Meet the Team! Rene DuBose- Product Concierge

April 20th, 2016 by

Meet Rene! One of our Product Concierge’s.

 

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1. Where are you from, how long have you worked at Fletcher Jones, what do you do?

I was born in San Diego California. In my mid twenties I was living in England, and driving in the other side of the road was cool. I have worked at Fletcher Jones Imports for 14 1/2 years, I originally started at the Rancho store. I was the waitress at the Coffee Pub, and I had waited on most of the Fletcher Jones family and our current GM Steve Kaplan. Steve Kaplan in fact offered me the job back when we were on the Rancho Store. I am the Product Concierge so I teach everyone the exciting features on the new Mercedes-Benz’s that they purchase or lease. A lot of business is repeat clients, and I have built a relationship with many of the repeat clients. October 2014 I went to Germany for Product Laureate and seeing the AMG® factory and even seeing women building AMG® engines was a life changing experience.

 

2. What is your favorite part of the job?

My favorite part and get to wow customers with features such as Park Assist® and customers seeing their cars park themselves autonomously . I like seeing them get super excited to get a new car and see all of the new technology Mercedes-Benz has been engineering. I also have met a lot of really nice people who love getting to know their new Mercedes-Benz vehicle.
3. How important is it to make sure people have a pleasant time here at fletcher jones?

It is the most important thing here, it is ‘the best or nothing’ experience that I love to provide with our clients. Personally if I don’t have a good experience some where I won’t want go back, I take that and always make sure people have a pleasant experience here at Fletcher Jones, so that way they do come back and grow inside the Mercedes-Benz brand.
4. Being a Product Concierge, what does that do for customers?

It gives them a new sense of security, and that should they forget or not know how to operate their Mercedes-Benz, I can assist them and I answer their questions with confidence. I love giving clients the confidence to operate their Mercedes-Benz effectively. Many new Mercedes-Benz’s have many ways to do the same thing multiple different ways. Any question no matter how simple or seemingly obvious is worth the help and patience. Not every one understands the new technology in our cars and patience and being humble about it is very important. I have met hundreds if not thousands of people here at Fletcher Jones, and I have made life long friends here because of this job.
5. What is your favorite Mercedes-Benz ever produced?

My first Mercedes-Benz which was a 2004 Mercedes-Benz C230 Kompressor. Never in my life did I think I could have a Mercedes-Benz. I cried when when I first saw it and the managers told me that one was mine. I was so prideful to have a Mercedes-Benz, the safety and performance was so important to me. What prompted myself to get one was when my chiropractor rolled her Mercedes-Benz, and she walked away. I knew right then and there that I had to get one.

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