made sure I understood everything, and wasn’t pushy at all.

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Google Jul 11, 2019
 
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Google Jul 10, 2019
 

There was some miscommunication and disconnect in my last review and I have taken care of in response to the matter, I always have a pleasant experience here, and I am thankful to see they take their customer service very serious, Azalia and Josh went above and beyond to solve the situation and I am very pleased and grateful. thank you guys!

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DealerRater Jul 8, 2019
 

Very good & professional service rendered; would use this person again; tks for the excellent work; very knowledgeable of process & car; response time was great also

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DealerRater Jul 7, 2019
 

Always great service at Fletcher Jones. Dennis Eich has helped me with service for 3 years and he is always on top of things. It is always like visiting a friend when I see Dennis.

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Google Jul 7, 2019
 
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Google Jul 7, 2019
 
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Google Jul 7, 2019
 

Exemplary customer service and salespeople! Including the financial department. If you're buying a Mercedes Benz let Fletcher Jones Imports handle your business!

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Google Jul 5, 2019
 
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Google Jul 5, 2019
 
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Google Jul 4, 2019
 

Service Manager Curtis is very helpful and professional

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Google Jul 3, 2019
 

Professional, expertise and excellent customer service by Kevin O'Boyle and Mike Rocha. They went above and beyond to make sure that my car purchase was memorable, leaving no stone unturned until I was completely satisfied. I thought my purchase was complete but they had one more surprise for me! Jacob came over and paired my phones. He even explained the navigation system and made sure I had no other questions about any of the other functions inside. I was stocked up with water for my drive home even. Nothing but the best when you shop with these guys!

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DealerRater Jul 1, 2019
 

The Service advisor is honest about the time required to do the job and scheduled service in a timely manner. The job is well done in a promised time frame. Very happy!

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DealerRater Jun 27, 2019
 

People work all together to make the service a short and effective one. Thanks a lot for their effort To make my waiting time minimal.

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DealerRater Jun 27, 2019
 

Dave Miller was very professional and delivered everything he promised. Was also extremely cordial and estimated the cost within several dollars. All said this was my best experience at a service appointment.

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Google Jun 26, 2019
 
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DealerRater Jun 26, 2019
 

Dennis Eich has been our service advisor to 13 years and excels at his job. His friendly, professional assistance, and the quality workmanship of the mechanic team, is a large part of why my wife and I have purchased 7 cars from Fletcher Jones.

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DealerRater Jun 26, 2019
 

Friendly team, with great customer service. I appreciate they resolve all issues with my vehicle. Danielle kept me informed at all times of what was found and will be fone with my car. Thank you Danielle.

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DealerRater Jun 26, 2019
 

FLetcher Jones Imports has kept my 2002 SLK 320 run and look like new. It receives all the services that my long term advisor, Dennis Eich., recommends and the periodic detailing makes the car look like when it was on the showroom floor.

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DealerRater Jun 25, 2019
 

Went for recall and was greeted by Dave Miller.He was excellent explain to me the whole procedure.Very polite and knowledgeable. Shuttle service was excellent. Only one thing I wasn’t happy about .When I received my car at the valet lounge I noticed my front license plate was bent on one side.I asked the gentleman who gave me a car about it.And his response was very careless saying:O that’s from the car wash. When I got home I noticed I lost two chrome caps When plate was bent. It is not big problem and I will fix it on my own but just made me feel bit disappointed. I sent the email to David Miller and he responded with offer to get back and he would like to take a look.Unfortunately I’m leaving overseas for a month. Again David Miller is a great. Thank you for reaching to me. Best regards Zoran

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DealerRater Jun 25, 2019
 

Ryan Cross is as always the best, from the start when I dropped my car till the time of pick up. Fast, efficient and helpful. Thank You!!!

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DealerRater Jun 24, 2019
 

DENNIS EICH IS THE BEST ALWAYS THERE TO HELP THE STAFF IS THE BEST THIS IS ONE OF THE BEST DEALERSHIPS I HAVE GONE TO THE SERVICE DEPT IS WONDERFUL ALONG WITH DENNIS THE SERVICE TECHNICIAN KYLE IS JUST THE GREATEST GETS THE JOB DONE RIGHT THE FIRST TIME I CANT SAY ENOUGH ABOUT DENNIS HE WILL GO TO BAT FOR YOU AND EVEN CALL MERCEDES TO MAKE SURE YOUR CAR IS FIXED AND YOUR HAPPY THE SERVICE MGR IS NEW BUT IS ALWAYS THERE TO HELP CURTIS FITS RIGHT IN ONE OF THE BEST DEALERSHIPS THE SALES STAFF IS THE BEST I WILL NEVER GO ANY WHERE ELSE HONEST AND DEPENDABLE THANK YOU DOC I HAVE AN S 550

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Google Jun 23, 2019
 

Working with Mike and the rest of the crew make buying a car s wonderful experience.

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Google Jun 23, 2019
 

Rex is amazing. He is customer-centered and is a true champion sales person. Rex has a positive spirit and is very valuable for me and to your company. Thank you.

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Google Jun 23, 2019
 

I bought my smart car there love it

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DealerRater Jun 22, 2019
 

At 110,000 miles, I was due for a thorough service, including transmission, in my ML320 CDI Diesel drivetrain, but as usual with a sturdy diesel, the engine needed no more than an oil change. Their were some first time services needed though. The Auxillary battery needed to be changed, and the steering rack and pinion bushings needed to be replaced, but your prices were less than the local Firestone. I also had a detail included to help preserve the paint finish in the desert heat.

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DealerRater Jun 22, 2019
 

She was nice, personable. Had to go back after the oil change , bcs sensor came on. She got it fixed right away. No complaints at all.

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DealerRater Jun 20, 2019
 

I never really wanted a Mercedes but once my husband purchased a “bowling ball gift” I fully understand why Mercedes has been around since the beginning of time I must say that everyone treats you with respect. They are always so willing to help you out however they can and if they cant help they find someone who can.. There’s so many dealerships out there but Fletcher Jones has an amazing customer service standard that makes you feel secure knowing that you paid for a great vehicle and the exceptional service to go with your purchase “You get what you pay for”

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Google Jun 20, 2019
 

Service did a great job on my GLC. Laryone was fast, professional and courteous. Thank you for making sure I got to my next appointment on time.

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DealerRater Jun 20, 2019
 

Outstanding and very happy with the service of the vehicle and the customer service I received during my visit. Thank you Joleen it was a pleasure meeting you.

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DealerRater Jun 20, 2019
 

As usual, the whole staff is professional, helpful and deliver the service on time. Loaner car was clean and they are always so accommodating with my schedule.

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Google Jun 19, 2019
 

Sweet ride

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DealerRater Jun 19, 2019
 

Very good customer service in all areas (discussions with service department representative Dennis, very nice loaner car, update status of car repairs, easy return of loaner and friendly cashier).

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Google Jun 18, 2019
 

We love our Mercedes and Fletcher Jones Imports! Chris Monzo and Shai Winograd are both amazing to deal with.

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Google Jun 18, 2019
 

Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on Jason Cote with the service department. Jason went above and beyond when I brought my car into service to get get a panel fixed in the wheel well when I replaced my own headlights. The whole procedure upon arrival is by far the best I have experienced in all my time of taking cars to dealerships to get serviced. I even had a question about tire and wheel size differences that had nothing to do with what was getting done and Jason took the time to research in front of me and give me very detailed information about my particular vehicle. Something I have not experienced in a service department before. They usually are very fast to just get you checked in so they can get to their next check in, not Jason. I did not wait in the lounge but I did walk through and I was extremely impressed by how nice it was compared to most other dealerships. All in all, if you are going to the service department here ask to see Jason. If I was the gm of this dealership I would have to give this gentleman a raise to make sure he stays for a very long time. The only thing I didn't like was having to schedule with people in a call center off site who have no idea about cars or anything to do with cars and who might need a little more training and one of them hung up on me because I asked a question when al she wanted to do was book an appointment.

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DealerRater Jun 18, 2019
 

This was my first visit to Fletcher Jones in Las Vegas. I was greeted and treated by friendly, professional and respectful team members. A thorough all points inspection B service.. Excellent service all around.

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Google Jun 16, 2019
 

Always love going to Fletcher. Hands down the best Mercedes Benz location in Vegas

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DealerRater Jun 15, 2019
 

Dennis continues to go above and beyond to make me and my family happy. He is an asset to your dealership and you should be very proud to have him on your team

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Yelp Jun 15, 2019
 

Jolene is consistent in her delivery of excellence.   Each time I arrive for service on my vehicle has been a smooth  amd efficient transaction.

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DealerRater Jun 14, 2019
 

Always such a great experience and superb service Josh Sutton always takes an amazing care for me in my car and Moses the mechanic always deals with my smart car those are the two best people and their work is amazing they definitely know how to do customer service

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Google Jun 14, 2019
 

Great experience. My salesman Joseph was very professional and attentive. Every part of the process was easy and streamlined. I look forward to coming back again.

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DealerRater Jun 13, 2019
 

Haim was very helpful in all aspects.Originally I had no intentions to purchase a car but once I saw the the car in the showroom I was struck by it's beauty.It appears Haim was the only one noticing me as a potential customer and closed the deal without hussle.Good radar

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DealerRater Jun 12, 2019
 

My first time having Jolene as my service advisor; she was great. As usual, everything was done efficiently and with excellence. P. S. John S., we are praying for you and your family.

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DealerRater Jun 12, 2019
 

In and Out in 2.5 hours!!!!!!!!!!!!!!!!!!!!! What else can I say? I think that says it all! I can't think of another eighteen words that need saying

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Yelp Jun 12, 2019
 

Stopped by the FJ location on Sahara with my daughter to see if the new 2020 GLS were out yet, was greeted on the lot by Haim Beja. Got the information I was looking for (not available yet btw) and decided to check out a nice used model they had. Long story short, ended up driving the SUV home after a test drive and some very relaxed conversation on the pricing. Vehicle was perfect for me, Haim did a great job and knew his stuff and the rest of the staff was A+ too. I'll likely use the Newport Beach location for service (near my home) but will also use the Vegas one as I'm out there a lot. SUV ran flawless on a 5 hour drive home, very happy. Highly recommend

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Google Jun 12, 2019
 
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DealerRater Jun 12, 2019
 

Great service each time, highly recommended. Helping with everything to make the client happy. Available anytime with fast response, I will definitely keep buying my cars with Haim

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DealerRater Jun 11, 2019
 

Shane made everything easy and quick, explained everything and made my decision really easy; he was friendly courteous and truly made us feel special. Ivan in finance is amazing, second time we have the opportunity to work with him and will keep going back! Everyone is professional knowledgeable and service oriented. The customer service experience at FJ Imports matches the brand! Well done!

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Yelp Jun 10, 2019
 

Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on the Jason Cote with the sales department.  Jason went above and beyond when I brought my car into service to get get a panel fixed in the wheel well when I replaced my own headlights.  The whole procedure upon arrival is by far the best I have experienced in al my time of taking cars to dealerships to get serviced.  I even had a question about tire and wheel size differences that had nothing to do with what. Was getting done and Jason took the time to research in front of me and give me very detailed information about my particular vehicle.  Something I have not experienced in a service department before.  They usually are very fast to just get you checked in so they can get to their next check in, not Jason. I did not wait in the lounge but I did walk through and I was extremely impressed by how nice it was compared to most other dealerships.   All in all, if you are going to the service department here ask to see Jason.  If I was the gm of this dealership I would have to give this gentleman a raise to make sure he stays for a very long time. The only thing I didn't like was having to schedule with people in a call center off site who have no idea about cars anything to do with cars and who might need a little more training.

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Google Jun 10, 2019
 

Smooth Transaction, I got Excellent condition car, everyone really helpful.

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DealerRater Jun 10, 2019
 

Excellent professional service., knowledgeable of his products Will definitely really these dealerships. Courtesy Vehicle was exceptional. Apps sometimes freezes. Service quality was exceptional. Will be back again for regular maintenance services

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Google Jun 10, 2019
 

Is always a pleasure

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DealerRater Jun 9, 2019
 

AMAZING CUSTOMER SERVICE AND THE NEW SHUTTLE SERVICE IS EXCELLENT MY SERVICE ADVISER DAVE MILLER WAS VERY PROFESSIONAL AND PROMPT MY CAR WAS FINISH AT THE TIME I WAS GIVEN .NO ISSUES .

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Google Jun 9, 2019
 

Top notch Sprinter mechanics.

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DealerRater Jun 8, 2019
 

As we were traveling through the area in our sprinter RV we called and got an appointment on a Saturday for our 20,000 mile service and they got us right in and they also had the passenger airbag recall replacement!! Excellent service and convenience, thank you Mercedes!

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DealerRater Jun 7, 2019
 

I had trepidations about buying a new car but it was a seamless process from Josh to Shane Shane his understanding listening and makes it happen and he does it all with a smile I would buy every car from Shane

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DealerRater Jun 6, 2019
 

I purchased many cars in the past, However buying my last vehicle from Shane Petersen and Matt Pfizenmayer was the best experience I ever had , professional and humble, honest and efficient, I will recommend Fletcher Jones imports and Shane and Matt to anyone shopping for vehicle. Thank you for all of the hard work you guys have done for me. I hope management will recognize the greatness of these employees.

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DealerRater Jun 6, 2019
 

My new service provider was really friendly and helped me get my service done in a timely manner. He made sure to review what was recommended and what i was getting done.

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DealerRater Jun 6, 2019
 

Ryan Cross is a true asset to your brand. He's not just concerned about the the check in process but takes his time to really find out your needs. He make it a whole great experience.

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Yelp Jun 6, 2019
 

Always top notch service. Very courteous, never any surprises.

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Google Jun 4, 2019
 

My husband and I came to browse the lot because we have owned and leased a few Mercedes in the past and currently own. We were very new in town...just moved from Pittsburgh a few days before and were just down the road getting some lunch when we figured we would tour the dealership for our future maintenance needs. And honestly we've been branded and absolutely adore MB so we like to keep up with the new features and vehicles so it's always a treat to browse. We have traveled all over the country with our MB Sprinter and I promise you FJI is a top facility especially appearance wise...it's beautiful, new and clean. We would be happy to entrust our vehicles to this dealership. Then I came across a white 2013 SLK 250 out front that I couldn't believe had such low mileage and well taken care of. It was the kind of vehicle I've always kept my eyes open for even when not fully in the market for a purchase. It had all the specs I wanted in a vehicle except a backup camera and lane keeping assist. It was just a year or two too old to have those features..however those are added luxuries that are relatively unnecessary if you are a decent driver, so I overlooked them to get some more info on the rest of the features..and it had alot of "bells and whistles" for a '13. I've always gravitated towards that body style..with the more defined edges of the SLK that got smoothed out with the SLC. So I was definitely intrigued by this vehicle. Shai was such a nice, no pressure, knowledgable salesman and after a test drive...I got excited at the possibility of coming from snow ridden Pennsylvania to sunny Las Vegas in a (brand new to me) convertible. Even though we weren't planning on purchasing.... the car was so low mileage and clearly taken care of (minus a ding in the door and scratches on the side panel..we didn't see in the bright sun light....saw it after we returned home....but it's used, as is, so we will get that fixed later)...anyway, I decided to purchase the car. The process was pretty stress free. Shai was great. He took us for a brief tour of the dealership, which we were impressed with. Alex was great in finance . All the employees we met were very personable and down to earth yet professional. There was a hiccup with the smog test and 20k. We were assured several times it was done and it wasn't. Wasted some time at the DMV too. However the manager was quick to rectify the situation and we felt it was taken care of in a professional and acceptable manner. We understand things sometimes fall through the cracks, especially at such a large facility...it just takes one person to make a minor mistake or forget to check off a task to inadvertantly creating some dissatifaction...but that's reasonable...it's the recovery that matters. And we feel this dealership adapted well and took care of everything quickly. Shai was with us through every step and deserves alot of kudos for taking the extra care to give great customer service. Thank you to everyone at FJI and believe me I'll be back for another (and probably another) in the future. The only recommendation I have is in past purchases and leases the MB dealerships in PA and VA give the purchaser a gift such as a cake or pastries and a little note thanking you for the purchase. It adds a special touch that makes a MB purchase even more special...its not necessary but it IS memorable.

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DealerRater Jun 2, 2019
 

Everyone was very helpful including the valet guys that were able to explain and demonstrate a few things on my car, even though on a Saturday they were very busy.

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Yelp Jun 2, 2019
 

I went to FJI this afternoon to see and test drive a new A220.  My salesman was Jay Fields. I have shopped for many cars at many dealerships over the years.  But I can't recall a more professional and pleasant dealership / salesman experience.  Jay is experienced, knowledgeable, and pleasant.  He allowed a pretty long test drive so I could answer my questions about the car and it's features. Whether or not I buy a car here, I can recommend shopping here.

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DealerRater Jun 2, 2019
 

I had a great experience with Fletcher Jones Imports and specifically, Cookie. She helped me build my new GT63s 4 door coupe and followed up with me in the months I waited for the car to be built, shipped and delivered. She went out of her way to ensure I was able to pick up my car in the appropriate timeframe. I am so happy!

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DealerRater Jun 2, 2019
 

There's NO words to describe how amazing this experience was. Honestly, it was better than VIP, I felt like "ROYALTY". Everything I wanted Shane Petersen made it happen for me, along with some other wonderful people; Chris, Lady "M" & Lady "D" (The Women of Finesse)! I arrived expecting the whole Wheeling & Dealing Drama of car buying. Instead I left feeling extremely BLESSED! The entire process from start to finish restored my respect for car salesmen. "Integrity" would best describe my experience, but don't take my word go see for yourself. I Gaurantee... You'll be so amazed and so glad you did! From the time I arrived until driving away, I was treated with personal attention and total RESPECT!!! To My New Extended Family; "Special Thanks To You All" Extraordinary People Providing An Unbelieveable Experience!!!

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Google May 31, 2019
 

Great service. They do a awesome job and always stand behind their work.

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Google May 31, 2019
 

Took my mom's car here for airbag recall from the moment you pulled up staff members were friendly and eager to help but what takes the cake in overall service was the shuttle driver Mike was even more amazing than the cars they had on their lot he has the most friendliest the best customer service I have ever witnessed or had. He went above and beyond to make it easy and a pleasure to be in his vehicle. He made you feel like you were in the car with family, by the time me and my sister got out of the car to pick up our vehicle we wanted to invite him and his family over for dinner he is truly amazing. I would suggest having him training all employees on customer service

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DealerRater May 31, 2019
 

this dealership is an example what a buying experience should be from the GM Steve Kaplan , my sales Jay Fleilds, Maxine in Finance, Ryan in service-

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DealerRater May 30, 2019
 

On our numerous visits to FJ over the years, there have been incidents. Those were escalated, and others were resolved at the Dealership. Since the arrival of Curtis Cherry, there's been an obvious positive atmosphere uplift in the Service Department. Mr. Cherry knows his Mercedes~Benz vehicles, and offers knowledgeable insights at every opportunity! It's a comfortable setting coupled with the remodeling of the Guests' Lounge! It appears that each area communicates with other areas offering a seamless experience 99% of the time! We've owned these vehicles for over 30 years, and are very proud to continue to drive them as they represent our pleasure for luxury, comfort, and safety!

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Yelp May 29, 2019
 

Jolene in service is fantastic. I will definitely be using her in the future. She is very communicative and kept me informed of everything being done to my car the entire time. I would highly recommend her to anyone with a Mercedes that needs servicing.

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Yelp May 29, 2019
 

Jolene Jimerson was friendly and professional.  She helped me on my service, she even get me discounts which same me a lot money.   She worked with me to fit my schedule.   I had great experiences with her.   If you can, Ask for Jolene to help you, it's not everyone else is bad, it's just just she did outstanding job help me.   Also, I have mention she does really good job with communicating with me, texting, calling, always kept me updated on the statuses on my vehicle.  Thank you, Jolene.

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Yelp May 29, 2019
 

I've always had great service from Fletcher Jones, especially from David Fast, he is the real star there. He is genuine with me and also with the mechanics and crew there. A trusted advisor!

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DealerRater May 29, 2019
 

Josh Sutton always makes it a pleasant experience from drop off, acquiring a loaner to pick up once service is complete. All loaner vehicle staff practice excellent customer service.

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DealerRater May 29, 2019
 

I always have a great experience when I bring my car to be serviced. from the start to finish it always flawless. plus my car is always washed when I get it back.

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Yelp May 29, 2019
 

Excellent service I was 2 hours late after the service department was closed to pick up my car and I forgot to call to notify them that I was going to be late , and when I walked into the dealer to ask if it's still ok for me to take my car from the service department, 3 employees of the Mercedes dealer worked outside of there department to make sure I get my car back in no time and they made sure that everything was good. Excellent service I'm proud of you guys

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DealerRater May 28, 2019
 

I routinely have my GLE serviced here, and the service is always phenomenal! Great communication regarding what has been done/what needs to be done. Every staff member is professional and more than accommodating when questions arise!

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DealerRater May 27, 2019
 

So I have never dealt with a salesperson who goes to the extent and effort that Cookie does. I had an issue with my car and wasn’t able to make it to her side of town. She had a porter come pick my car up and make sure it was fixed. She’s not only thorough and knowledgeable on ALL aspects of the cars she sells (huge pet peeve for me is a salesperson who knows less about the car or product than I do ) but her customer service far and exceeds the high standards I have for a dealer where I’m spending 200k for a car. She is truly and asset to Mercedes Benz!!!!

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Google May 26, 2019
 
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Google May 25, 2019
 
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DealerRater May 24, 2019
 

I have been having my car serviced at FJ for twelve years now and have always been been pleased with the level of service I have received. Josh Sutton has been my service writer for most of those years and always keeps my car running and in good and safe condition

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DealerRater May 24, 2019
 

Top notch service, John is the Best! This dealership continues to meet and exceed expectations. I would not hesitate to recommend them to anyone, anytime.

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Google May 23, 2019
 
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DealerRater May 23, 2019
 

Ms.Kerley, was professional and courteous. Danielle proceeded forth at my slower pace without making me feel uncomfortable. Fletcher Jones is blessed to have her as an employee. The person that hired her knew their craft. Who ever reads this will probably be under her authority in the future. Thanks Ms. Kerly, Pastor Kenny Baker

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Yelp May 23, 2019
 

This dealership has always taken care of me! From service to sales everyone has a great attitude and willing to help! For all my Benz service needs i always see Dave Fast. He is an amazing service advisor and honest guy! Thanks fletcher imports!

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Yelp May 23, 2019
 

Dennis Eich at FJ Mercedes Benz in Las Vegas is the guy to see for all your MB needs. he is always taken care of my ML350 in the right way.

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DealerRater May 23, 2019
 

Professional, knowledgeable staff in all regards. There is a gift shop and lounge with a snack bar. I have been there several times and everything is spotless including the restroom.

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Yelp May 22, 2019
 

Professional, warm welcome and would RECOMMEND TO ALL MY LOVE ONES  THIS LOCATION. Thank you again Fletcher Jones AND all of its staff and especially Daniele in Service department

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DealerRater May 22, 2019
 

Greetings ~ All I would like to say is that I recently purchased a used S Class. This will be my 4th car from Mercedes over a 20 year period. My point is all vehicles fail from time to time they are after all a machine! Having to bring them in to have them serviced is supposed to be a hassle... Thanks to these amazing people it's almost painless Charlene ~ Greeter front gate John Sarantidis ~ Service Advisor Alessandro ~ Concierge Jackie ~ Barista Ira ~ Car Wash attendant Jose Medina ~ The Master Mechanic This Machine is what makes Mercedes Benz run so well!!!

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DealerRater May 22, 2019
 

I came to the dealership because of my relationship with LaRoyne Brown. He has provided excellent customer service with a my cars at Volvo, Cadillac and now Mercedes. He is the reason I keep coming to where he works. He is professional, courtesy and takes good care of both of my cars. His ability to take care of me is the reason I have purchased three Volvos and a Cadillac over the past ten years.

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DealerRater May 21, 2019
 

have been coming to this dealership for many years. have purchased several vehicles from them.they are very prompt to get answers and correct the problem, its a great team

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DealerRater May 21, 2019
 

Cookie is one of the most honest people in the car biz. She’s gone above and beyond for me and my family twice now. I will recommend Cookie again and again and will be back for my 3rd once my lease is up! T

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DealerRater May 21, 2019
 

First impression, is a lasting impression, and that’s why I keep going back to Mercedes Benz, all thanks to Ms. Cookie. She made me fall in love with my vehicle a couple years back, and now I am ready for another one. Never once had I felt pressured. Consulting with her is more so like a walk in the park. It’s comfortable communicating with her, like a long-time friend. Ms. Cookie is attentive to my needs and is up to par in response to my inquiries through text, call, email, and is available to meet in the Fletcher Jones location at my convenience despite my busy work schedule, and I appreciate that. I look forward to see what we come up with as my next vehicle! I am excited!

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Yelp May 21, 2019
 

Over the past few years I have been dealing with Danielle as my service advisor. She takes her time to explain everything to me and keeps me informed on what is going on or needs to with my vehicle. Nobody at any other dealership I've dealt with gives the amazing customer service she provides. I would highly recommend her to everyone. Thank you for all you do Danielle.

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Yelp May 21, 2019
 

I have to say that the service advisor Danielle Kerley was fantastic. Danielle was very professional, knowledgeable, patience and very kind. She was very helpful in walking me through what repairs needed to be done.  She explained everything clearly and answered all of my questions too.  Communication was great as well she was in constant contact as to when the repair work would approximately be completed.  Thank you for a great experience. I will definitely be back and I will be happy to recommend this dealership.

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Cars May 21, 2019
 

Kam Garrett is an exceptional salesperson! He will be my Salesperson for life!! Ivan is an amazing MBZ finance handler. I hope that during my next purchase he will handle my financing!! For some reason, I was not able to work with him this second time around. Overall I had a great experience again!!

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DealerRater May 21, 2019
 

Danielle Kerley is the best service advisor at the Sahara Teneya Mercedes Benz location. She always greets me with a smile and makes me feel welcomed.

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DealerRater May 21, 2019
 

On January 8th of this year I had a four wheel alignment performed and had two new Vanco "All Season" tires installed on my vehicle, a 2014 Sprinter 3500. The purpose for this was twofold: 1. The existing tires had 25,000 miles on them and were showing signs of tread wear on the inner side of both wheels 2. We were planning a longer trip a little later in the year and wanted to be sure we had good tires and alignment, a general check up was done at the same time to look at brakes, fluids etc. In April we had planned our trip and just to be sure all was well we had an "A" service done and another general check up that was done on 4/25/2019 and all was well, we left on our trip that was planned for about 4500 miles on the 29th. On or about May 11th after driving roughly 4400 miles on the new tires I inadvertently discovered that the two front tires were wearing extremely badly on the inside tread, the passenger side had been completely worn off below the tread wear makers and the drivers side was a close second. Upon discovering this my wife and I decided to take our vehicle into a tire and alignment shop ASAP, our first opportunity came up in Cody Wyoming. We took our vehicle to a well respected tire shop in Cody, where we were told that our best bet would be to replace the two tires and realign the front end. I then called my dealer and left a message with our service professional about the issue, indicating that we should not be having this problem after a full 4 wheel alignment and two new tires less than 4500 miles beforehand. The Good Part: Within about 45 minutes I had a call back from the dealer who said to go ahead and replace the tires and have the front end realigned, bring the old tires back with me and the receipt for the work and they would take care of it!! Very professional behavior with no hint of excuses whatsoever, I was very impressed! So we had the work done, the Cody Tire shop was very accommodating to us and even though they didn't have the right size tire they dispatched one of their employees to pick some up from another location that had what we needed, they were helpful and professional. Upon our return home we made an appointment with the dealer to go in and provide them with the tires they had asked us to return and also the bill for the work that had been done in Cody WY. Upon arrival we were met by the service advisor who we know quite well, who looked at the tires, agreed with the actions that had been taken and set about getting us a refund. We were asked what we thought was fair and basically all we wanted was to be made whole on the additional expense of tires and alignment while on the road and the extra night cost we incurred while the vehicle was being worked on. The dealer also while we were there balanced the front wheels as they had a slight shimmy and offered to realign the front end which we declined as the new tires appear to be tracking well with the alignment that was done by the tire shop in Cody, but we reserved the option to have that done again in the future should the need arise. The dealer was going to reimburse us in full back to our credit card, but instead I asked them to make it a future credit as I will certainly be returning for additional work on my vehicle. We have been coming to this Sprinter service center since they opened and have always had exceptional service and care, as well as friendly interaction with all involved. I don't know what went wrong with the alignment we had done in January, it could have been computer error or technician error, it doesn't really matter. What really matters here is the dealer did the right thing, without question or excuse and they were accommodating and professional along the way. Having been in the service business all my life, it was a real pleasure to deal with true professionals.

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DealerRater May 20, 2019
 

I have been with Dennis and Mercedes for many years. I feel so comfortable at the dealership and would always recommend Dennis as the best service adviser. Glad to always see his face!

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Google May 20, 2019
 

5 star service from the entire staff!!

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DealerRater May 20, 2019
 

Kevin was amazing in helping me pick out my new car! 11/10 would definitely recommend to everyone! He was very patient and very knowledgeable!

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DealerRater May 20, 2019
 

We made an appointment with Thomas Bucca and he provided us with a variety of options as we were not sure what we wanted. He worked with us to narrow down our choice. That choice was perfect for us!

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Google May 19, 2019
 

David was my service adviser and did an amazing job .Professional and super fast .very happy with the service.I will recommend to buy Mercedes cars now 100%.

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Google May 19, 2019
 

Great people!

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Google May 17, 2019
 
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Google May 17, 2019
 
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DealerRater May 17, 2019
 

It was a great service Jason always is very helpful. This is the only place to take a Mercedes. I like the way they greet yo also

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DealerRater May 16, 2019
 

Dennis Eich always exceeds my expectations as well as Al in the Valet and Patrick’s in Car wash section. Best staff ever. Dennis is very descriptive and explain very well the kind of service that needs to be done promptly. He’s always on top of everything. Hard working and trust worthy—can’t asked for anything more. He’s a godsend to me. In all the dealerships I’ve dealt he’s the best ! Very pleased and happy on day one. I’ve referred most of my friends to Dennis for service. He’s right on d money.

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DealerRater May 16, 2019
 

Danielle was exceptional and helped me all my needs. I came in for a service B and I heard a noise on my front left brake area. She had it checked out and it happened to be a rock that got caught up in there. I love the service and my car always comes out like when I first bought it. Definitely coming back here for all my services to my car....thank you!!

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Yelp May 16, 2019
 

Daniele Kerley & Mercedes Benz Sahara. It was a breath of fresh air to once again have such high-level customer service not only from Mrs. Kerley but from the entire team in the service department. Some days are good and some days are bad but Danielle troubleshoots delivers on time and always has a smile. FYI higher-ups Executives that is give her more responsibility which is more coin she 100% deserves it. Another happy customer Brian

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Yelp May 15, 2019
 

Jolene Jimerson rocks! I worked with her all the time when she was in sales and now I get to have her as my service advisor! She always takes care of me and my family. She goes above and beyond every time. I even bring some of my non-Mercedes cars to them because I know they will get taken care of properly.

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DealerRater May 15, 2019
 

Everyone at the dealership was very helpful and friendly. My salesperson, Shai Winograd was very professional and attention to details. Shai is the best. Great overall experience. I would definitely recommend them to anyone.

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Google May 14, 2019
 

As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work.~ Eric Love, One Loyal Customer

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DealerRater May 14, 2019
 

As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work. ~ Alex Peterson, One Loyal Customer

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Yelp May 14, 2019
 

Danielle Kerley is an awesome service rep. Everytime I bring my wife's car over she gives us the " down to the wire" answer and probables for my wife's 2008 CLK350. She is above standard in my opinion. If I can give here 10 stars I would!!!! Mark and Debra Charles

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DealerRater May 14, 2019
 

I always experience excellent service with Danielle Kerley! In fact everyone in the service department (i.e.the loaner vehicle) provided accommodating and quality customer friendly experience.

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DealerRater May 13, 2019
 

Incredible staff to work with. Very attentive to our needs upon purchasing our new vehicle. everyone was very friendly. Happy with our purchase. Will buy again from this dealership

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Yelp May 13, 2019
 

I've had DENNIS as my Service Consultant for around 16 years. He is always so helpful and more importantly, I trust him!!! I feel he has always had my best interest in mind when it comes to what needs to be serviced now and what can be scheduled for the future. I will continue to see DENNIS and I highly recommend him for all your MERCEDES service needs.

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Google May 10, 2019
 
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Google May 10, 2019
 
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Yelp May 9, 2019
 

I've been bringing my cars here for service for over a decade. Dave Fast has been a pleasure to work with the whole time. I know I can count on him and the team at Fletcher Jones to keep my vehicles in great shape. I appreciate the attention to detail and service. Loaners when the car is in service are great.

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DealerRater May 9, 2019
 

Dennis Eich took care of us and provided 5 star service as usual. Never any problems with Fletcher Jones. Everything was explained in clear detail.

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DealerRater May 8, 2019
 

Service was fast, dropped off my car said it'll be done by noon and it did. Everyone was friendly and accommodating. Pick up was easy too.

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DealerRater May 8, 2019
 

Fletcher Jones on Sahara has an incredible staff. From beginning to end my experience was excellent. I would recommend this dealership to everyone. If you want exceptional service from buying to servicing your car this is the place to go.

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DealerRater May 7, 2019
 

I always bring my car for service into Fletcher Jones Imports because of Josh Sutton. Josh has continually exceeded my expectations. He has a great attitude and excellent customer service.

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DealerRater May 7, 2019
 

Always a pleasure dealing with Dennis Eich. He is always very friendly and knowledgeable about what service and repairs my car needs. I feel like he has my best interest in mind on all of his recommendations.

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DealerRater May 6, 2019
 

THIS IS THE VERY BEST DEALSHIP STAFF IS EXCELLENT SERVICE MGR CURTIS IS GREAT DENNIS EICH AND KYLE KURODA DO EXCELLENT WORK AN ASSET TO FLETCHER JONES AND MERCEDES BENZ THEY KNOW THERE CARS HOW TO CARE FOR THEM VERY HONEST DEALERSHIP AND DENNIS KNOWS HIS MERCEDES AND HELPS EVERY STEP OF THE WAY WE NEED MORE PEOPLE AND DEALERSHIPS LIKE THIS WOULD NOT GO ANY WHERE ELSE AND MERCEDES BENZ DOES BUILD CARS THAT LAST THROUGH TIME KEEP UP THE EXCELLENT WORK THANKS DR R

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Yelp May 6, 2019
 

I always bring my car the Fletcher Jones Imports for service because of Josh Sutton.  Josh has continually exceeded my expectations each time I bring my car in for service.  He has a great attitude and excellent customer service.

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Yelp May 6, 2019
 

this dealership is great honest dependable they fix your mercedes right the first time dennis eich is the best dependable honest very knowledgeable this is one of las vegas best dealship the staff is great very friendly they dont try to sell you something you dont need if you own a mercedes benz you need to go to this dealership from the service mgr curtis to the service advisor i use dennis eich as he knows his stuff to the technician i have had the great fortune to have kyle kuroda  and before that grant who do excellent work they work great with dennis eich to get your car fixed right the first time around the sales staff is the best and managementis top notch great and fair pricing great service an asset to fletcher jones and mercedes benz  thanks for listening doc r

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Cars May 6, 2019
 

I took my care in for service and decided to take a look at new cars. I was lucky to meet Shane Peterson. He was very knowledgeable on the features of the car I wanted. He went out of his way to make me comfortable. He made my buying experience easy. I’m a proud owner of a new A220.

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DealerRater May 6, 2019
 

You wouldn't think that sourcing an A/C hose would take more than a day or two. Guess again, my ML350 needed one when my compressor needed to be replaced and it took a full month and a half to get it and install. The part had to be ordered from Germany(???). Deal with my extended warranty company who wouldn't authorize MB original parts therefore I had to pay out of pocket to get MB quality. Ridiculous as it may sound but I give kudos and thanks to my Service Adviser, Dennis Eich for hanging in there to the finish.

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Yelp May 5, 2019
 

I am so grateful with service you all continue to provide. I feel so relieved and yes a little spoiled!  I also appreciate the loaner car. It allowed me to finish my caseload of patients today. Dave Miller, you're the best!! I will continue to have you as my guy!

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DealerRater May 4, 2019
 

Great sales and service teams here at this Dealership. They treat everyone with respect. I have been doing business here for over 22 years and I don’t plan on going anyplace else.

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Google May 4, 2019
 
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DealerRater May 3, 2019
 

We were able to get a quick same day appointment as we were getting ready to take our RV out on a trip here in Nevada. The team at Fletcher Jones was very supportive and highly professional. They quickly understood our problem and were able to resolve it in a few short hours. Well Done! Thank you.

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DealerRater May 3, 2019
 

Dave Fast is a hard worker and he makes it a pleasant experience. I would recommend Dave Fast to anyone who owns a Mercedes. The car is running great and I appreciate it. Thank you Dave Fast and Fletcher Jones Mercedes.

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DealerRater May 2, 2019
 

Every time I bring my car in for service, my opinion of this dealership grows due to the attention to detail and me, the customer. From my service representative to the cashier to the valet who brought my car to me, I felt everyone we interacted with had customer service top of mind and I have received nothing but five star service. Keep up the amazing job!

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Yelp May 1, 2019
 

Danielle Kerley is the best! She always helps me professional manner with her sweet smile!

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Yelp May 1, 2019
 

Dave Fast Service adviser is amazing!! He cares about me, my friends and family. I am always treated like a King when I have my car serviced. Dave makes sure all of my needs are taken care of in a timely fashion. Many thanks to you Dave! Aaron Taylor

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Google May 1, 2019
 
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DealerRater May 1, 2019
 

It is complete service as it should be.. The service here is the veery best you will find in Las Vegas. One of the best thing is it a one stop shop they do it all.

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DealerRater Apr 30, 2019
 

The whole experience with your dealership including leasing and service has been outstanding. This include your financial department. Thanks so much for your outstanding service

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Yelp Apr 30, 2019
 

Dave Miller has been so great as my service advisor.  I would recommend him to everyone

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Yelp Apr 30, 2019
 

Fletcher Jones Imports is the only place in Las Vegas I take my automobiles for service. Dave Fast has been my advisor there for years and is very personable & knowledgeable about all things AMG. I would highly recommend anyone with an MB to go see Dave as he is a great service advisor and will always treat you like family.

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DealerRater Apr 30, 2019
 

The quality of work performed is superb. We are exceedingly satisfied with the service and attention to detail. All the service writers especially Danielle Kerley provide straight answers and coordinate well with customers and staff. Price quotes are made upfront along with estimated time of service or repair. They provide good customer service. The maintenance perform has been top notch. When necessary a loaner or shuttle are provided. There car wash service is good too. Highly recommended. Walt N

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Yelp Apr 29, 2019
 

I've been fortunate to own many nice cars and have had extensive experience with high-quality service departments. I've even been known to ship my exotics out of town if necessary. When my AMG GTS engine light came on, Danielle attended to my concerns IMMEDIATELY when I drove in unannounced. Within HOURS, I received a call diagnosing the problem, estimate, and time to complete the repair which was nicely covered by warranty. The next morning Danielle moved my car up the line to be washed so I could pick the car up at a time convenient to me. Curtis Cherry, the Service Manager, has done an outstanding job with the management of this department. A special thank you to Danielle. So glad I can count on a high-end service department with Fletcher Jones, right here in Las Vegas.

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Yelp Apr 29, 2019
 

I have been a loyal customer of Fletcher Jones of Las Vegas since 2005.  DAVID B FAST has been my service advisor for 14 years.  He has been an essential reason why I continue to, and have had countless Benzs and their repairs and services done at Fletcher Jones !!!

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Yelp Apr 29, 2019
 

Dave Fast has taken care of my dad's cars for as long as I can remember and now he takes care of my car too. Anytime I need something I know I can bring it to Dave and he'll get it handled. Couldn't imagine Mercedes without him and plan to stay with Mercedes in the future because of his great customer service.

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Yelp Apr 29, 2019
 

Danielle Kerley is the best service advisor I have ever worked with She makes me a Happy Camper when I come in Ask for Danielle she will take good care of your service needs

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Yelp Apr 29, 2019
 

My service advisor is truly amazing Next time you find yourself at Fletcher Jone Mercedes ask for Danielle Kerley she is your one stop shop girl Thank you for the wonderful service

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Yelp Apr 28, 2019
 

Love working with Jolene in service! She listens and never tries to sell you services you don't need! Ask for Jolene when you come for service! You won't be sorry!

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DealerRater Apr 28, 2019
 

Shai was attentive patient and not overbearing. he was very knowledgeable about the products and took time to help me decide which vehicle best suited me. I recommend this dealership and most definitely the salesperson. Also, I love my GLC 300 coupe!

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DealerRater Apr 26, 2019
 

Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had the sprinter towed to their West Sahara location and even though they were busy, they were able to get me out within 3 hours. I had prior arrangements to use the sprinter for the next several days, and since it was a Saturday, they saved my business lots of time and money. Thank you gentlemen!!

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DealerRater Apr 26, 2019
 

I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave also.

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DealerRater Apr 25, 2019
 

I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified from discounts to recommended service and costs. More power to you. Kudos to Jolene.

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DealerRater Apr 25, 2019
 

Our family has been w/ Fletcher Jones Imports for over 25 years and have never been disappointed. Dennis Eich is our service manager which is one of the main reasons we keep coming back. Everyone there that we have worked w/ when buying our cars could not be more helpful and professional.

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Google Apr 24, 2019
 

We bought two Mercedes from Fletcher Jones and I must say the experience was 1st rate from start to finish. Their entire staff was amazing! I would highly recommend them to anyone looking for a great car from a great dealer!!

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DealerRater Apr 24, 2019
 

from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit.

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DealerRater Apr 24, 2019
 

Took my car in for an oil change and was given the service A to my vehicle for free, they are very professional and friendly, with outstanding service.

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Yelp Apr 24, 2019
 

Danielle Kerley has been​ my service advisor at FJMB for several years now. She has been fantastic​ and is very knowledgeable​. She's ​excellent​ with​ communicating and​ always​ exceeds my expectations.

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DealerRater Apr 23, 2019
 

The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service performance is poor so poor that it is not worth rating and only comment I provide is walk out fire them and/of fire the GM who runs the dealership. Customer service at Walmart is better than what your call centers provide. Your who ever answers the phones need to be trained in customer service. They are abrupt, don't listen to you, and forward your call to the call center and circus starts full circle again. What is also happening now with call centers the person answering the phone gives you their wrong name so their poor customer service cannot be tracked. The sad part of business today is some employees give it 100% to satisfy customers and management on top specially the GM the so called leader don't care, are lazy, or may be incompetent. You have a problem. Fix the problem. Most of the time the fix is change top leadership.

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Yelp Apr 23, 2019
 

Danielle Kerley is the best! Her customer service is unmatched! I enjoyed my experience and definitely recommend the prompt and very kind service Danielle provides.

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Cars Apr 22, 2019
 

Wasn't sure what kind of a car I wanted and had just looked at Lexus and Alfa Romeo, I have had three other Mercedes so decided to see what they had. I will be picking up my new lease later this morning. Isaac was wonderful. Many thanks for a great Salesman Gail Darconte

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Yelp Apr 22, 2019
 

Love this place!! Bought & serviced my car at Fletcher Jones Imports with the best service advisor Dave Fast! Terrific on his duty of work ! Highly recommend Dave Fast to work with your service on your car!      P.S. keeps it honest

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DealerRater Apr 22, 2019
 

As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. That’s the reason to stay loyal to Fletcher Jones Mercedes Benz in Las Vegas.

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DealerRater Apr 21, 2019
 

I am very happy with my Service Advisor John S. and the technician Ronald R. They are very respectful and professional. They take the time to listen to me and advise what really needs to be done. I put my trust in them. THANK YOU John and Rolanld! Best Wishes, Rokai Yusufzai

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Yelp Apr 20, 2019
 

Dennis Eich is a wonderful man. My family and I have been going to him for years. He knows how to treat people with respect and that's why they keep coming back to him. He is an asset for Fletcher Jones of Las Vegas. Everyone in Queensridge loves and trusts him.

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DealerRater Apr 19, 2019
 

Im new to Mercedes-Benz but I have known Curtis Cherry and Danielle Kerley for many many years. Danielle Kerley very professional and all around just an awesome person. Everything goes so smooth with her and very knowledgeable. Above excellent in customer service...

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Google Apr 18, 2019
 
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DealerRater Apr 18, 2019
 

Denis has been my service adviser for the last 15 years and he has been awesome. He has always been professional, friendly, knowledgeable and accommodating.

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Yelp Apr 18, 2019
 

Danielle Kerley is the best service rep. I have ever met.  She goes above and beyond to help getting your vehicle serviced.  I will only deal with her she is always smiling

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Yelp Apr 18, 2019
 

I rarely post reviews but wanted to give Danielle a shout out. Her customer service is awesome. She always goes above and beyond! Highly recommend!

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Yelp Apr 18, 2019
 

I recently was in for service with Danielle and she was amazing. Very accommodating and understood my crazy schedule. She follows up with me just as she said she would throughout the entire time my car was there. I will be coming back so see her for any more of my service needs.

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Yelp Apr 18, 2019
 

They are doing excellent job in the service they took care of my cla if you need a service advisor look for Dave at the service department He knows what is he doing I travelled all over the U.S but this is the guy you are looking for if you Benz in Vegas..

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Yelp Apr 18, 2019
 

Absolutely love dealing with Danielle Kerley. She is awesome at her job. She is pleasant to deal with, keeps me updated on statues and just all around boss lady.

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Google Apr 18, 2019
 

Fletcher Jones and their team will take really good care of you and your vehicle!! Dave Miller does an extremely impressive job!! Going out of his way and above to take care of you !! Thanks Dave once again this experience was Exceptional Excellent on your part!! You know how to handle the difficult customers!! A for Outstanding customer service satisfaction!!

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DealerRater Apr 17, 2019
 

David Miller answered all my questions. He is very friendly and has a great personality. I felt at ease. He made sure everything went smooth. Excellent customer service. He shows great motivation,

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DealerRater Apr 17, 2019
 

This is evaluation service (Dealer Rater) is demanding. Fore score and seven years ago, our fore fathers came to this country to answer endless questions for Dealer Rater

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Yelp Apr 16, 2019
 

I came in for an estimate today. Brandon was a great help and the service was quick. I was pleased with the assistance.

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Cars Apr 16, 2019
 

Every aspect of buying a Mercedes was first class. From meeting Sandra outside, to the finance department. Best experience I’ve had getting a new car!

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DealerRater Apr 13, 2019
 

Thank you once again for your continued great customer service, he’s always consistent and the reason I will always come back to Fletcher Jones. Thank you

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DealerRater Apr 12, 2019
 

Dennis made me feel like my car's service experience was important to him. I was satisfied with his recommendations about service option for my vehicle.

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DealerRater Apr 12, 2019
 

Spent a lot of time and effort (even took photos to show us what was going on) working on a problem that turned out to be someone elses.

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DealerRater Apr 12, 2019
 

On time and uneventful. Car was picked and dropped back off as expected. Great team which is why I buy and service all my cars from/with this team

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DealerRater Apr 11, 2019
 

The problem was handled in a timely manner. The waiting area amenities made the time go by quickly. I will definitely go back if any other issues arise.

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DealerRater Apr 10, 2019
 

I have worked with John for years he always looks out for our best interests . He is trustworthy and professional. I am well taken care of.

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Google Apr 10, 2019
 
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DealerRater Apr 10, 2019
 

Service advisor was very friendly. Wait time was very reasonable as told and the waiting area was clean and friendly. I will definitely be back in the future.

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DealerRater Apr 10, 2019
 

THIS IS ONE OF THE BEST DEALSHIPS I HAVE EVER BEEN TO MERCEDES BENZ HAS A EXCELLENT DEALSHIP HERE THERE OTHER DEALSHIPS SHOULD BE MORE LIKE FLETCHER JONES THEY CAR ABOUT THERE CUSTOMERS DENNIS EICH IS ONE OF THE BEST HE CARES ABOUT PEOPLE AND TAKES EXCELLENT CARE OF HIS CUSTOMERS AND THE CARS VERY HONEST KYLE KURODA THE SERVICE TECHNICIAN IS EXCELLENT DOES GREAT WORK DONE RIGHT THE FIRST TIME AND ALONG WITH DENNIS MAKE A GREAT PAIR AN ASSET TO FLECHER JONES AND MERCEDES BENZ THERE NEW SERVICE MGR CURTIS IS ALSO GREAT WHAT A GREAT TEAM THE STAFF AT THIS DEALERSHIP IS THE BEST KEEP UP THE EXCELLENT WORK DR R

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DealerRater Apr 10, 2019
 

one of the best dennis is great honest knows his Mercedes cars kyle also does excellent work along with dennis great team the staff is just excellent and very honest there new service mgr Curtis is also excellent these people at fletcher jones is an asset to the company and to Mercedes benz

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Google Apr 9, 2019
 

The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract!!

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DealerRater Apr 9, 2019
 

The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract.

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DealerRater Apr 8, 2019
 

Thank you once again for outstanding service with professional courtesy. I truly appreciate working with Denise. He always takes the time to explain exactly what needs to be done with my car with integrity.

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Google Apr 7, 2019
 

I was looking for my next car

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DealerRater Apr 5, 2019
 

Everyone always give me exceptional service. Thank you for always being so friendly and taking care of my car and keeping it in great shape.

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DealerRater Apr 4, 2019
 

The team is always helpful in my service requests. Today it was a brake check, brakes were fine. Keep up the great work. Thanks for the great service.

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DealerRater Apr 4, 2019
 

Aloha. Yes, the service experience at Fletcher Jones Imports this morning was truly a wonderful experience. My new Service Consultant (David Miller) was so polite and courteous. The repairs were done in a timely manner and the car was washed and vacuumed to perfection. Thank you very much. Phil Knorr

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DealerRater Apr 3, 2019
 

We had a tire lose pressure and MB of Henderson discovered that the wheel was leaking, not the tire. They claimed that Mercedes Benz told them that we must have hit a pothole. We never hit a pothole that I am aware of, especially hard enough to bend the wheel (also, the same tire was flat when we purchased the motorhome). We were required to purchase the new wheel on our own in spite of the 3 year warranty. MB of Henderson installed the new wheel but they were unable to put the wheel cover back on properly. After a 5 hour wait they gave us the valve stem adaptors and said they could not instal them as they were the wrong ones. (They were the same ones removed when the wheel failed). We then went to MB Fletcher Sprinter on Sahara in Las Vegas. Service was prompt. The technician (Miguel) was knowledgeable and installed the valve stems with the parts that MB Henderson said could not be used. From now on I will strictly use MB Fletcher and technician Miguel.

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DealerRater Apr 2, 2019
 

My service advisor ,John, was very quick in attending to me when I arrived. Got my car done immediately. He explained what my car will need soon. Very impressed with John and the dealership.

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DealerRater Apr 2, 2019
 

Had my car towed in for service because it died on me and was running rough. John Sarantidis took care of my concerns as always, and even though they couldn't duplicate the issues (the car behaves for John for some reason) they still found a few issues and fixed them.

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DealerRater Apr 2, 2019
 

I would recommend this dealership because they always go the extra mile to help you. I am from California and drive over here for vacation so I decided to have my vehicle serviced there since I was not satisfied with the dealership in my hometown. At Fletcher Jones, Jason Cote took extra time to make sure all of my concerns were heard and taken care of for my vehicle. They covered parts under my warranty which my hometown dealership refused to cover. I also paid to have another alignment done because my home dealership had done it incorrectly. After having it aligned at Fletcher Jones, it drove straight as an arrow! They are always fast to respond and care a lot about their customers' level of satisfaction! They will go out of their way to help you! Everyone is also very friendly and kind

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Yelp Apr 1, 2019
 

Truly is "The best or nothing" I've owned 3 Mercedes while living in Las Vegas and Fletcher Jones always gives me wonderful exceptional service. The dealership is clean and modern looking. The tv showing the garage so you can view your car being serviced is a nice touch. I strictly come to Mercedes and will only buy a Mercedes just because of the outstanding service I receive at this dealership. Service advisor John Sarantidis is nothing short of amazing and keeps me updated during every step of the process. I would recommend a Mercedes to anyone, and Fletcher Jones provides the best service in town!

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Cars Mar 30, 2019
 

I had an excellent experience with Mrs. Maxine Linihan, Mr. Ivan Hoff, Mr. Kevin O’boyle. They were all very professional. I plan to come back end of the year and but another Mercedes from this team.

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DealerRater Mar 30, 2019
 

All my service needs were completed on time and there were not surprises. Dennis has always done an excellent job in knowing what my car needs as far as service and has never steered me wrong on his recommendations.

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DealerRater Mar 30, 2019
 

Dennis is the best. He always provides me with important information that I need regarding vehicle service. Always prompt , always thorough, always knowledgeable, always trustworthy.

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DealerRater Mar 30, 2019
 

Nothing but excellence with Jason! He is very informational, listens to every detail and ensures you get the best service. Never worked with a better service assistant anywhere.

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DealerRater Mar 29, 2019
 

All my questions were addressed and the vehicle was serviced in a timely manner. During the repairs John kept me informed and he was very helpful even showing me other problems which I am not experienced even to notice, problems like these can turn into a disaster if not addressed on time. Really appreciate his knowledge and help. Strongly recommend.

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Google Mar 27, 2019
 
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DealerRater Mar 26, 2019
 

DENNIS, SOLVED MY PROBLEMS AN ALSO FOUND ANOTHER PROBLEM THAT WOULD COME UP LATER.HE KEEP ME POSTED AN UP TO DATE ON THE REPAIRS. WHEN I PICKED UP MY CAR IT CLEAN INSIDE & OUT,JUST LIKE NEW.

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DealerRater Mar 26, 2019
 

Great service , solved all my problems with no difficulties or delays , They have details reviews or services rendered . And the service department also did a follow up call . Flecther Jones Newport has been a destination for many of my Mercedes purchase over the years . Next time it won’t be white thou. :). 4 white maybe sliver . See you next year lease end .

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DealerRater Mar 26, 2019
 

They do excellent work and the service has been outstanding. I would recommend them over 3rd party or “independent” repair shops. They know what their doing and there’s never any question regarding aftermarket parts. You know your getting quality Mercedes factory parts.

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Yelp Mar 22, 2019
 

Selling reviews Get 5 star positive reviews for a quick increase in sales Promotion of the company in the top rated Huge traffic increase Our team has significant experience adding reviews on Google, Facebook, Ripoff, Yelp, Tripadvisor, Scambook, etc. Real people accounts using 1 account 1 review (all accounts have friends, reviews)registration 2008, 2017.Use vpn. Big discount, only until 03/24/19 20 yelp reviews = $ 500 Contact us sellreviews@gmail.com Yelp Reviews Elite 1=200$ Yelp Reviews=10 reviews = 400$ Facebook Reviews=10 reviews = 200$ Google Reviews=10 reviews = 200$

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Yelp Mar 22, 2019
 

Mihatta is the best! Honest, straight to the point and very kind. If you are looking to purchase or lease, he the man to talk too. 10 stars in my book!

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DealerRater Mar 22, 2019
 

Had an issue with psi in tires and regular needed servicing. Very efficient!! Will be coming back for other services to be completed! Thank you, Danielle

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DealerRater Mar 20, 2019
 

Dennis is always great to work with on my service issues. Dennis and the service team are always quick to get me in and out.

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DealerRater Mar 20, 2019
 

Josh Sutton has always gone out of his way to take care of me. The service at Fletcher Jones has always been Top Notch! I would recommend Fletcher Jones to anyone that appreciates good service.

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DealerRater Mar 20, 2019
 

Shai Winograd & Sandy Wolff are simply the Best salespeople who I can work with - very fast and no rush, they let me have my time to think about and take the right choice. Absolutely helpful team! Thank you!

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DealerRater Mar 19, 2019
 

I brought my SL 55 AMG to Fletcher Jones Mercedes-Benz for a brake system issue which is covered by a 25 year extended warranty. Dave Fast made sure the service was performed promptly and professionally.

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DealerRater Mar 19, 2019
 

John goes beyond to make sure I am happy with all aspects of my service. The service area and personnel are all very professional and nice

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DealerRater Mar 18, 2019
 

Speedy efficient service. Friendly staff and effluent checkout process. I will return. However the twenty five word requirement for this survey will prevent me from filling one out again.

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Google Mar 17, 2019
 

Always get the best service.

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DealerRater Mar 17, 2019
 

The Service Manager was very knowledgeable, efficient, and patient in explaining options and alternatives, and tech similarly performed quickly and thoroughly . All of my questions were answered honestly with no pressure for upgrades.

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DealerRater Mar 17, 2019
 

Josh Sutton was my Service Specialist. He was nice and he asked if there was any thing I wanted Mercedes to look at while I get my normal Service. The service took shorter than expected.

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DealerRater Mar 14, 2019
 

My service Rep, Jason, gets me right in and out. The smallest of problems like air in tires is taken care of in minutes. Never a wait when servicing your car, something no one in today's world has time for. Polite, clean, efficient and FAST! thank you

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DealerRater Mar 13, 2019
 

I have had John Sarantidis as my service representative for at least 14 years. He is the main reason I still have my car serviced at Mercedes. I trust him explicitly. He has never let me down. I believe Douglas Wolf typically is the mechanic on my car. I contribute the good health of my car to both John and Doug.

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Google Mar 12, 2019
 
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Google Mar 12, 2019
 
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Google Mar 9, 2019
 

From start to finish everything was extremely smooth and comfortable ! Everyone was professional yet warm ... really felt welcome I’m happy to become part of the family .. So in love with my 2015 CLS 400!! The condition everything was described perfectly online which prompted me to come in and see for myself . My agent Shi was extremely knowledgeable and engaging . Doris was a pure joy to meet and finalize all my paperwork. she was the most welcoming of all ! I also cannot forget Heather’s assistance and setting up my vehicle for me as well as teaching me all the ins and outs. I have never had this experience before she was amazing and a godsend ! Overall one of the most pleasant car buying experience’s I have ever had . I will definitely recommend and repeat!

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Google Mar 8, 2019
 
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Google Mar 8, 2019
 

I bought my first Mercedes Benz cl 550 from Chicago I was having minor problems with it call up Fletcher Jones imports they got me right away charged me for the visual inspection but after that what day did for me was great how they help me out why give me a vote of confidence in the purchase I just made

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DealerRater Mar 7, 2019
 

The service adjustor is very nice and did his job professionally. I was provided with a complementary free loaner and the guys in that dept are all very helpful. All of these guys are SECOND TO NONE!!!

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DealerRater Mar 6, 2019
 

I have had exceptional service every time for the past 18 years. Dave Fast has always taken the best care of all of my vehicles over the years.

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DealerRater Mar 5, 2019
 

My service took less time than originally quoted. Dennis is wonderful to work with the several times I've visited and the waiting room is very comfortable.

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DealerRater Mar 5, 2019
 

This is a very Professional Establishment with exceptional customer service. I would highly recommend this place. David Fast was very helpful in answering all of my questions. He explained everything in detailed which I appreciated.

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DealerRater Mar 5, 2019
 

Branndon always takes good care of me and is always helping me out with anything I need for my car. He is the best thank you!

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Cars Mar 5, 2019
 

These guys make me love Mercedes cars! Haim is a straight shooter and really makes buying a car easy. The service department is excellent and repair costs are surprisingly reasonable. Alex in Finance is a pleasure to work. I have no doubt Fletcher will continue giving me great services in the future and that eases the mind when you spend the kind of money a Mercedes costs(:

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DealerRater Mar 5, 2019
 

I am working with this location for the last 10 years and I did purchased 3 vehicles from shai that always was there for me to help me making the right decision....very professional no pressure any problem or issues u can call any time shai will be there for u 🙂 he even came last week and pick up my s550 from my house to take to service ....great guy great service highly recommend!!!!!

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DealerRater Mar 4, 2019
 

Never had a problem dealing with Mr. Eich and with subsequent repairs/service, may vehicle was always returned in a timely manner and very clean

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DealerRater Mar 4, 2019
 

Dennis was always professional in helping me. Thanks to his expertise and courteousness. I have no complaints so far and I am totally satisfied with the service!

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Google Mar 3, 2019
 

They treat me like family

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DealerRater Mar 2, 2019
 

Easy process buying a used vehicle. Everyone at the dealership very helpful, friendly, and informative. No pressure at sales and comfortable environment to relax and make decision. .

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DealerRater Mar 2, 2019
 

Not much to say. I only had a tire replaced, although I will say the lounge and rest rooms were clean and comfortable for having to wait 1-1/2 just to replace a tire.

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DealerRater Mar 1, 2019
 

I found my first experience with Danielle very helpful and very professional I am happy with my first visit , I will be back for my next service.

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DealerRater Feb 27, 2019
 

Josh Sutton always makes my experience at Fletcher Imports an awesome one. From my C250 to my current C300 Coupe Convertible, I feel that the team goes out of their way to make sure customers are happy and feel safe in their vehicles. Thanks Josh, for the last four years of excellent service!

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Google Feb 26, 2019
 

Rex...Amazing. 3 qualities that are not synonymous with sales; honesty, integrity, and character. Rex possesses all of them. My experience was best in class thanks to him.

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DealerRater Feb 26, 2019
 

They make sure that you are taken care of, very respectful crew. Very exceptional. They go above and beyond to address your concerns and do most of the work on your behalf. Sorry if I missed other names.

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DealerRater Feb 26, 2019
 

Courteous, and exceptional customer service given by Dennis and Johnny. I’ve always been a little skeptical about the dealership just because I’ve worked with them in the past but I can tell you that you guys have earned a customer for life. You definitely have changed my outlook on how the dealership industry is. Thank you.

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DealerRater Feb 26, 2019
 

As always outstanding service. Glad they notified me when service is due. And really glad when I don’t have to pay they keep me on the road safely

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DealerRater Feb 26, 2019
 

Dennis Eich is the best service manager I have come across, always on top of everything. A real asset for the dealership. Very knowledgeable as well.

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DealerRater Feb 25, 2019
 

Curtis Cherry is a great ambassador of Fletcher Jones. He is always on top of things and is a great communicator and prompt me lets me know the details of the service to be done and the status of service. I feel like my car is in great hands with Curtis.

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Cars Feb 25, 2019
 

Everyone that was involved in the sale of my car was personal and very nice. Each one has contacted me since the sale as well.

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DealerRater Feb 25, 2019
 

I had my vehicle serviced, where the customer service, coordinator was knowledgeable and gracious, through the process. Dennis was also helpful , with explanations of vehicle services available and assistance on any future purchases or services. Great job!!

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DealerRater Feb 25, 2019
 

Fast drop off and John is very knowledgeable answering all of my questions. Getting the loaner is fast and easy. John called to report all statuses and called again when card is ready for pickup.

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Google Feb 24, 2019
 
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DealerRater Feb 24, 2019
 

My car was in for service for warranty work done and service b. As always my car was welll taken care of and everything was perfect! Thanks Dennis!!

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DealerRater Feb 24, 2019
 

Dave was great! The service was fast and efficient. My fiance was very impressed with our MB experience, he said he will get one of his own too soon!

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Google Feb 23, 2019
 
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DealerRater Feb 23, 2019
 

John makes a service visit a pleasure. He’s pleasant, prompt and knowledgeable. The service was done in less time than anticipated and was waiting for us when we arrived.

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Google Feb 22, 2019
 
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Google Feb 22, 2019
 

Great services. One of the best dealers

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DealerRater Feb 22, 2019
 

Easy in, immediate greeting, got car in, signed for a loaner with no hassle at all, and a few hours later I was notified that my car was ready for pick-up. Upon pick-up car was cleaned and ready to go. Again no hassle in return of loaner.

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DealerRater Feb 22, 2019
 

When possible, I like to do business with an independent local dealership rather than a national organization. I have known Curtis Cherry for 20 years and trust his judgement and good, honest service. He is a true professional.

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Google Feb 21, 2019
 

I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes Benz in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of town (in Arizona), it is pre owned and still under warranty, I drove it a few hundred miles and noticed some issues with the panorama roof (whistling noise), I took it in for service and was greeted by Danielle Kerley. She handled everything promptly, some parts were needed, they were ordered, car went in for service and a brand new E Class was loaned to me while my car was finished.

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DealerRater Feb 21, 2019
 

I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of town (in Arizona), it is pre owned and still under warranty, I drove it a few hundred miles and noticed some issues with the panorama roof (whistling noise), I took it in for service and was greeted by Danielle Kerley. She handled everything promptly, some parts were needed, they were ordered, car went in for service and a brand new E Class was loaned to me while my car was finished.

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DealerRater Feb 21, 2019
 

Great customer service very easy in/out process & efficient. Josh is a good communicator both via email & phone. Labor pricing high compared to other comparable shops. Only complaint is car was not washed upon pick-up.

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DealerRater Feb 20, 2019
 

Had my 2015 ML350 4Matic 45,000 mile service performed, as well as some warrenty work and a little body work done. They were timely and affordable. The loaner provided was very nice. Will definitely use them again in the future.

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DealerRater Feb 20, 2019
 

Everything perfect. John took care of everything. Great service. Very curtious. On time. Scheduling easy. Very friendly and very professional. Work under warranty with no questions.

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Yelp Feb 20, 2019
 

Kam Garrett helped me purchase the GLE 350, I LOVE the car and also had a fantastic experience. Kam worked to get me the car I wanted, was always professional and very patient during test drives and with answering all my questions. We ended up with a good trade in value for our old car from the dealership as well - it was a smooth and easy transaction, and I wouldn't hesitate to purchase from here again. Thank you Kam / FJ!

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Cars Feb 19, 2019
 

Rex Babin was (as always) most accommodating. Steve Kaplan runs the best dealership in the country. And followed up by Mariam for instructions and assistance - unbeatable!

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DealerRater Feb 19, 2019
 

My service associated, David Miller, was awesome. He handled all my needs and stayed on top of the work to ensure it was done right the first time and I was out of there as prompt as possible - Highly recommend David as your Service Associate as well as Mercedes Benz. I was initially a Jaguar convertible zealot but I have a very happy convert to the Mercedes Convertible - Reliable and excellent technology!

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DealerRater Feb 18, 2019
 

I have used Fletcher Jones Mercedes Benz for servicing my cars since 2004 and have been satisfied overall. Service advisers and technicians are professional and customer-oriented. I will continue to have both my Mercedes autos routinely serviced there.

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Yelp Feb 17, 2019
 

Very satisfy with my GLE 350. Such a great deal and great service. No complaints! Will definitely recommend Sonny Lee to my friends who want to get a Mercedes with great deal!

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Google Feb 17, 2019
 

Showed up and expectations were exceeded in our car buying experience. If you want to not waste valuable time getting scammed by other local dealers with gimmicks and fake ads just come here. Pricing is straightforward and service was top notch.

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DealerRater Feb 15, 2019
 

I had a great experience with the friendly and knowledgeable customer service professionals. The dealership is very clean and has an awesome waiting area. Kudos to Fletcher Jones Mercedes-Benz

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Google Feb 13, 2019
 

Great customer service everyone is very helpful

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DealerRater Feb 12, 2019
 

Dennis is the best, if it wasn't for Dennis I wouldn't be there. He's friendly, listens, and tries to help in every situation

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DealerRater Feb 12, 2019
 

Spencer was my service advisor for years. Excellent professional. Upon returning to Las Vegas after moving away, I began with Jolene Jimerson as my new service advisor. She proves to be an excellent professional with wonderful customer care. She listens, assesses and then determines the best plan of action. After bringing one car to her for service, we brought a second and will continue to recommend her to friends and family to bring more. Thank you for your care and attention to detail.

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DealerRater Feb 12, 2019
 

Helpful, Available, Friendly , Kind, Just a very wonderful person and advisor!! She has always looked out for us and the customer, Doing what is best for all involved

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DealerRater Feb 12, 2019
 

Always a great experience total professionalism and great customer care. They always take care of me and my vehicle and are always willing to get us in ASAP

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DealerRater Feb 11, 2019
 

Curtis Cherry and his team of service professionals I always go above and beyond to help In anyway they can. My family appreciates you and your team

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Google Feb 8, 2019
 

I’ve been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now I’m ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I’ve decided to comeback and get the C63. I have a few friends that have and LOVE their Benz and I feel comfortable getting one of the best quality vehicles from the beat dealership possible.

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Yelp Feb 8, 2019
 

I've been shopping Fletcher Jones since I was a young man.  I bought several from the original Fletcher Jones Toyota. Now I'm ready to pull the trigger on a Benz.  I came in and spoke with Cookie a few weeks ago and I've decided to comeback and get the C63.   I have a few friends that have and LOVE their Benz and I feel comfortable getting one of the best quality vehicles from the beat dealership possible.

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Google Feb 7, 2019
 
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DealerRater Feb 7, 2019
 

Work was done actually faster than estimated. Everyone was friendly and professional. There were no unexpected expenses and the checkout was very simple and easy.

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DealerRater Feb 5, 2019
 

I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!

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DealerRater Feb 5, 2019
 

Staff is always friendly and attentive and Brian Humiston does a fantastic job repairing anything that is wrong in a timely fashion. Absolutely fantastic explaining the issues and I feel safe and secure driving off the lot

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DealerRater Feb 5, 2019
 

Never a bad experience with Dennis. Service always goes seamlessly. Facilities are good. Not much else to say here. All goes as expected. thank you.

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DealerRater Feb 5, 2019
 

Had battery warning light, called for an appointment and there was an opening within 30 minutes. Easy to make appointment, was kept informed of status throughout the process

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Google Feb 5, 2019
 

I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!

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DealerRater Feb 4, 2019
 

Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot

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Google Feb 4, 2019
 

I have dealt with Fletcher Jones in Las Vegas and Los Angeles...I would never go anywhere else. The service can not be beat.

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DealerRater Feb 4, 2019
 

Dave Miller was very friendly, he offered prompt service and car was ready in a very timely manner! love that my car was washed also.

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DealerRater Feb 4, 2019
 

I am appreciative of processes that move along smoothly and this was a great experience. Bing Bang Boom. Dropped off. Notified of issues. Fixed issues. Picked up my car. Thank you.

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Google Feb 4, 2019
 
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Google Feb 4, 2019
 

Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot Dennis ! Its always a pleasure seeing and dealing with you !

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DealerRater Feb 2, 2019
 

Excellent service and people as usual. The Car was ready when expected and the Free loaner program is the best. Keep up the exceptional work.

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DealerRater Feb 2, 2019
 

David was very quick and helpful. The waiting area was comfortable. The lady who rang us up was very pleasant as well. Very satisfied, until receiving my vehicle back. The guy dropping off my car with dreads past gas inside my car and didn’t even roll down windows. He pulled up and quickly left said nothing. When my husband and I went to vehicle it smelled horrible. Was cold and rainy, still drove with windows down for 2-3 miles. Even purchased air fresheners because it was that disgusting of an odor.

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Google Feb 1, 2019
 
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DealerRater Feb 1, 2019
 

Denise my service manager always takes really good care of me and my car and also gives me good advices. He goes into details with me if needed.

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DealerRater Feb 1, 2019
 

Shai did an awesome job of helping me purchase our GLE 350. He never pushed for a sale...he simply answered all of my questions in a timely manner so I could make the best decision.

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DealerRater Feb 1, 2019
 

Cant decide which is better..the service or the car! The service is always exceptional and the car is awesome! The party is better then the invitation!

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DealerRater Feb 1, 2019
 

Denis Eich and everyone that I dealt with were wonderful and professional. The service was great and the car was ready when promised. Thank you !

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DealerRater Feb 1, 2019
 

I took my 2008 CLS 550 in to have the lower right headlamp replaced after the dash notification system alerted me. During drop off I showed Dennis that my window was making funny noise. Dennis identified the issue right away as a window regulator. I have an after market warranty company and Dennis said he would check with them to see if it was covered. The warranty company came out and validated that the part was covered. Dennis was able to get the headlamp, window regulator fixed and I picked up my car the next day. Great job as always by Dennis and his team

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DealerRater Jan 31, 2019
 

Great service and professional! We really appreciated all the attention to helping us with the purchase of our vehicle. We definitely recommend this dealership to anyone.

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DealerRater Jan 31, 2019
 

Always get great customer service at this dealership. My husband and I have been getting our cars here for at least 10 years. The service is outstanding both when servicing our vehicles and buying new ones.

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DealerRater Jan 31, 2019
 

Dennis always provides excellent customer service and great communication whenever I take my vehicles in for service. Dennis is the best service advisor I had by far.

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DealerRater Jan 31, 2019
 

I had my car serviced by Fletcher Jones and am very satisfied with the service! Everything from dealing with Mr Cote my advisor to the facility has been very pleasant!

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DealerRater Jan 31, 2019
 

The service was excellent. The service provided was completed on time as scheduled; and the service consultant was friendly and explained what will be done

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DealerRater Jan 31, 2019
 

Great experience working with Josh Sutton. Vehicle completed with detailed report of service showed a check list of work done. At pick up my vehicle had been washed and cleaned.

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DealerRater Jan 30, 2019
 

Love coming here, always professional, keep me updated on status of my vehicle, clean user friendly waiting area, and love leaving with a clean car!

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DealerRater Jan 30, 2019
 

Ryan was excellent because he ensured my vehicle was ready on time!!! Cashier was quick and vehicle was waiting when I got outside. That is what I call excellent service all around! Time was important because it was the last day for me to get my registration. I was able to get it smogged and pick up my registration. Thanks for managing my service so well Ryan!!!!

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Yelp Jan 29, 2019
 

I took my clk in due to a faulty key. Dennis Eich was the service advisor who received my car. He is very friendly and knowledgeable. In two days, they got the car running with a new key. If you have any issues with your Benz, just ask for Dennisand you won't be disappointed.

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DealerRater Jan 28, 2019
 

Customer service is great. They make servicing my vehicle easy and not a chore, not something to not want to deal with. They are friendly and helpful and sending the status of your vehicle lets you plan for future service requirements.

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DealerRater Jan 28, 2019
 

I appreciated the service Danielle gave me and that she allowed me to keep my rental through the weekend since I was not able to bring it back and no extra charge.

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Google Jan 28, 2019
 
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DealerRater Jan 27, 2019
 

Everything was good. Car was washed. Time was sooner than promised. Text and call were fine. All in all the service was as we thought it would be.

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DealerRater Jan 26, 2019
 

Danielle was exceptional in that she handled the service of my car in a professional manner and kept me advised of the cost and timing of the service. She is the best!!!!!

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DealerRater Jan 26, 2019
 

Fletcher jones does a very good job getting the job done in timely fashion. My service manager understands we are all busy and makes getting the car service as convenient as possible.

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DealerRater Jan 26, 2019
 

I received excellent service and didn’t have to pay a penny! Everything was still under warranty. Was picked up and dropped of by Mercedes while my car was in service. Very accommodating

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DealerRater Jan 25, 2019
 

Great experience everytime! Rex Babin is an incredible sales guy that listens to his customers, I will always return to him in the future. I highly recomend this dealership if you’re looking for a great car, a great price, and most importantly a GREAT experience.

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Google Jan 25, 2019
 

I love this place! I finally found a place to take my Smart Car ForTwo!!!

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DealerRater Jan 24, 2019
 

This dealer always goes above my expectations! Always in and out quickly. John is very knowledgeable of my specific vehicle. The loaner car service is always easy and pleasant to deal with

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DealerRater Jan 24, 2019
 

Great service on my Mercedes .Jolene jimerson was my service rep and she could not have been more knowledgeable and professional. Great place to take your car!

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Yelp Jan 24, 2019
 

I turned in my lease and upgraded with this dealership a few weeks ago. Just got the survey from Mercedes today so I felt compelled enough to also do a review here. I always got my cars from Keyes in Los Angeles because I am a former employee there and always went back because I knew I would get a nice house deal. But this time I decided to try Fletcher Las Vegas. I have to say they definitely earned my business. My feedback is mostly based on my experience with my sales rep, Rex Babin. His assistant Mariam helped alot as well. My sales rep was honest because I have experience and know what the numbers should be. He did not play any games. He was very humble and laid back. I was not used to that, especially considering I used to work around the opposite (sad to say but true). I left the first time only because I was unsure of which model I wanted to upgrade. My indecisiveness. But once I was ready, he offered to do everything on the phone so I spend less time at the dealer. Next visit was just me walking in straight to Finance to do my papers. A few min signing and then straight to my new car and took it home. I will start referring all my friends who still reach out to me for deals to come here instead. Anyone else should also ask for Rex!

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DealerRater Jan 23, 2019
 

Josh Sutton is always friendly, professional, courteous and knowledgeable. An excellent employee who represents your company well. Reception area is clean and well set up with friendly employees.

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DealerRater Jan 23, 2019
 

John was awesome, it was busy when I arrived and he didn’t just rush through everything, went step by step like I had the only car there. Now that’s top notch customer service! And mike has always taken great care of my wife and I, bought 2 cars from him and I’m sure we will buy more, mercedes has been awesome!!!

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DealerRater Jan 23, 2019
 

danielle got me on the road faster than expected - loaner chick awesome too- Josh and Cookie have helped me greatly as well with this vehicle

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Google Jan 23, 2019
 

John Always Looks Out For Benzina...

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Google Jan 21, 2019
 
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Google Jan 21, 2019
 
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DealerRater Jan 20, 2019
 

Truly exceptional service. Love them! They take care of everything and love that they do take u on a free shuttle.. my driver was excellent! I don’t really remember his name. He is from Honduras, really amazing people

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DealerRater Jan 20, 2019
 

The customer service and the purchasing experience was outstanding. I would recommend this dealership. A great experience from the beginning to the end. The service department was also outstanding.

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Google Jan 20, 2019
 

I had a seamless transaction this weekend with Fletcher Jones Imports. My original contact was with Cookie. She kept in touch without being pushy until I was finally able to come in. I arrived while she wasn’t there, but she was kind enough to refer me to Mike, who was an absolute gem! He listened to my needs and anticipated things I didn’t know I needed. He was honest and spoke to me (instead of my husband) about all aspects of the car. The detailing and paperwork took no time! I love my E450!! 5 stars for amazing customer service and product!

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Google Jan 20, 2019
 
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Cars Jan 19, 2019
 

When it was time to buy another car, we did not even think about going anywhere else because our first experience was so good. The second experience was even better

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DealerRater Jan 18, 2019
 

Highly recommended very friendly and amazing professional service. Taylor made the deal to your request Very patient explaining every little details you need work for the best numbers for you and really put a lot of effort to make you happy as a client

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DealerRater Jan 17, 2019
 

Everyone at Fletcher Jones Sahara is amazing. they are so accommodating and professional and I have always felt so pampered and taken care of. I have been a customer since 2006 and I will remain a Mercedes owner indefinitely. You guys are the best.

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DealerRater Jan 17, 2019
 

I do not know the personnel in loaner department however they are courteous and efficient. John Sarantidis is exceptional! Sincerely just a great work ethic.

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DealerRater Jan 17, 2019
 

I’ve never been disappointed of their service. I always feel pretty good that my car is always in the best hands. John S. Is very professional, knowledgeable and gives me a timely update of what’s going on.

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DealerRater Jan 16, 2019
 

Dennis Eich always provides great service each and every time I come in to service my car. He is also very knowledgeable. Thank you Dennis and team!

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Google Jan 15, 2019
 

My service advisor, Ryan Cross, has always made servicing my car as simpe as possible. Check in is fast and I go away with a clear understanding what service will be performed and approximate cost. He keeps in touch, letting me know if anything else should be done and when my vehicle will be done. I also get a call when it is ready. The check out process is simple and quick.

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DealerRater Jan 15, 2019
 

Went to get service and ended up buying a car. Love the friendly service. No pressure! This is what car buying should always be like!

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DealerRater Jan 15, 2019
 

My service advisor, Ryan Cross, has always made servicing my car as simpe as possible. Check in is fast and I go away with a clear understanding what service will be performed and approximate cost. He keeps in touch, letting me know if anything else should be done and when my vehicle will be done. I also get a call when it is ready. The check out process is simple and quick.

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DealerRater Jan 14, 2019
 

John has been my service advisor for many years. He manages his team well and always provides excellent service and value for my new Mercedes cars as well as my classics. I'm fortunate that Fletcher Jones is in my neighborhood. Thank you.

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DealerRater Jan 14, 2019
 

Courteous when setting up an appointment with Hector. He listened carefully when I described the issue. I received thorough and prompt service all in the two hour time frame I was told. The service advisor Danielle made feel at ease.

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Google Jan 14, 2019
 
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DealerRater Jan 12, 2019
 

Very friendly and courteous staff... I was in and out in just a few minutes. Service advicer Jolene made it an easy and quick experience...

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DealerRater Jan 12, 2019
 

Jamie , part managers did a wonderful thing for me and my car. I truly appreciate all she did I will keep recommending this place to everyone. Being new to las vegas , finding a terrific dealer for my sl 550 So thank you Jamie. And everyone else that dealt with mt car and needs.

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DealerRater Jan 12, 2019
 

The whole experience from beginning to end was Perfect!!!! Appointment time,loaner car ready clean and full since I had to return back to work.

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DealerRater Jan 11, 2019
 

Dave Fast is the best advisor always on top of things keeping in touch with me letting me know what’s going on with my vehicle... I have always experienced great service by him Great Store, loner service was super too

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DealerRater Jan 10, 2019
 

The entire team gave exceptional advice and patience while our son chose which vehicle to purchase. Experience could not have been better! Thank you Jay & Steve!

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DealerRater Jan 10, 2019
 

I truly enjoy the service that John Sarantidis Gave me and in helping my car get serviced for A week long ski trip to Tahoe. Thanks for making it happen and appreciate the all the Help !!!!

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Yelp Jan 9, 2019
 

I have bought cars over the years at many different dealers this place is amazing ! the people are amazing !  I have read some of these reviews on different sites And wondered is this a real customer writing this ?  sounds too good to be true ? I assure you I 'm a real customer  And it's all true I live in California and took a chance flew  to Las Vegas to meet Shai and look at the vehicle the car amazing ! ( I bought it ) Ivan helped me through all the financing and paperwork and then Jacob came to help me program my phone show me things on the car and how they worked  WOW !  And if that wasn't enough Shai made sure we had lunch and didn't leave hungry for our long drive back to California and .... then ! Three days after being home I received a phone call from  Erica  to see how everything was with the car and if I had any questions or concerns .  This is just a short summary of all they did for me I could not be happier with my choice going to Fletcher Jones imports  !!

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DealerRater Jan 9, 2019
 

THE JOB. WAS WELL DONE!! THE ONLY THING I DON'T UNDERSTAND. IS WHY? THE SERVICE CONSULTAN " MR. DAVE MILLER IS NOT IN THE LIST OF EMPLOYEES. THAT'S MY ONLY OBSERVATION. BUT, EVERTHING ALSE IS GREAT. "BRAVO ZULU". HAVE A GREAT DAY!!

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DealerRater Jan 9, 2019
 

I had my vehicle serviced and the whole process went pretty smoothly. Everybody was very friendly and accommodating. It took less time than I expected to have the car serviced Afterwards they had my car washed and it looked spotless.

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DealerRater Jan 9, 2019
 

Thanks Brendan for checking on my concerns and taking care of my Metris Van. Friendly and excellent customer service. Until my next visit.. thank you!

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DealerRater Jan 9, 2019
 

As usual Fletcher Jones provided prompt and exceptional service!!! Always my first and only choice for service!!! The service and loaner service is excellent. Keep up the good work!!!

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DealerRater Jan 8, 2019
 

I arrived on time and was met at the door, Brendan looked at my tires and advised that it would be prudent to replace the front tires, the work was completed on time and in addition they also removed and replaced the run-flat system on the front wheels at no cost to me. I was very satisfied.

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DealerRater Jan 8, 2019
 

I always get exceptional vehicle service with John Sarantidis and exceptional customer service with Frank Glaspe all I have to do is call only one time Shirley W

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Google Jan 7, 2019
 
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DealerRater Jan 7, 2019
 

As always, the service went very well. I hope you do not have any requirements for writing a review. I am your customer and not employee.

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DealerRater Jan 6, 2019
 

Curtis Cherry and Ryan Cross were incredibly helpful and made the service visit a super simple one as always. They assisted with a front window motor issue I was having.

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DealerRater Jan 4, 2019
 

The only complaint I would add would be that there was no footwell mat provided, and the grease from footprint (shoes) were all over the step and my WeatherTech mats. Mary

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DealerRater Jan 3, 2019
 

You are treated 1st Class, Dave went far and beyond to help with my warranty. Very professional and always customer focused. Thank you Fletcher Jones.

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DealerRater Jan 3, 2019
 

Service was professional and my car was repaired in a timely manner. Josh provided a loaner car for me to eliminate any inconvenience for me during the repair time. He throughly explained the repairs that would be needed, The cost,however, seems to be extremely high.

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Yelp Jan 3, 2019
 

If you want to buy or lease, Shai is the one you can trust. Highly recommend!

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DealerRater Jan 3, 2019
 

No question but the service I always receive from this dealership is outstanding. I strongly recommend it. And their price for service is always fair and reasonable

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DealerRater Jan 2, 2019
 

Excellent customer service. Accurate and prompt. The ervice advisor John Had done an excellent job and made our visit very pleasant by explaining all the steps and fallowing it through as fast as possible. Thank you.

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DealerRater Jan 2, 2019
 

Thanks Mr. Josh, your service excellent, as always, happy new year. your service fast, reasonable, helpful, I'm looking next time work with you guys, 5 stars review.

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DealerRater Jan 2, 2019
 

Dennis Eich was my service provider who took exceptional care of us. Not only did he have our vehicle serviced (due to an airbag recall), but he noticed that our headlights were pink and needed a new Xenon headlamp which Mercedes Benz paid half for. AWESOME! We were highly impressed with the wash and tire shine afterwards as well. That saved us another $60 for a detail.

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DealerRater Jan 1, 2019
 

Had my Schedule "B" servicing done last weekend -- great service and friendly support staff. I was provided a car for the day, which I appreciated very much.

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Cars Dec 31, 2018
 

Well I never thought I’d ever be able to say that I had an exceptional experience buying a car. But I did! Jay L. Fields is a true professional in every aspect. I purchased and loved my Mercedes sport model I bought a couple years ago but it was time for a change. But I wanted the change to be awesome And get the most bang for my buck. Jay Waited until he had the right car with every option @ an exceptional price With the most promotional offers from Mercedes. I gave him all my information by text and phone & when I went to pick the car up I was out of there in an hour and a half flat with a big smile on my face and a skip in my step because of my beautiful new Mercedes. Thank you Jay for everything !!! And also a special shout out to Patrick Jones for making the numbers right so the deal happened and to all the great people at Fletcher Jones Mercedes In Summerlin. Happy new year

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Google Dec 30, 2018
 

Mike M and team went above and beyond to get me out of my horrible upside down loan on a 2011 to a brand new 2018 CLA 250! No games or hassle was very truthful and knowledgeable

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DealerRater Dec 28, 2018
 

Jay Fields always makes me feel welcome and like I’m part of the family. Service is always fast and reliable. Loaner cars are clean and new.

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Yelp Dec 28, 2018
 

Every time I've taken my car in for repairs they have been professional and precise. Thanks for the good care of my car.

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DealerRater Dec 27, 2018
 

Every time, Josh is awesome. Thank you! Shane on the sales side awesome. Like family. Also pls note Jolene isn't listed and she was fantastic. #femalesrock

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DealerRater Dec 27, 2018
 

Dave, a Service Adviser & the Mechanics Service took care of my car routine service maintenance. My overall rating of this service center is outstanding. Thank you.

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DealerRater Dec 26, 2018
 

John always ensures I have prompt and effective service. He keeps me up to date on progress, and goes out of his way to assist with my alternate transportation needs. I am thankful for his assistance when I have a service need.

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DealerRater Dec 26, 2018
 

Dennis Eich and the team at Fletcher Jones Mercedes never disappoints. Dennis kept me informed and delivered on exceptional and quality service. We will be coming back.

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DealerRater Dec 25, 2018
 

On 12/18/18: Appt for routine express service & oil change, t he following morning there were fresh oil leaked in my garage floor. I immediately message John Sarantidis my advisor and brought my car back. Apparently, the technician failed to clean/power wash the oil residue. As a result, I had to take half a day from work.

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Google Dec 25, 2018
 

we came from la walnut and came here to repair. The one that came to help us was david miller. His service was very helpful and warming.we feel thankfull and respectfull. This company has a great service. Every worker was really polite. -customer William Zhang december 24 2018

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DealerRater Dec 24, 2018
 

I was very pleased with my service call. The service staff is always helpful and I am provided with a loaner. My car was done when promised

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Google Dec 23, 2018
 
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Google Dec 21, 2018
 

Maxine is truly a professional - making sure her customers needs are met and going above and beyond with exceptional customer service. Happy to continue in being a long term customer of Fletcher Jones. Thank you Maxine - we will look forward to our next purchase working with you again!

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DealerRater Dec 18, 2018
 

Great service provided by the team at Mercedes. The work I had done on my car was performed promptly and I was able to pick up my car on my lunch break. Communication with everyone is very smooth and professional.

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DealerRater Dec 18, 2018
 

The staff was very professional and informative. Dennis was responsive when I reached out and worked to make sure everything was done in a timely manner.

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DealerRater Dec 17, 2018
 

The staff was very friendly. The technicians were very informative inregards to the vehicle inspection making me aware of all of things that where happening to my vehicle. I was also able to get a great price on the service.

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DealerRater Dec 17, 2018
 

From the time I dropped my car to the time I picked it up, everyone I talk to was very friendly and helpful. It is actually kind of weird that a simple activity as getting your car service can be such an enjoyable experience!!

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Cars Dec 16, 2018
 

The Best Customer Service, this has been our 3rd vehicle in the last 7 years. From the floor staff to the office personel; all Fletcher Jones staff is overwhelmingly Functional

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Google Dec 16, 2018
 
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DealerRater Dec 14, 2018
 

Had two messages one the console, other service companies could not find or fix the issue but Fletcher Jones did and the problems were resolved.

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DealerRater Dec 14, 2018
 

I’ve been taking all three (now just two) Mercedes vehicles to this dealership since moving to Vegas 4 years ago. I have enjoyed an excellent customer experience on almost every occasion. I will continue to bring my Mercedes cars here as long as I have them. Willing to be flexible on car pickup/drop off (Yes) Friendly experience with staff (Yes) Accurate estimates (Yes) Appropriate work completed (Yes) Work completed on time (Yes) Pricing (high) Acceptance of responsibility for mistakes (Yes)

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Google Dec 14, 2018
 
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Google Dec 14, 2018
 
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Google Dec 13, 2018
 

Many thanks to Azalea and her team for another great experience at FJMB.Their product knowledge and high level of customer service exceeds what most expect, even at a Benz store.I am a fan!

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DealerRater Dec 13, 2018
 

From initial phone call to make an appointment, to bringing the car in, to picking the car up--staff was efficient, knowledgeable, friendly. The service was a recall. It was handled expediently -- got the car back in only a few hours. Car was inspected and washed! A follow-up email was received outlining the inspection and the service performed. Couldn't ask for better service! Will certainly return when it is time for annual servicing.

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DealerRater Dec 13, 2018
 

I recently brought my Mercedes GLC 300 for a typical service check up. It was very early in the morning and I clearly was not fully awake. Poor Josh had to deal with me. Not once did he get frustrated or upset with me not understanding fully. He explained everything till I felt comfortable. Great bonus is they even vacuumed my car as well as the curiosity wash.

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DealerRater Dec 13, 2018
 

I like to work with Dennis as he is very friendly, honest and reliable. This time, it is for changing auxiliary battery and updating Navigation system. Both were completed within the promised time.

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DealerRater Dec 13, 2018
 

Many thanks to Azalea and her team for another great experience at FJMB. Their product knowledge and high level of customer service exceeds what most expect, even at a Benz store. I am a fan!

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Cars Dec 12, 2018
 

This is the 3rd MB we have purchased from Fletcher Jones and in particular Mike Mondesi. Mike is an excellent sales person, concerned with getting us what we are looking for and answering all our questions. He does not pressure the client and is genuinely concerned with the client's satisfaction. I will be purchasing vehicles from Mike as long as he is a salesperson! Thanks, Mike!

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Cars Dec 12, 2018
 

Joseph was great and made the entire experience phenomenal!! Was a pleasure to work with and I would definitely recommend him to anyone. I will be back again in the future.

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DealerRater Dec 12, 2018
 

John has been my service advisor for many years. The care and service he provides for my classic SL500 and GLC43 is the main reason Fletcher Jones is our primary dealership in Las Vegas. Fletcher Jones also has a great inventory selection of AMG vehicles. Their sales team is knowledgeable and not too aggressive, which makes for a positive overall experience.

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DealerRater Dec 12, 2018
 

Your place is the only one I trust for service or repair. Your service people are very accommodating and friendly (specially Ryan). Your service coordinators always make a follow up for your appointment and service. Thank you so much.

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DealerRater Dec 12, 2018
 

Job well done by Dennis' team, at an affordable cost. In and out within a couple of hours. Customer lounge is cozy with amenities. Lavatory is really clean. What not to like!

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DealerRater Dec 11, 2018
 

Called in the morning and was able to get into service that day. My service manager was very helpful, would keep me updated on my vehicle.

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DealerRater Dec 11, 2018
 

Fletcher Jones Imports has always provided prompt quality work on every occasion. I have been a customer for over 15 years and will continue to do business with them for many more.

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DealerRater Dec 11, 2018
 

The experience that I had on 12 /11/18 can never be compared to any of the other service dealers in Las Vegas ! The sincere professionalism of Josh handling my scheduled maintenance , along with a driver seat issue , truly encompassed what a great customer based dealership should be!!

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Google Dec 10, 2018
 

If you're in the market for a luxury vehicle, Mercedes is the way to go and this dealership is the one to choose. Haim, Kevin, Steve and the rest of the staff were an absolute pleasure to deal with. They made my experience flawless. I would highly recommend anyone to visit Fletcher Jones Imports.

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DealerRater Dec 10, 2018
 

I purchased my first Mercedes. Although it was used it still has one year manufacturers warranty. I was able to get in the day after I called. My advisor was very helpful. He explained features I didn’t understand and also sent me a PDF outlining pairing my garage door. They fixed my auxiliary battery malfunction and also shuttled me back and forth. The customer service was excellent. I’m thrilled to finally have my dream car (SLK 300) and know I’ll be in great hands at FJ Mercedes in Las Vegas.

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Google Dec 10, 2018
 
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Yelp Dec 10, 2018
 

I've been a Las Vegas native for over 19 years and this dealership has provided me with the best service I've ever had. I cannot stress enough how important customer service is in this industry and these guys just blew the roof off. My experience was flawless. I cannot thank Haim, Kevin, Steve and the rest of the staff enough. If you're in the market for a luxury vehicle, Mercedes is the way to go and this dealership is the one to choose. Don't just take my word for it, go pay them a visit!

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DealerRater Dec 10, 2018
 

Josh and crew always take good care of me - never any shocks or surprises. and keep my vehicle running flawlessly no matter what. I appreciate everyone's professionalism - from the gal who checks me in before driving to the service area to the service advisers to the valets - Bravo. -sgm-

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Yelp Dec 9, 2018
 

My wife is the market to get a new vehicle - she has a specialty High Performance vehicle which complicates the deal a bit.  So, we headed out for what typically is a tedious experience.  We went to several dealerships and it was what you would expect - they were nice but when it came down to it it was not what we were looking for.  We decided to reach out to Fletcher Jones Imports - Cam is someone we had talked to some time back and we remembered how great he was then.  Well, he did not disappoint, not only did he remember us (we never purchased before from him) he remembered all the details etc.  It was a bit complicated of a deal - but not only did he involve Krista the Sales Manager - who also was nothing short of amazing.   Cam not only was relentless in working over the next few days to make sure he got this deal to work - he worked tirelessly to do some digging and get us the most money for our trade.  I love getting a new car but the process can be not so fun.....this however was not the case with Fletcher Jones and I would 100% say with confidence if you need a vehicle this is definitely a place you need to go - ask for Cam he is professional, welcoming and just really cares. Pics of new ride to come soon!!

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Google Dec 9, 2018
 
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Yelp Dec 7, 2018
 

They take good care of my Benz and it's a love hate relationship. I try to stay away cause they are always showing me a new car with new features and I leave spending to much money (ouch) there service department is expensive but top notch and they detail your car after every service to soften the blow lol. But I love my AMG so what else can a fella do

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DealerRater Dec 7, 2018
 

Will recommend to all my friends and radio listeners staff is the best and helpful. Clean as well. Called as soon as it was ready

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Google Dec 7, 2018
 

It was good, my buddy ended up buying a 2018 cel250. Great service and staff.

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DealerRater Dec 6, 2018
 

The service at Fletcher Jones is outstanding. Taking my car in for maintenance or any other problem is always an easy process, whether I'm waiting or dropping the car off.

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Google Dec 5, 2018
 
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Google Dec 5, 2018
 

Cookie was by far the best individual I have worked with in regards to purchasing a car. She was honest, on top of it, followed up, followed through and listened to what I wanted. She made it a 10+ experience for us. Thank you!

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DealerRater Dec 5, 2018
 

Curtis fit me in right away to check a recall on my car. While I was there he noticed my key fob battery needed to be changed and my tire pressure was low in my tire and fix them all.

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DealerRater Dec 4, 2018
 

The attention to detail at FletcherJones was excellent. They run their service area the way it should be - they're organized and have great people working for them.

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DealerRater Dec 4, 2018
 

Thank you to everyone here at Fletcher Jones Sahara for always providing me exceptional service each and every time I come in for maintenance. Especially Azalea Hahn, Dennis Eich, and Curtis Cherry.

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Google Dec 3, 2018
 
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Google Dec 2, 2018
 
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Google Dec 2, 2018
 

Go to get oil change

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DealerRater Dec 2, 2018
 

Treated me like family. Nice people in the loaner department too. Very satisfied with everyone. Nice car cleaning service. Will be back for service in The future

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DealerRater Dec 1, 2018
 

The service was great , very accommodating, everyone works as a team to get the desired results! I guess for one thing I do not need 25 words to say you did a great job, if there was a problem I grues it would take that much Again, great job!

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Cars Dec 1, 2018
 

The service was great , very accommodating, everyone works as a team to get the desired results! I guess for one thing I do not need 25 words to say you did a great job, if there was a problem I grues it would take that much Again, great job!

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DealerRater Nov 30, 2018
 

I have always received timely and great service working with Ryan Cross. I highly recommend the Fletcher Jones dealership to bring your Mercedes for service.

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DealerRater Nov 30, 2018
 

My service rep John is always display a sense of pride when ever I bring my cars in for service. I trust him completely when it comes to the care of my vehicles. Please keep up the great customer support.

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Cars Nov 30, 2018
 

Every part of the transaction went very well except the vehicle delivery process required two significant chunks of waiting time. Otherwise it was a very pleasant and professional experience.

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Cars Nov 30, 2018
 

Fletcher Jones is unparalleled for sales, customer service and finance. I would not buy a car anywhere else! I love my new cat and my sales team led by Rex Babin continues to provide exceptional service. This is my sixth car from FJ, I feel safe on the road, never a service issue, they guide you seemlessly through the purchase process, and my car has every possible feature! Thank you Fletcher Jones!

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Cars Nov 30, 2018
 

My service rep John is always display a sense of pride when ever I bring my cars in for service. I trust him completely when it comes to the care of my vehicles. Please keep up the great customer support.

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Cars Nov 29, 2018
 

Treated me like family. Nice people in the loaner department too. Very satisfied with everyone. Nice car cleaning service. Will be back for service in The future

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DealerRater Nov 29, 2018
 

my car was inspected and all the issues were repaired. My car now feels like a new car. They repaired things I was not even aware of and I really appreciate the attention shown to my car.

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Cars Nov 29, 2018
 

We get great service everytime. Dennis is phenomenal. The lady greeter at the gate is very nice. If your Benz needs service this is the place to go.

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Cars Nov 29, 2018
 

my car was inspected and all the issues were repaired. My car now feels like a new car. They repaired things I was not even aware of and I really appreciate the attention shown to my car.

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Cars Nov 29, 2018
 

I have always received timely and great service working with Ryan Cross. I highly recommend the Fletcher Jones dealership to bring your Mercedes for service.

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Cars Nov 28, 2018
 

the customer service is very good, the customer representative is very friendly, the work quality is very good, it was done in a timely base

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DealerRater Nov 28, 2018
 

the customer service is very good, the customer representative is very friendly, the work quality is very good, it was done in a timely base

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Google Nov 28, 2018
 
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DealerRater Nov 28, 2018
 

I took my car in for B service. No one had advised me prior to the service call that there would be an exorbitant charge for this service, so I was quite unprepared when I went to pick up my car. I spoke with Curtis, the manager and the kind of great compassion and professional customer service that he exhibited will keep me loyal to Fletcher Jones

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DealerRater Nov 28, 2018
 

Nice job, have sweet for kids and nice coffee for adults and WiFi quick and friend service . We have frist oil change today , and feels nice and clean , thank you guys

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Google Nov 27, 2018
 
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DealerRater Nov 27, 2018
 

John Sarantidis is my service rep. He’s always courteous and professional. Looking forward to having him as my service representative when I purchase my next Mercedes.

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DealerRater Nov 27, 2018
 

This was an emergency. I need to get the brakes replaced so I could drive to San Diego. They scheduled the service on the dames day I called and compiled the repairs within hours so that I could take my vacation. The service was fast and complete

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Cars Nov 27, 2018
 

My service coordinator Josh is really wonderful. He is professional l, personable and does all he can to make the service of your car a good one. Thank you Josh and MB on Sahara and Tenaya. Happy Holidays. Deborah

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DealerRater Nov 25, 2018
 

I have always been impressed by the commitment to customer service at this dealership and my last visit cemented my opinion. Everyone I met during my stay showed a positive attitude and they did a great job servicing my car. Highly recommended!

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Google Nov 25, 2018
 

So I have to state unequivocally this was the Best vehicle purchase experience I have Ever had!!! Starting with my salesperson Cookie Ackley who was Fantastic!!!! She is such a knowledgeable professional; so glad to have met her. To Doris my financial advisor who was incredibly nice and knowledgeable also, to Ivan, another finance rep that gave me valuable information, to Maxine, the finance director who introduced herself personally to me to Heather who walked me through my beautiful vehicle in detail, to the very nice man who detailed my 250 GLA (I did not get his name) who was so sweet and the other nice young man Patrick who bought the crossover around to the assistant GM (I forgot her name also so sorry) ;( who congratulated me and welcomed me to the Mercedes Benz family and made sure my beautiful German made automobile had a big red bow it:) I want to thank Steve Kaplan, the GM, for hiring such an outstanding staff; they were so great and I am thrilled with the whole buying process:)

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DealerRater Nov 24, 2018
 

Great service!!! My concierge jason was excellent!!!! He was knowledgeable and efficient! The loner given to me was a plus also! No complaints only compliments!!!

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Yelp Nov 24, 2018
 

So I have to state unequivocally this was the Best vehicle purchase experience I have Ever have has!!! From my salesperson Cookie Ackley who was Fantastic!!!! She is such a knowledgeable professional; so glad to have met her.  To Doris my financial advisor who was incredibly nice and knowledgeable also, to Ivan, another finance rep that gave me valuable information, to Maxine, the finance director who introduced herself personally to me to Heather who walked me through my beautiful vehicle in detail, to the very nice man who detailed my 250 GLA (I did not get his name) who was so sweet and the other nice young man Patrick who bought the car crossover around to the assistant GM (I forgot her name also so sorry)  ;( who congratulated me and welcomed me to the Mercedes Benz family and made sure my beautiful German made automobile had a big red bow it:) I want to thank Steve Kaplan, the GM, for hiring such an outstanding staff;  they were so great and I am thrilled with the whole buying process:)

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DealerRater Nov 23, 2018
 

It was easy to make an appointment. Dave Miller was friendly and professional. The service finished before the estimated time. I really liked that they washed my car. Thank you!

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Cars Nov 21, 2018
 

This is the fifth car either myself or business associates or extended family have purchased from this dealership. I'm never disappointed when I do business here. It's more than just stress free, it's extremely fun. There is nothing better than getting to drive whatever car you want to try with no hassle. Plus they do everything in their power to make the buying experience easy, from selection to spending one on one time teaching you how to use all of the amazing technology before you leave.

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DealerRater Nov 21, 2018
 

Mr. Dave Fast (service dept.) and the mechanic Joss fully addressed my concerns regarding my vehicle: they both took the necessary time to listen to and evaluate my concern. Also, they were professional as well as approachable and obviously knowledgeable/experienced. I would also add that with regards to the parts dept., specifically Edgar and Jerome, I had a similar excellent customer service experience.

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DealerRater Nov 21, 2018
 

Mr Cherry runs the best service department in town. From the greeter to the porters, everyone is on point. He truly takes the MB slogan “The best or nothing “ to heart. My car was on time and on budget. All my services were clearly explained as well as all my options. Five star customer experience that exceeded my expectations. Thank you Mr. Cherry.

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DealerRater Nov 19, 2018
 

It’s been 13 yrs since I have been going to this dealership & up to now they have NEVER failed to give me the EXCELLENT customer service! Sales or service is to perfection here!

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Google Nov 19, 2018
 
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Google Nov 17, 2018
 

My sales consoltant Mihatta was the best I’ve ever experienced. He gave me information I never knew before

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Google Nov 15, 2018
 
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Google Nov 14, 2018
 
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Google Nov 14, 2018
 
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DealerRater Nov 13, 2018
 

When ever I need service for my two mercedes benz I always talk to Danielle because she so nice and friendly. She even told me that she will try to get my car fix as soon as possible so I will not wait longer.

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DealerRater Nov 13, 2018
 

Exceptional Service as always. I especially appreciated the inspection process that discovered an unsafe tire condition. The shuttle service was exceptional. I got door to door service.

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Google Nov 9, 2018
 
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DealerRater Nov 6, 2018
 

Our sales person Heim and the finance department traded our vehicles in for brand new Mercedes with lower interest rates and a shorter term than what we had previously. Also No Money Down!!! Other dealerships wanted $10,000 to make the deal happen. Very happy with our choice to buy here.

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Yelp Nov 6, 2018
 

Went in on a whim to take a look at an AMG model that I was sure would be out of reach financially.  Fast forward several hours, and I'm driving it off the lot at a price that I never thought possible.  I worked with Haim Beja in sales, and he treated me like family from the beginning, making sure I got precisely what I wanted at the price I wanted to pay.

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Google Nov 6, 2018
 
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DealerRater Nov 6, 2018
 

I went in to replace a tire and Danielle was so nice to help assist me. She even offered me a shuttle back and forth till my car was done. I just stayed and waited. It didn’t take that long, tire replaced, map updated, service A completed and they even had my car washed. All that done and I thought I would be there long but all of that done fast. Best car servicing I have ever had. Thank you and keep up the good work!

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DealerRater Nov 6, 2018
 

We were treated like family and given a far, far better deal than we even thought possible. From beginning to end, the vehicle buying experience was a pleasure.

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Google Nov 5, 2018
 

Just bought a car!

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Google Nov 4, 2018
 
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Google Nov 2, 2018
 
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Google Nov 1, 2018
 

Always honesty

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Google Oct 31, 2018
 
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Google Oct 28, 2018
 

Ellecent service but the service was slow, time wise.

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Google Oct 28, 2018
 
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Cars Oct 27, 2018
 

The service was so Good on my older Mercedes, I bought a new one! What a great team they have at Fletcher Jones! Dennis in Service is great!

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Cars Oct 27, 2018
 

Cookie is by far the best sales rep EVER!!! I had been shopping online for quite some time and attempting to get a detailed purchase price quote. The ONLY dealership to actually send me EXACTLY what I asked for without trying to pressure me with phone calls and arranging a visit was Fletcher Jones. I sent them email with a detailed description of what I wanted and what I didn’t want and within minutes I had what I asked for. Cookie emailed me the quote without once telling me I had to come to dealership. She then went above and beyond to help me. I ended up not buying a car from them but the decision was based solely on my financials. I’ve put the car I wanted on hold for now but when I decide to purchase that particular car, cookie will be my first contact! I hope the owner appreciates the awesome employee they have with cookie Ackly. Cookie that you again!!

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Google Oct 26, 2018
 
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7300 West Sahara Avenue • Las Vegas, NV 89117

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Fletcher Jones Imports

7300 West Sahara Avenue Las Vegas, NV

Phone: (702) 364-2700

http://maps.google.com/?q=7300%20W%20Sahara%20Ave%2C%20Las%20Vegas%2C%20CA%2089117

Sales

Phone: (702) 364-2700

7300 West Sahara Avenue Las Vegas, NV

Service

Phone: (702) 364-2701

7300 West Sahara Avenue Las Vegas, NV
36.144889 -115.252885
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Fletcher Jones Imports
Fletcher Jones Imports
sales@fjimports.com
7300 West Sahara Avenue
Las Vegas, NV, 89117 United States
(702) 364-2700
https://di-uploads-pod4.dealerinspire.com/fletcherjonesimports/uploads/2017/03/FJ-Imports-OG.png
Fletcher Jones Imports 36.144889, -115.252885.